Client service assistant

Il profilo ricercato per ricoprire il ruolo di CUSTOMER SERVICE ASSISTANT in sostituzione maternità si occuperà di: - aggiornamento e cura anagrafica cliente; - ricezione ed inserimento degli ordini; - supporto alla forza vendita; - costante follow up e gestione tempistiche consegna con i clienti; - contatti con casa madre e con i colleghi delle sedi estere; - gestione resi e reclami.il nostro cliente è una solida multinazionale operante in ambito industrialeil profilo ricercato deve essere immediatamente disponibile ed avere esperienzaIl candidato ideale ricercato per la posizione di CUSTOMER SERVICE ASSISTANT in sostituzione maternità ha esperienza nel ruolo, ha dimestichezza con gli ordini (lato cliente) e quindi con i principali gestionali utilizzati (SAP costituirà un requisito preferenziale). E' necessaria la conoscenza della lingua inglese per potersi interfacciare con clienti e colleghi: uno step di colloquio sarà interamente in lingua. Il nostro cliente è una realtà multinazionale con sedi in tutto il mondo, opera in ambito industriale ed ha la sede commerciale italiana in Milano centro, comodamente raggiungibile con i mezzi pubblici (zona Sempione).Sostituzione maternità. La ricerca è rivolta a candidati di entrambi i sessi. Salario da 23.000 €/anno a 26.000 €/anno

CONVERGER è un'azienda di consulenza informatica (ICT) che da 30 anni offre soluzioni d'eccellenza a supporto del business delle imprese, fornendo gli strumenti tecnologici appropriati per soddisfare specifiche necessità di crescita e sviluppo. Nell’ ambito di un progetto di forte carattere internazionale, ricerchiamo la seguente figura professionale: SERVICE DESK TEAM LEADER - Esperienza pregressa nel ruolo di SERVICE DESK IT e nella gestione di persone in ambito internazionale; - Conoscenza del modo Microsoft Client; - Gestione delle problematiche IT dei dipendenti (Pc, smartphone, notebook) con le caratteristiche aziendali; - Fondamentale la conoscenza della lingua inglese a livello C1 per interfacciarsi con i responsabili internazionali dell’ azienda; - Il team è distribuito in tre sedi ed é composto da 6 risorse + 1. Il team leader lavorerà da Roma on site. Gli interessati in possesso dei requisiti richiesti possono inviare il proprio CV indicando: Rif. Team Leader/ RM, ed autorizzazione ai dati personali ai sensi del D.lgs 196/03 Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Tecnico Service Desk La risorsa dovrà gestire le attività di Helpdesk in collaborazione con figure Senior già presenti, principalmente presso la sede di Roma in Via Farnesina, con possibilità di aumentare le proprie competenze tecniche, il lavoro verrà effettuato con turnazione compreso sabati, domeniche e festivi. Principali Mansioni da svolgere: - Presa in carico e gestione delle richieste (email, support portal, chat) - Attività di back-office (controllo stato ticket, gestione solleciti, procedure) - Sistemazioni e supporto Requisiti tecnici: - Diploma tecnico informatico - Necessaria esperienza lavorativa nel settore informatico di 2 anni e esperienza maturata in strutture di Service Desk - Buona conoscenza del sistema operativo Windows e dei suoi applicativi, per assistenza tecnica client di dominio e locali - Comprovata esperienza pregressa sull'utilizzo di Suite Office dalle versioni 2010 in avanti, Conoscenza di Windows Active Directory ed Exchange per creazione e gestione utenze di dominio con relative mailbox - Costituisce titolo preferenziale un'esperienza maturata in studi di consulenza/ legali strutturati - Buona conoscenza tecnica dell'inglese - Disponibilità immediata

FILIALE: CERNUSCO SUL NAVIGLIO Selezioniamo per importante azienda di consulenza informatica un "SERVICE DESK" da inserire all'interno di un team ben strutturato.   La risorsa si occuperà di:   Assistenza on site, remota e telefonica agli utenti su problematiche HW e SW lato client; Installazione e configurazione di apparati IT (PC, stampanti, smartphone etc.);   Si richiede: conoscenza dei Sistemi Operativi Windows, MS Office 365 e Active Directory, conoscenza dei principali sistemi di gestione remota delle problematiche IT   Richiesta esperienza di almeno 2 anni nella mansione.   Completano il profilo: Passione; Ottime doti relazionali; flessibilità; Inglese fluente (sia scritto che parlato).   Orario di lavoro: disponibilità dal lunedì al sabato, fascia orari 6.00-22.00 Zona: Vimodrone, ma disponibilità a interventi on site presso cliente zona Milano Nord (tramite auto aziendale). Si prevede inserimento diretto, RAL commisurata all'esperienza. ' Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Descrizione Il nostro Gruppo è alla ricerca di 2 figura professionali (Middle/Senior e Junior/Middle) per attività di Service Desk su postazioni di lavoro lato client (installazione e configurazione sistemi operativi, stampanti ecc….) Gradite competenze in ambito networking Sede di lavoro: porto di Napoli Si offre contratto a tempo determinato/indeterminato o P.Iva di lunga durata. N.B.: Si fa obbligo di indicare la propria posizione lavorativa, la disponibilità e la propria tariffa giornaliera lorda. La ricerca si intende riferita ad ambo i sessi (L.125/91, art.4 comma 3). Gli interessati sono pregati di inviare il proprio cv con espressa autorizzazione al trattamento dei dati personali (D. Lgs. 196/03). Leggere Informativa sulla Privacy aggiornata: www.penta-si.it - www.edynetig. it / privacy

In this role, you will report to the Business Development Manager and work closely with all internal and external business stakeholders to define all those factors that should develop the business of the company both with the Industry but also on Retail side. The knowledge of pharmaceutical industry, capturing key needs of actual and future clients and transformation of needs in value added solutions and products will be your main goal. In our multifunctional team you will serve also as an expert for delivering business insight to our clients. You will be involved in the following activities:capture unmet market needs that can be translated in business opportunities for the company understand clients' business priorities and information needs partecipate in developing and managing new projects, new projects from the idea to the realization, inclusive of product strategy, go to market strategy, risks, business opportunities estimation presentations of new projects and analysis to business stakeholders be a story teller using data to explain what is happening with clients' market and brands and make recommendations work closely with other company divisions by identifying unmet client business needs and opportunities for new business follow pharmaceutical and market research conferencesService Innovation Specialist (Business Development)Market Research industry Min. 4 years of experience in Consultancy, Research, Marketing University degree Fluency in EnglishHas mindset on innovationOpen to new ideasProject management skillsStrong numerical skills and ability to translate numbers into clear insights and recommendationsExcellent written and verbal communication skillsExcellent presentation skillsAn aptitude & desire to build relationships with internal and external stakeholdersAbility to multi-taskAccurateCollaborative approach to problem solvingResult driven with the ability to respect tight deadlinesMicrosoft Office computer skills (Word, PowerPoint, Excel)Knowledge of Pharmaceutical industry is a plus Fast growing Market Research companyOttima opportunità di carriera.Salario da 36.000 €/anno a 45.000 €/anno

Administration Assistant Location: Via Fabio Filzi, 2, 20124 Milano MI Salary: Attractive salary and benefits package including full training and development Contract: Part Time, Monday to Friday, 20 hours per week permanent. About the role You will work closely with the customers to delivery end to end customer service whist achieving set in new account set ups, customer invoicing, reports and dispute resolution. To apply for this opportunity you will need - • A precise attention to detail • Strong IT skills - Micro soft office • Excellent communication skills with focused customer service ability and skill • Can do attitude and an abundance of energy and willingness to learn • Ability to continually develop - this role carries an apprentice opportunity in Business/Finance levels • Team player and excellent communication skills • Desirable - an understanding of the waste and resource management industry Main Responsibilities • Responding to customer queries whether it be email, telephone or face to face within agreed service levels • Deliver end to end customer service on all administration functions for both existing and new client accounts • First point of call for all disputes on customer accounts • Maintain and use our reporting tool (internal) - including processing sales • Produce accurate customer reports on a monthly basis • Any other duties as required by Finance Manager If you feel you have the skills and experience to be successful in this role then apply today!

YOUR CONTRIBUTIONS Coordinate executive communications, including taking calls, responding to emails and interfacing with internal and external clients Act like a filter for the Senior Management Schedule meetings and appointments Manage travel itineraries Arrange corporate events Maintain an organized filing systemEXECUTIVE ASSISTANT - SALUGGIA (VC)EXECUTIVE ASSISTANT - SALUGGIA (VC)Education: Master's Degree Specialization: Humanistic Experience Minimum of 3+ years of experience as an Executive Assistant reporting directly to Senior Management Technical Competencies: Strong organizational, project management and problem-solving skills with multi-tasking abilities; computer skills (word, excel, power point). Skills: positive attitude, ability to deliver good results under pressure, flexible, proactive, high level of professionalism and confidentiality, expert level written and verbal communication skills, attention to detail Languages: Proficiency in written and spoken Italian and English Travel Availability: Not required Relocation Availability: Not required Training Required: Induction training once hired Our Client is an important company with a production site in Saluggia (VC).Ottima opportunità di carriera.Salario da 30.000 €/anno a 45.000 €/anno

Gruppo Trade è un Managed Service Provider che opera in tutta Italia, specializzata nella gestione remota e on-site dei client, dei server e del network, inoltre attraverso il proprio Data Center eroga servizi di cloud computing. Ricerca per proprio organico un help desk client Skill e competenze richieste: Esperienza di supporto per attività di Help Desk 2° livello. Capacità di Troubleshooting e di problem solving in ambito Microsoft lato client; Conoscenza approfondita dei sistemi operativi Windows Microsoft Active Directory Conoscenza dei principali software di posta elettronica (Lotus Notes, Ms Outlook); Conoscenza dei principali software Antivirus (Symantec, McAfee, Trend Micro, etc.) Conoscenza approfondita dei principali protocolli applicativi (SMTP, HTTP, POP3, IMAP, SNMP, FTP, ecc.) loro integrazione, operabilità ed implementazione sui sistemi Windows. Protocolli di rete (Ethernet, IP, TCP) e configurazione di base di router e switch E' richiesta una risorsa che abbia attitudine a metodo e organizzazione mentale, soprattutto precisione. L’attività prevede il supporto on site per utenti e sistemi Completano il profilo flessibilità e una buona capacità di gestione dello stress Buona conoscenza della lingua inglese sede di lavoro: Provincia di Como L'offerta di lavoro s’intende rivolta a entrambi i sessi in ottemperanza al D.lgs. 198/2006. Inviare proprio CV (in formato Word) ed indicare nell'oggetto “Sistemista client Como “ Rif. 20160907" (con autorizzazione al trattamento dati in base alla Legge della Privacy n. 196/03)

Live and Work in the United Kingdom as an Appliance Service Engineer You and your family can enjoy a high standard of living in the UK. Legal employment with long term work and residence permit. High basic salary and performance bonus. Full technical training provided Employment program paid by the employer This is a life-changing job opportunity for English-speaking electrical engineers and technicians in the United Kingdom. Our client is one of the leading home appliance repair specialists in London fully licensed as a Tier 2 work permit sponsor with a long-term history of successful employment of none UK citizens. Our home appliance specialists repair different home appliance equipment in customer homes like washers, dryers, stoves, microwaves, and refrigerators. You have a background as an electrical engineer but specific home appliance repair experiences are not required. You will be provided with full maintenance repair training for different appliances and brands. You need to have intermediate English language skills. We will provide you with training and certification options if you have pre-intermediate English skills and have the desire to qualify for one of our next recruiting programs. Family relocation is possible after 6-12 months. Job Requirements You should have: Hands-on experience in the electrical or engineering field Strong understanding of electrical and/or electronic principals Intermediate English skills Valid local driving license Strong desire to learn new skills You should be: Self-motivated Customer-focused Ready to relocate to the UK permanently We offer 3-year work permit sponsorship with an unlimited extension option. Basic salary first year: 2266 GBP = 87494 UAH / month Basic Salary second year: 2493 GBP = 96259 UAH / month Basic salary third year: 2625 GBP = 101355 UAH / month Overtime is paid 1.25 times the basic salary with plenty of opportunities for Saturday work Performance bonus depending on individual results. An engineer with average performance earns between 5000 GBP (193000 UAH) and 7000 GBP (270000 UAH) per year extra in bonus. We have also many engineers who consistently earn above 40000 GBP per year. About us Clarus Eastern Europe is one of the leading recruiting and human resource service companies in Ukraine with a special focus on international clients in Ukraine and abroad. We are licensed for labor export by the Ukrainian government. Our international management follows professional and ethical business standards. Our recruiting programs are paid for by our clients and are free of charge for our candidates. We are checking our clients very carefully and cooperate only with reliable employers. Housing options are evaluated by us. We control the immigration process and make sure that our candidates are working legally abroad without any concerns. Questions and answers Starting a new life in the UK is an important step for our candidates. We are proud to provide our candidates with the best level of transparency and information in the market. Here are some common questions and answers: Question: I would love to use the opportunity to move to the UK but my English is not good enough. Answer: We can provide you with many free and paid options to improve your English level so that you can pass the B1 English Language Test (SELT). We are recruiting regularly for technical positions so that your time investment will be worthwhile. -------------- Question: Why is your customer recruiting in Ukraine? Answer: Our client is recruiting since 2011 foreign staff for their growing business in the UK with the main focus on staff from European Union countries. With the conclusion of BREXIT, Ukrainian candidates are treated equally to EU citizens. --------------- Question: Why is your agency not charging candidates for its services? What is the catch? Answer: Our customers are paying us for our services. It is our task to find the best suitable candidates for our clients. Charging candidates would be unethical as we would have a conflict of interest.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE INTERNSHIP An internship at Getinge will allow you to develop personally and professionally while having the opportunity to focus on what you are most passionate about. Thinking about the customers, you can make a difference every day. Service/ Customer Service Internship Key purpose of the role: The resource will be included in the Customer Service/ Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results. The intern will be supporting and trained on: The activities aimed at the management of all orders received in compliance with the service levels provided. The receiving orders and entering data on the system management (SAP), in compliance with the established times Management of Inbound and Outbound calls; telephone assistance to Customers; The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation Skills and competencies requested: Recently graduated with a Bachelor’s or Master’s degree Excellent interpersonal and communications skills Self-starter with entrepreneurial mind-set Fluent spoken and written Italian and English Good command in Office Precision, Availability, Team working IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Start: in July The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”