Client service coordinator
Elenco delle migliori vendite client service coordinator
SERVICE PACK ALL-INCLUSIVE SELF-ASSESSMENT - MORE THAN 700 SUCCESS CRITERIA, INSTANT VISUAL INSIGHTS, COMPREHENSIVE SPREADSHEET DASHBOARD, AUTO-PRIORITIZED FOR QUICK RESULTS
- Service pack Self-Assessment ensures you don't miss anything: More than 700 critical Service pack success criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for one or multiple participants
- Shows you instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service pack Self-Assessment. Versatile; no requirement to apply all the criteria to get results
- Dynamically auto-prioritized projects-ready RACI Matrix shows you exactly what to do next
- This CD-ROM shipped product Ensures Private, Offline Secure Data Protection of your Sensitive Self-Assessment results
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SERVICE PACK 2 ALL-INCLUSIVE SELF-ASSESSMENT - MORE THAN 650 SUCCESS CRITERIA, INSTANT VISUAL INSIGHTS, COMPREHENSIVE SPREADSHEET DASHBOARD, AUTO-PRIORITIZED FOR QUICK RESULTS
- Service Pack 2 Self-Assessment ensures you don't miss anything: More than 650 critical Service Pack 2 success criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for one or multiple participants
- Shows you instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Pack 2 Self-Assessment. Versatile; no requirement to apply all the criteria to get results
- Dynamically auto-prioritized projects-ready RACI Matrix shows you exactly what to do next
- This CD-ROM shipped product Ensures Private, Offline Secure Data Protection of your Sensitive Self-Assessment results
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Italia (Tutte le città)
Wyser è la società internazionale di Gi Group che si occupa di ricerca e selezione di middle e senior management specializzato. Facciamo parte di Gi Group, una delle principali realtà a livello internazionale nei servizi dedicati allo sviluppo del mercato del lavoro. Ricerchiamo, per prestigioso cliente, primaria realtà del settore filling, un/una: CUSTOMER CARE AND SERVICE COORDINATOR Il candidato, interfacciandosi con il proprio responsabile, si occuperà di: - Gestire come supporto effettivo di primo contatto (mail o telefono) il cliente - Gestisce e registra i claims del cliente e effettua attività di supporto tecnico. - Indirizza internamente le attività allarea funzionalmente più corretta - Effettua un attività di monitoring e di follow up sulle attività di manutenzione preventiva - Aggiorna le attività di Field utilizzando MS Project come tool - Gestirà un team di 3 persone sotto la sua diretta responsabilità Requisiti: - Laurea Specialistica in Ingegneria elettronica, dellautomazione e/o diploma ad indirizzo tecnico 3-5 anni in ruoli di Field Service Engineer maturata nel settore del filling (macchine per il riempimento), oppure 2-3 anni come Customer Service Coordinator Buona conoscenza del PLC, possibilmente Siemens e/o Rockwell, oppure RS Logix 5000 Ottime capacità di troubleshooting sulla parte elettrica e meccanica Forte orientamento e sensibilità verso il cliente Buona conoscenza della lingua inglese Gradita, ma non determinante, la conoscenza di Ms Project Capacità di lavorare in team e forte spirito di problem solving e di iniziativa Flessibilità, duttilità, completano le caratteristiche ideali del profilo ricercato. Orario di lavoro Full-Time Sede di lavoro: Parma I candidati ambosessi (D.lgs n. 198/2006) sono invitati a leggere linformativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: https://it.wyser-search.com/privacy-candidati/ Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903) miojob-internal-cv
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Italia (Tutte le città)
Ricerchiamo un Service Engineers Coordinator a potenziamento del dipartimento Service. La risorsa, che risponderà al Project & Installation Manager, avrà la responsabilità di autorizzare, coordinare e monitorare gli interventi di installazione dei Service Engineers presso i cantieri, garantendo un puntuale orientamento al cliente. In particolare, si occuperà di: •Pianificare gli interventi di installazione •Organizzare la logistica delle trasferte del personale preposto alle installazioni (prenotare voli aerei A/R, assegnare veicoli e dotazioni aziendali; etc.) •Creare e gestire i KPI dei Service Engineers •Creare e gestire i KPI delle Installazioni relativi alla contabilità di cantiere. Il candidato ideale possiede i seguenti requisiti: •Laurea magistrale in Ingegneria, preferibilmente ad indirizzo Gestionale •Esperienza pregressa minima nel ruolo di 3-5 anni, maturata presso aziende del settore impiantistico •Ottima padronanza della lingua inglese •Dimestichezza col Pacchetto Office (in particolare, Excel) •Problem solving •Leadership •Flessibilità. Completano il profilo spiccate doti relazionali e di gestione dello stress. Costituirà titolo preferenziale la conoscenza del gestionale SAP. Sede di lavoro: S. Maria di Sala (Venezia). La ricerca è rivolta a candidati d'ambo i sessi, i cui dati saranno trattati per finalità di selezione i base alla normativa vigente.
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Roma (Lazio)
CONVERGER è un'azienda di consulenza informatica (ICT) che da 30 anni offre soluzioni d'eccellenza a supporto del business delle imprese, fornendo gli strumenti tecnologici appropriati per soddisfare specifiche necessità di crescita e sviluppo. Nell’ ambito di un progetto di forte carattere internazionale, ricerchiamo la seguente figura professionale: SERVICE DESK TEAM LEADER - Esperienza pregressa nel ruolo di SERVICE DESK IT e nella gestione di persone in ambito internazionale; - Conoscenza del modo Microsoft Client; - Gestione delle problematiche IT dei dipendenti (Pc, smartphone, notebook) con le caratteristiche aziendali; - Fondamentale la conoscenza della lingua inglese a livello C1 per interfacciarsi con i responsabili internazionali dell’ azienda; - Il team è distribuito in tre sedi ed é composto da 6 risorse + 1. Il team leader lavorerà da Roma on site. Gli interessati in possesso dei requisiti richiesti possono inviare il proprio CV indicando: Rif. Team Leader/ RM, ed autorizzazione ai dati personali ai sensi del D.lgs 196/03 Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
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Roma (Lazio)
Tecnico Service Desk La risorsa dovrà gestire le attività di Helpdesk in collaborazione con figure Senior già presenti, principalmente presso la sede di Roma in Via Farnesina, con possibilità di aumentare le proprie competenze tecniche, il lavoro verrà effettuato con turnazione compreso sabati, domeniche e festivi. Principali Mansioni da svolgere: - Presa in carico e gestione delle richieste (email, support portal, chat) - Attività di back-office (controllo stato ticket, gestione solleciti, procedure) - Sistemazioni e supporto Requisiti tecnici: - Diploma tecnico informatico - Necessaria esperienza lavorativa nel settore informatico di 2 anni e esperienza maturata in strutture di Service Desk - Buona conoscenza del sistema operativo Windows e dei suoi applicativi, per assistenza tecnica client di dominio e locali - Comprovata esperienza pregressa sull'utilizzo di Suite Office dalle versioni 2010 in avanti, Conoscenza di Windows Active Directory ed Exchange per creazione e gestione utenze di dominio con relative mailbox - Costituisce titolo preferenziale un'esperienza maturata in studi di consulenza/ legali strutturati - Buona conoscenza tecnica dell'inglese - Disponibilità immediata
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Milano (Lombardia)
FILIALE: CERNUSCO SUL NAVIGLIO Selezioniamo per importante azienda di consulenza informatica un "SERVICE DESK" da inserire all'interno di un team ben strutturato. La risorsa si occuperà di: Assistenza on site, remota e telefonica agli utenti su problematiche HW e SW lato client; Installazione e configurazione di apparati IT (PC, stampanti, smartphone etc.); Si richiede: conoscenza dei Sistemi Operativi Windows, MS Office 365 e Active Directory, conoscenza dei principali sistemi di gestione remota delle problematiche IT Richiesta esperienza di almeno 2 anni nella mansione. Completano il profilo: Passione; Ottime doti relazionali; flessibilità; Inglese fluente (sia scritto che parlato). Orario di lavoro: disponibilità dal lunedì al sabato, fascia orari 6.00-22.00 Zona: Vimodrone, ma disponibilità a interventi on site presso cliente zona Milano Nord (tramite auto aziendale). Si prevede inserimento diretto, RAL commisurata all'esperienza. ' Clicca sul link sottostante "sito web" per inviarci la tua candidatura.
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Italia (Tutte le città)
Descrizione Il nostro Gruppo è alla ricerca di 2 figura professionali (Middle/Senior e Junior/Middle) per attività di Service Desk su postazioni di lavoro lato client (installazione e configurazione sistemi operativi, stampanti ecc….) Gradite competenze in ambito networking Sede di lavoro: porto di Napoli Si offre contratto a tempo determinato/indeterminato o P.Iva di lunga durata. N.B.: Si fa obbligo di indicare la propria posizione lavorativa, la disponibilità e la propria tariffa giornaliera lorda. La ricerca si intende riferita ad ambo i sessi (L.125/91, art.4 comma 3). Gli interessati sono pregati di inviare il proprio cv con espressa autorizzazione al trattamento dei dati personali (D. Lgs. 196/03). Leggere Informativa sulla Privacy aggiornata: www.penta-si.it - www.edynetig. it / privacy
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Italia (Tutte le città)
In this role, you will report to the Business Development Manager and work closely with all internal and external business stakeholders to define all those factors that should develop the business of the company both with the Industry but also on Retail side. The knowledge of pharmaceutical industry, capturing key needs of actual and future clients and transformation of needs in value added solutions and products will be your main goal. In our multifunctional team you will serve also as an expert for delivering business insight to our clients. You will be involved in the following activities:capture unmet market needs that can be translated in business opportunities for the company understand clients' business priorities and information needs partecipate in developing and managing new projects, new projects from the idea to the realization, inclusive of product strategy, go to market strategy, risks, business opportunities estimation presentations of new projects and analysis to business stakeholders be a story teller using data to explain what is happening with clients' market and brands and make recommendations work closely with other company divisions by identifying unmet client business needs and opportunities for new business follow pharmaceutical and market research conferencesService Innovation Specialist (Business Development)Market Research industry Min. 4 years of experience in Consultancy, Research, Marketing University degree Fluency in EnglishHas mindset on innovationOpen to new ideasProject management skillsStrong numerical skills and ability to translate numbers into clear insights and recommendationsExcellent written and verbal communication skillsExcellent presentation skillsAn aptitude & desire to build relationships with internal and external stakeholdersAbility to multi-taskAccurateCollaborative approach to problem solvingResult driven with the ability to respect tight deadlinesMicrosoft Office computer skills (Word, PowerPoint, Excel)Knowledge of Pharmaceutical industry is a plus Fast growing Market Research companyOttima opportunità di carriera.Salario da 36.000 /anno a 45.000 /anno
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Mantova (Lombardia)
For our Client, an important Company, operating in the Welding Industry, working with international customers from Agricultural, Construction, Paving and Lifting sector, we are selecting the Welding Coordinator ISO 3834 Welding Quality Assurance The position reports to the Quality and Development Manager and will be part of a strategic project referring to the achievement of ISO 3834. The Welding Coordinator will be responsible for the internal welding processes qualification and welding operators training, he will: • Approve the feasibility studies of new products and the preliminary welding process design • Co-develop quality strategic plan and execution on products and manufacturing processes • Collaborate with the Quality Manager in the definition of the quality KPI • Supervise the activities of the quality team ensuring their correct execution • Share the related results and information with the Quality Manager producing analytical reports • Cooperate with Suppliers in order to coach and improve their quality culture The ideal candidate has: • An IWE (International Welding Engineer) or IWT (International Welding Technologist) or IWS (International Welding Specialist) documented certification as per the IIW (International Institute of Welding) or EWF (European Welding Federation) • Technical background developed in manufacturing industries • Good knowledge of ISO 9001:2015 quality system, writing and control of quality system documentation • Good knowledge of ISO 3834, Welding Quality Assurance • Significant experience within Quality Management system preferably as Supplier Quality Specialist • Ability to use technical tools and equipment for quality assurance • Knowledge of Quality Methodologies (DFMEA, PFMEA, APQP) • Knowledge of Problem Solving tools (8D, Ishikawa, 5why’s, Defect Pareto, X-Y matrix) • Strong analytical and communication skills, trainer skills • Good communication skills in English, both written and spoken – knowledge of German will be considered a plus. • Strong analytical and communication skill The position requires availability to travel across Europe. The Company offers: • A challenging and strategic job in a dynamic and growing organization. The candidate will be a member of the team dedicated to develop the Quality Culture • Permanent contract • Salary commensurate with previous experience Work Location: Provincia di Reggio Emillia INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Si prega di creare, o aggiornare, il Suo Profilo K&P allegando CV aggiornato e breve Lettera di Presentazione, indicando il riferimento “Rif. 270/19 IWC" Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. In una prima fase è possibile inviare mail a risorse@kpconsulting.it, indicando il riferimento successivamente è obbligatorio, completare i dati on line sul sito www.kpconsulting.it. Per eventuali ulteriori informazioni, siamo disponibili al Tel. 0522 512067. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it
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Milano (Lombardia)
Arka Service abbraccia un portafoglio completo di servizi e soluzioni nate per trasformare e ottimizzare le piattaforme IT dei clienti garantendo una gestione dell’intero ciclo di vita del servizio. Arka Service contribuisce dunque a migliorare la produttività delle imprese, a migliorarne il livello qualitativo, ad aumentare la flessibilità, semplificando altresì la gestione di ambienti IT eterogenei. Arka Service - Service Desk internazionale, centro informatico multilingua che offre servizi ICT ad aziende multinazionali con sedi operative in diversi Paesi offre un interessante lavoro come ON SITE COORDINATOR Il tecnico ricercato: - Coordina il team di lavoro - Gestisce ed è responsabile della pianificazione ed esecuzione dei progetti assegnati; - Gestisce sistemi IT; - Gestisce apparecchiature clienti da remoto e on-site; - Applica tecniche e conoscenze al fine di soddisfare le aspettative del cliente; Il contratto è full time (40 ore settimanali), la risorsa lavorerà su Sesto San Giovanni (MI). Assunzione diretta da parte di Arka Service. Si richiede: - Ottime capacità di coordinamento di un team di lavoro - Esperienza on site presso clienti - Conoscenza di infrastrutture di Storage area Network; - Conoscenza di infrastrutture di Backup; - Conoscenza di Sistemi Operativi Linux; - Buona conoscenza di gestione di Postazioni di Lavoro Ricerchiamo una persona dinamica e flessibile sia in termini orari che di spostamento, con spiccate capacità relazionali e di gestione. L’offerta si intende rivolta ad entrambi i sessi (L. 903/77; 125/91) e a persone di tutte le età e tutte le nazionalità (D. Lgs. 215/03; 216/03). Le nostre offerte di lavoro rispettano il principio delle Pari Opportunità.
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Siena (Toscana)
Descrizione del ruolo: Imaginewe are recruiting for a marketing coordinator to join the team at rosewood castiglion del bosco, in tuscany.as marketing coordinator, you will support the director of communications in managing rosewood castiglion del bosco communications and provide administrative and operational support to the sales & marketing team. you will build and nurture relationships with your team to ensure they provide an engaging, intuitive and refined service.this person must demonstrate the highest level of hospitality and professionalism in order to achieve the highest standards possible. being part of rosewood castiglion del bosco team means that training and development opportunities are available and with the hotel being a key part of rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities. Caratteristiche del candidato: This role will require an exceptional level of attention to detail, excellent written and spoken english and italian, advanced microsoft office and indesign.this role's primary responsibilities are the positive promotion of the resort public image, the coordination of messages to always achieve brand consistency and the highest standards for external communications along with a particular focus on social media and all digital initiatives planned. he/she must demonstrate ability to perform multiple tasks in a busy environment and remain flexible.rosewood hotels & resorts® has been appointed to manage castiglion del bosco, the bucolic italian resort located in montalcino, tuscany. founded by massimo ferragamo, the resort is set within one of the oldest and best-preserved estates in italy and is located in the heart of val d’orcia, a unesco world heritage site.castiglion del bosco is an 800-year-old estate comprising the ruins of a castle, a medieval church, and the borgo, a village that was once an important farming and social hub. the borgo now forms the heart of the resort and 23 suites are housed within its buildings. the resort also offers 10 villas which have been created from restored farmhouses and feature antique furniture, artisanal pieces and modern comforts. an expansion of additional 19 suites will be in place from 2020 season.rosewood hotels & resorts® manages 27 one-of-a-kind luxury properties in 15 countries, with 21 new hotels under development. each rosewood hotel embraces the brand’s a sense of place® philosophy to reflect the individual location’s history, culture and sensibilities. the rosewood collection includes some of the world’s most legendary hotels and resorts, including the carlyle, a rosewood hotel in new york, rosewood mansion on turtle creek in dallas and hôtel de crillon, a rosewood hotel in paris, as well as new classics such as rosewood beijing. rosewood hotels & resorts targets to double its number of hotels in operation by 2020. explorewe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. we dedicate ourselves to constantly evolve our skills, our practices, our standards and our technologies. we move forward by never standing still. at rosewood, we know that our future depends upon the development for our associates. that is why we devote multiple levels of programs to address the various needs of our associates' career aspirations.
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Como (Lombardia)
Gruppo Trade è un Managed Service Provider che opera in tutta Italia, specializzata nella gestione remota e on-site dei client, dei server e del network, inoltre attraverso il proprio Data Center eroga servizi di cloud computing. Ricerca per proprio organico un help desk client Skill e competenze richieste: Esperienza di supporto per attività di Help Desk 2° livello. Capacità di Troubleshooting e di problem solving in ambito Microsoft lato client; Conoscenza approfondita dei sistemi operativi Windows Microsoft Active Directory Conoscenza dei principali software di posta elettronica (Lotus Notes, Ms Outlook); Conoscenza dei principali software Antivirus (Symantec, McAfee, Trend Micro, etc.) Conoscenza approfondita dei principali protocolli applicativi (SMTP, HTTP, POP3, IMAP, SNMP, FTP, ecc.) loro integrazione, operabilità ed implementazione sui sistemi Windows. Protocolli di rete (Ethernet, IP, TCP) e configurazione di base di router e switch E' richiesta una risorsa che abbia attitudine a metodo e organizzazione mentale, soprattutto precisione. L’attività prevede il supporto on site per utenti e sistemi Completano il profilo flessibilità e una buona capacità di gestione dello stress Buona conoscenza della lingua inglese sede di lavoro: Provincia di Como L'offerta di lavoro s’intende rivolta a entrambi i sessi in ottemperanza al D.lgs. 198/2006. Inviare proprio CV (in formato Word) ed indicare nell'oggetto “Sistemista client Como “ Rif. 20160907" (con autorizzazione al trattamento dati in base alla Legge della Privacy n. 196/03)
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Fermo (Marche)
Live and Work in the United Kingdom as an Appliance Service Engineer You and your family can enjoy a high standard of living in the UK. Legal employment with long term work and residence permit. High basic salary and performance bonus. Full technical training provided Employment program paid by the employer This is a life-changing job opportunity for English-speaking electrical engineers and technicians in the United Kingdom. Our client is one of the leading home appliance repair specialists in London fully licensed as a Tier 2 work permit sponsor with a long-term history of successful employment of none UK citizens. Our home appliance specialists repair different home appliance equipment in customer homes like washers, dryers, stoves, microwaves, and refrigerators. You have a background as an electrical engineer but specific home appliance repair experiences are not required. You will be provided with full maintenance repair training for different appliances and brands. You need to have intermediate English language skills. We will provide you with training and certification options if you have pre-intermediate English skills and have the desire to qualify for one of our next recruiting programs. Family relocation is possible after 6-12 months. Job Requirements You should have: Hands-on experience in the electrical or engineering field Strong understanding of electrical and/or electronic principals Intermediate English skills Valid local driving license Strong desire to learn new skills You should be: Self-motivated Customer-focused Ready to relocate to the UK permanently We offer 3-year work permit sponsorship with an unlimited extension option. Basic salary first year: 2266 GBP = 87494 UAH / month Basic Salary second year: 2493 GBP = 96259 UAH / month Basic salary third year: 2625 GBP = 101355 UAH / month Overtime is paid 1.25 times the basic salary with plenty of opportunities for Saturday work Performance bonus depending on individual results. An engineer with average performance earns between 5000 GBP (193000 UAH) and 7000 GBP (270000 UAH) per year extra in bonus. We have also many engineers who consistently earn above 40000 GBP per year. About us Clarus Eastern Europe is one of the leading recruiting and human resource service companies in Ukraine with a special focus on international clients in Ukraine and abroad. We are licensed for labor export by the Ukrainian government. Our international management follows professional and ethical business standards. Our recruiting programs are paid for by our clients and are free of charge for our candidates. We are checking our clients very carefully and cooperate only with reliable employers. Housing options are evaluated by us. We control the immigration process and make sure that our candidates are working legally abroad without any concerns. Questions and answers Starting a new life in the UK is an important step for our candidates. We are proud to provide our candidates with the best level of transparency and information in the market. Here are some common questions and answers: Question: I would love to use the opportunity to move to the UK but my English is not good enough. Answer: We can provide you with many free and paid options to improve your English level so that you can pass the B1 English Language Test (SELT). We are recruiting regularly for technical positions so that your time investment will be worthwhile. -------------- Question: Why is your customer recruiting in Ukraine? Answer: Our client is recruiting since 2011 foreign staff for their growing business in the UK with the main focus on staff from European Union countries. With the conclusion of BREXIT, Ukrainian candidates are treated equally to EU citizens. --------------- Question: Why is your agency not charging candidates for its services? What is the catch? Answer: Our customers are paying us for our services. It is our task to find the best suitable candidates for our clients. Charging candidates would be unethical as we would have a conflict of interest.
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Italia (Tutte le città)
Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia
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Italia (Tutte le città)
Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE INTERNSHIP An internship at Getinge will allow you to develop personally and professionally while having the opportunity to focus on what you are most passionate about. Thinking about the customers, you can make a difference every day. Service/ Customer Service Internship Key purpose of the role: The resource will be included in the Customer Service/ Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results. The intern will be supporting and trained on: The activities aimed at the management of all orders received in compliance with the service levels provided. The receiving orders and entering data on the system management (SAP), in compliance with the established times Management of Inbound and Outbound calls; telephone assistance to Customers; The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation Skills and competencies requested: Recently graduated with a Bachelor’s or Master’s degree Excellent interpersonal and communications skills Self-starter with entrepreneurial mind-set Fluent spoken and written Italian and English Good command in Office Precision, Availability, Team working IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Start: in July The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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Milano (Lombardia)
Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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