Crm solution delivery

IRIDEOS è azienda italiana dedicata alle aziende e alle Pubbliche Amministrazioni fornendo supporto nel loro percorso di trasformazione digitale attraverso soluzioni integrate che coniugano cloud, data center, fibra ottica, sicurezza e innovazione. Stiamo cercando una risorsa da inserire nel Team di Solution Engineering e si occuperà della gestione delle seguenti attività: - Riceve i requisiti del cliente dalla nostra area Pre-Sales; procedendo autonomamente o in Team una analisi e proposta delle soluzioni tecniche che meglio rispondono alle esigenze richieste, privilegiando soluzioni innovative ma al contempo cercando di sfruttare i servizi standard messi a disposizione da tutta la funzione Tecnologie e Sistemi, e ove non bastasse coinvolgere le ingegnerie specifiche e i partner esterni - Gestisce la realizzazione degli studi di fattibilità e la progettazione delle soluzioni tecniche interpretando le esigneze del cliente e rispettando i capitolati tecnici verificando con il proprio responsabile la soluzione, riportando anche all'interno dei sistemi informativi tutte le informazioni sulla soluzione adottata affiche il delivery possa realizzarla - In collaborazione con Service Activation e Sales supporterà i precessi di contrattualizzazione e attivazione cliente - Collaborare con il Marketing per lo sviluppo di nuovi servizi - Se necessario viene richiesto di recarsi dal cliente al fine di illustrare assieme alla parte Pre-Sales il progetto - Predisporre la documentazione di offerta tecnica ai clienti e occuparsi della valorizzazione dei costi e investimenti relativi a tali offerte - Supportare la redazione dei contratti con i clienti acqusiti, collaborare con Service Activation nello sviluppo del progetto esecutivo di dettaglio e delle relative configurazioni tecniche, assicurandone la coerenza con quanto specificato nel contratto - Ottima conoscenza di architettura di reti WAN, LAN, Reti Ottiche e reti IP - Ottima conoscenza di protocolli di routing e tecniche di internetworking (BGP, OSPF, EVPN-MPLS), preferibile certificazione tecnica almeno CCNA. - Ottima conoscenza delle infrastrutture di accesso Nazionali (TIM, Fastweb, Open Fiber), delle metodologie di ordine OLO e delle architetture (xDSL, GPON, Punto-punto) - Ottima conoscenza delle architetture di rete Fonia su protocollo SIP e delle Interconnessioni Nazionali alle reti Pubbliche - Buona conoscenza di protocolli di Switching - Buona conoscenza di reti Wireless, sia Wi-FI, che Hiperlan - Buona Conoscenza di architetture Sd-Wan, preferibilmente in tecnologia CISCO e Fortinet, costituisce plus Certificazione CISCO CCNA o CCNP o superiori, e/o Fortinet NS - Buona Conoscenza di elementi di Cybersecurity, sufficienti a dimensionare Firewalls e servizi IDS ed IPS, preferibilmente su tecnologia Fortinet - Elementi di ambienti Cloud e Data Center - Buona conoscenza della lingua inglese scritta e parlata - ​ESPERIENZA: almeno 3 anni di esperienza di progettazione reti e sistemi di TLC in ambito WAN CARATTERISTICHE PERSONALI - Capacità di lavorare in Ttam - Buone capacità organizzativa e di precisione - Forti capacità comunicative scritte e orali COSA OFFRIAMORetribuzione e tipologia contrattuale in base al livello di esperienza del candidatoAmbiente giovane, dinamico e composto da un team di professionistiSviluppo e crescita professionale in un contesto altamente stimolanteSmart working parziale

ESPRIMO Srl, società di consulenza informatica che opera dal 2002 su tutto il territorio nazionale ed internazionale, a supporto delle imprese, si colloca nel settore dell'Information Technology proponendosi come obiettivo quello di fornire una vasta gamma di prodotti, servizi e soluzioni nelle aree più strategiche per l'impresa, come: Infrastrutture IT, Content Management, ERP, Business Intelligence, CRM, Web Applications, è alla ricerca di n° 1: Solution Architect Java/PHP Sede operativa: Torino Competenze richieste: Esperienza pregressa di almeno 2/3 anni sulle tecnologie citate Ottima conoscenza di Java Ottima conoscenza di PHP Database Oracle AWS Cloud Si offre un inserimento in un contesto stimolante e innovativo, con grandi prospettive di crescita professionale e una retribuzione commisurata all'esperienza. Si richiede l'invio di Curricula rispondenti al profilo della posizione aperta, verranno presi in considerazione solo quelli effettivamente in possesso dei requisiti sopraindicati. La ricerca è rivolta ad entrambi i sessi (L.903/77). Inviare dettagliato curriculum vitae, con l'autorizzazione al trattamento dei dati personali secondo la Legge 196/2003. Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Do active market and industry research to keep up with the industry's developmentWork together with the developers to create a software product that is successful on your marketTranslate the software into French languageEnsure the software complies with local legislation and business practicesProvide support, and training to customers and partners in Portuguese speaking countriesConduct quality assurance (testing)Write specifications for necessary modificationsBe the main point of contact for all product-related issuesDo App store optimisation for our own products on the App storesMaintain downloadable program versions online Global ERP and CRM software development companyMilan BasedRequirements:Native level French language skills4+ years working experience in ITFunctional or Development Experience with ERP or CRM systems is preferredUniversity diploma in IT or EconomicsGood computer skillsAvailability to travel internationallyExcellent English language skills Skills:Excellent interpersonal skillsExcellent communication and presentation skillsFlexibility to adjust to new environment and processesSelf starter and self-motivatedHighly creative and imaginative, with an eye for detail Our client is a global ERP and CRM software development company and one of the top-ten companies that help enterprises worldwide run their businesses with our multi-language software. Opportunity to travel internationallyPotential for rapid professional developmentWork as part of a diverse international teamInvolvement in decision makingCompetitive salary Salario da 40.000 €/anno a 60.000 €/anno

Per progetti in area Energy, Utilities & Finance, stiamo ricercando su Napoli uno Sviluppatore Salesforce di diverse seniority (Junior o Middle).Il candidato selezionato guiderà l'evoluzione di sistemi complessi in ambito gestionale su piattaforma Salesforce, sarà incaricato dell’implementazione di funzionalità innovative e ne gestirà la manutenzione. L'attività lavorativa sarà svolta inizialmente in modalità Smart Working. Al candidato si richiede: -Precedenti esperienze nell’implementazione di soluzioni CRM; -Ottima conoscenza della piattaforma Salesforce (Lightning Platform, Lightning Components, Apex e Visualforce) Rappresentano un plus: -Discreta conoscenza di Java e Javascript; -Certificazione Salesforce Developer -Esperienza sulla metodologia Agile ​Soft Skills Required: -Problem solving orientato al raggiungimento degli obiettivi -Proattività e responsabilità nella conduzione delle attività progettuali -Conoscenza lingua inglese. Itconsulting offre: -Contratto di assunzione a tempo indeterminato (CCNL Metalmeccanico) -Benefit aziendali (buoni pasto, supporti elettronici, polizza sanitaria) -Accesso ad Academy on site e on line con rilascio di certificati. L’inquadramento contrattuale verrà valutato sulla base dell’effettiva esperienza maturata. L’annuncio è rivolto anche a Professionisti con Partita IVA. L’annuncio è rivolto a candidati di ambo i sessi (L.903 / 77). Ricorda di specificare l’autorizzazione al trattamento dei dati personali contenuti nel Curriculum Vitae ai sensi del D. Lgs. 196/2003 e all’art. 13 GDPR (Regolamento UE 2016/679) ai fini della ricerca e selezione del personale.

Per progetti in area Energy, Utilities & Finance, stiamo ricercando su Napoli e/o Milano uno Sviluppatore Salesforce di diverse seniority (Junior o Middle).Il candidato selezionato guiderà l'evoluzione di sistemi complessi in ambito gestionale su piattaforma Salesforce, sarà incaricato dell’implementazione di funzionalità innovative e ne gestirà la manutenzione. L'attività lavorativa sarà svolta inizialmente in modalità Smart Working. Al candidato si richiede: -Precedenti esperienze nell’implementazione di soluzioni CRM; -Ottima conoscenza della piattaforma Salesforce (Lightning Platform, Lightning Components, Apex e Visualforce) Rappresentano un plus: -Discreta conoscenza di Java e Javascript; -Certificazione Salesforce Developer -Esperienza sulla metodologia Agile ​Soft Skills Required: -Problem solving orientato al raggiungimento degli obiettivi -Proattività e responsabilità nella conduzione delle attività progettuali -Conoscenza lingua inglese. Itconsulting offre: -Contratto di assunzione a tempo indeterminato (CCNL Metalmeccanico) -Benefit aziendali (buoni pasto, supporti elettronici, polizza sanitaria) -Accesso ad Academy on site e on line con rilascio di certificati. L’inquadramento contrattuale verrà valutato sulla base dell’effettiva esperienza maturata. L’annuncio è rivolto anche a Professionisti con Partita IVA. L’annuncio è rivolto a candidati di ambo i sessi (L.903 / 77). Ricorda di specificare l’autorizzazione al trattamento dei dati personali contenuti nel Curriculum Vitae ai sensi del D. Lgs. 196/2003 e all’art. 13 GDPR (Regolamento UE 2016/679) ai fini della ricerca e selezione del personale.

Per progetti in area Energy, Utilities & Finance, stiamo ricercando su Napoli uno Sviluppatore Salesforce di diverse seniority (Junior o Middle).Il candidato selezionato guiderà l'evoluzione di sistemi complessi in ambito gestionale su piattaforma Salesforce, sarà incaricato dell’implementazione di funzionalità innovative e ne gestirà la manutenzione. L'attività lavorativa sarà svolta inizialmente in modalità Smart Working. Al candidato si richiede: -Precedenti esperienze nell’implementazione di soluzioni CRM; -Ottima conoscenza della piattaforma Salesforce (Lightning Platform, Lightning Components, Apex e Visualforce) -Conoscenza framework LWC -Conoscenza WebService SOAP e servizi REST (inbound e outbound), sia standard che custom​ Rappresentano un plus: -Discreta conoscenza di Java e Javascript; -Certificazione Salesforce Developer -Esperienza sulla metodologia Agile Soft Skills Required: -Problem solving orientato al raggiungimento degli obiettivi -Proattività e responsabilità nella conduzione delle attività progettuali -Conoscenza lingua inglese. Itconsulting offre: -Contratto di assunzione a tempo indeterminato (CCNL Metalmeccanico) -Benefit aziendali (buoni pasto, supporti elettronici, polizza sanitaria) -Accesso ad Academy on site e on line con rilascio di certificati. L’inquadramento contrattuale verrà valutato sulla base dell’effettiva esperienza maturata. L’annuncio è rivolto anche a Professionisti con Partita IVA. L’annuncio è rivolto a candidati di ambo i sessi (L.903 / 77). Ricorda di specificare l’autorizzazione al trattamento dei dati personali contenuti nel Curriculum Vitae ai sensi del D. Lgs. 196/2003 e all’art. 13 GDPR (Regolamento UE 2016/679) ai fini della ricerca e selezione del personale.

The Channel Manager wins, maintains, and expands relationships with channel partners. The Channel Manager is responsible for achieving channel sales, profitability, and partner recruitment objectives. * Responsible for quality, safety and reliability of Data Center offering through the indirect channel * Bid and tender management, providing technical point to point answers, commercial terms and conditions, preparing all the support documentation * Business development and offers definition together with partners * Solution development together with partners * Data base maintenance & CRM reporting * Continuous training to partners and budget management with partners * Sales proposal definition and Sales channel management of the Italian Indirect market * Sales plan definition and management towards the most effective commercial strategy in the indirect channel with System Integrators and Agents * Contribution to clients through Sales delivery up to date methods and deep knowledge of Data Center Industry * Proactively recruits new qualifying partners. * Establishes productive, professional relationships with key personnel in assigned partner accounts. * Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts. * Proactively leads a joint partner planning process that develops mutual performance objectives, * Proactively assesses, clarifies, and validates partner needs on an ongoing basis. * Sells through partner organizations to end users in coordination with partner sales resources. * Leads solution development efforts that best address end-user needs, Sales Channel Manager - DatacenterInternational Dartacenter * Professional background developed in Technology Vendors, Colocation Services and System Integrators * Educational background in technical sciences, information technology * Fluent English * Strong Sales culture into the indirect channel market * Solid planning skills combined with structured approach to manage an indirect network * Previous experience (at least 5 years) in the management of indirect channelsInternational DatacenterOttima opportunità di carriera.Salario da 50.000 €/anno a 70.000 €/anno

Our Sales and Marketing teams sell our services to the world's largest global corporate customers. Our expert sales professionals are dedicated to managing the communications of multinational corporations by simplifying corporate systems and helping our customers reduce costs enabling them to be a ready business. There has never been a better time to join as our Global Account Manager and be a part of our success. As a Global Account Managers or GAMs you will be accountable for the overall relationship management for one or more global clients. Our Global Account Managers are focused on driving business outcomes for accounts; aligning operating companies, affiliates and partners in order to drive profitable and long-term revenue contribution, customer satisfaction and increased market share. These successes will result from knowledge and expertise on integrated products, IT services, converged/unified communications / IoT and mobile solution offerings. Our Global Account Managers lead a client-focused virtual team which include National Account Managers in different regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship. Key Accountabilities:Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsibility for the delivery of the P&L Responsible for developing and implementing a clear strategic Account plan for driving profitable growth in the Account by aligning key stakeholders across Marketing, Lines of Business, Presales etc. Establishes appropriate relationships with customers and leverages those relationships to win new business. Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer's strategic and operational issues. Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers Responsible for driving multi product penetration increasing revenue from the account. Global Account Manager - IT vendor companyTop 10 worldwide ICT companyYou will be a proven and credible operator at C level and have a track record of delivering successful solutions for multi-national corporations. You will be commercially adept, technically sound and able to deliver results through geographically disparate teams. Essential:Track record of global accounts/ enterprise solution selling within multi-national companies Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation Manage global customer relationship up to C-Level Ability to translate customer's objectives and strategy into relevant propositions Well-versed with consultative selling approach Robust understanding of account P&L. Top 10 worldwide ICT companyOttima opportunità di carriera.Salario da 70.000 €/anno a 85.000 €/anno

ABOUT WFP The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation. ORGANIZATIONAL CONTEXT The Architecture branch (TECA) is seeking a Business Transformation Officer with a passion and vision for building quality technology solutions to support WFP operations. Reporting to the Chief of IT Architecture Branch of the Technology Division, the Business Transformation Officer will play an important role in transforming business objectives into a cohesive and effective WFP Digital Landscape. They will use their substantial technical knowledge, with a focus on technical solution architecture, to analyse business needs and build the blueprint of a modern digital foundation for WFP. Working with the Architecture Team, Solution Architects and other TEC units, the Business Transformation Officer will also be part of thought leadership activities and provide strategic and tactical advice to WFP business units. KEY ACCOUNTABILITIES (not all-inclusive) - Develop and evolve WFP's digital platform strategy, aligned to and prioritized by business priorities; - Support the development of functional work plans, ensuring compliance with the digital platform strategy; - Continuously improve guidelines, processes and procedures to assist Business Relationship Management, Business Analysis and IT Project Management functions; - Participate in identifying business needs and propose well-researched ideas (by maintaining up-to-date knowledge of technology products) for new or improved systems and solutions that assist in meeting WFP objectives; - As a principal role in the TEC Product Journey, use evidence-based criteria to provide in-depth analysis of IT solutions: make key decisions (example: 'Buy before Build'), identify risks and prepare related documentation to support the design and delivery of digital solutions; - Seek out and establish collaboration mechanisms with all teams and branches of the Technology Division, and subject-matter experts from Business Units, to ensure WFP's digital landscape is effective, efficient, secure and robust; - Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of solutions with changing business requirements and priorities; - Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions; - Propose change and continuous improvements that supports business capabilities and keep WFP's digital landscape in good health by determining when existing solutions should be retired, rebuilt or transitioned to off-the-shelf solutions to ensure delivering value for business priorities; - Manage a team of staff and/or contractors (as applicable), providing coaching, training and guidance to ensure appropriate development and enable high performance. OTHER SPECIFIC JOB REQUIREMENTS - Broad, conceptual understanding of solution architecture trends with demonstrated proficiency of technologies, frameworks, and languages. - Excellent understanding of software and very strong technology knowledge covering Cloud, ERP (e.g. SAP/HANA) and web (e.g. Python/HTML/CSS/JavaScript). - Ability to work on different levels of abstractions; application frameworks, service-oriented architecture (SOA), microservices, cloud solutions, containers, networking & infrastructure, IAM/CIAM etc. - Deep understanding of modern API platform design, security practices, data architectures. - Technically curious with appetite to learn and master emerging technologies. - Communicate the alignment between business objectives, requirements and solution architecture to make it accessible, understandable and usable in support of decision-making by those involved, at various levels, in technological and architectural decision. DESIRED EXPERIENCE - At least five years' experience in designing and implementing platform architecture and cloud-native application development projects; - Experience working in organizations that apply: Agile, DevOps, Continuous Integration & Continuous Deployment (CI/CD), and Human-Centred Design (HCD); - Demonstrated experience in managing technology projects and supervision of team members; - Experience in transforming business trends into target architectures and new solution designs. INTERPERSONAL COMPETENCIES AND ATTRIBUTES - Building consensus, particularly in the face of competing design requirements; - Ability to influence / coach solution architects on modern evolutionary platform architecture principles and practices; - Well organized and detail oriented with strong judgement/decision-making skills; - Ability to effectively coordinate multiple responsibilities simultaneously; - Ability to plan and organize work and communicate effectively; - Ability to handle a large volume of work and to meet strict deadlines; - Ability to deal tactfully with people of different national and cultural backgrounds. STANDARD MINIMUM QUALIFICATIONS Education Advanced University degree in Computer Science, Information Systems, Mathematics or Engineering or other related fields or First University Degree with additional years of related work experience and/or training/courses. Language - Fluency in oral and written English is essential. - Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). TERMS AND CONDITIONS Mobility is the essence of WFP and continues to be a core contractual requirement. These positions are rotational which means that you shall be subject to the regular reassignment process to any other location on a period of 2 to 4 years unless the position is reclassified as non-rotational. The selected candidate will be employed on a fixed-term as well as a rotational contract with a probationary period of one year. Depending on the duty station, the position may be eligible for Rest and Recuperation (R&R) scheme. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. More details on https://icsc.un.org/ ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

Main Responsibilities:Analysis and design of enterprise applications solutions;Provide solid knowledge and skill about integration of applications; Liaise with business analysts and business leads to ensure the solution design meets requirements;Liaise with client Technical Teams to understand how solution fits into wider client Technical Landscape;Write and develop technical design specifications and solution documents;Ensure that developed or modified application components are aligned with the business, architecture and solution performance goals;Guide and support team members in defining structured practices in both the development and release phases;Promote and adopt the use of best practices and new methodologies;Technical point of contact for client architects;Escalation point for technical questions;Oversight of technical approach;Responsibility for overall project technical delivery;Technical feasibility support during pre-sales phases. International Hi Tech OrganisationFast Career ProgressionThe Ideal Candidate:A self-starter with an ability to work with deadlines in a fast-paced environment;Experience with Java (or other OOP), HTML, SQL or Oracle technologies are required;Understanding of system integration, web services, etc;Excellent written and oral communications skills;Strong analytical skills;Experience in all aspects of software project life cycles from requirements gathering, through design, development and implementation;Experience with Agile development methodologies is preferable;Experience with Atlassian tool suite (Jira, Confluence) is a plus;Ability to work on own initiative and as part of a team;Experience with AWS cloud native applications using Elasticsearch, Lambdas, CloudFront, ELB, Route53, RDS, etc. across multiple regions is a plus.;B2 (upper intermediate) English level is mandatory;Spanish or Portuguese is a plus. EDUCATION:Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience. International Leading Organisation in customer communication management (CCM) solutions. They support the customer experience with innovative technologies to ensure the best client engagement.Great Career Opportunity.Salario da 35.000 €/anno a 42.000 €/anno

Il nostro cliente CriticalCase - storico gruppo italiano Cloud Services Provider - è alla ricerca di un Cloud Architect Senior. La figura sarà inserita presso la sede di Torino nella divisione Digital Solution di Criticalcase, il cui obiettivo principale è di effettuare attività a progetto in ambito public Cloud, con particolare riferimento alle piattaforme Azure, AWS e GCP. Il candidato, inserito nel team della Digital Solution, si occuperà di seguire il completo ciclo di vita dei progetti, dal pre-sale e raccolta dei requisiti, al disegno delle soluzioni, fino alla delivery ed operation. Requisiti fondamentali sono: Laurea Indirizzo Informatico o similare Esperienza minima di 5 anni in ambito Public Cloud (AWS, Azure o GCP) Autonomia nell’end-to-end (raccolta requisiti, analisi, disegno della soluzione, implementazione ed operation) di progetti architetturali Cloud complessi Capacità di gestire progetti e piccoli team di lavoro Esperienza precedente con architetture e soluzioni Cloud (containerizzazione Docker/Kubernetes), architetture a Microservizi e Serverless Competenze tecniche su almeno un prodotto tra Ansible, Terraform, Jenkins, GitHub, ecc.) e funzionali in ambito DevOps Buona conoscenza dei sistemi Linux Ottime doti relazionali Capacità organizzative e di pianificazione Orientamento al risultato Risultano molto gradite Certificazione Azure, AWS e/o Google Cloud Si offre: Inserimento in una struttura in espansione, costantemente in evoluzione e che permette di fare esperienza a 360 gradi, su prodotti e strumenti tecnologici di ultima generazione Percorsi formativi individuali presso enti esterni, certificazioni; formazione continua anche on the job Contratto CCNL indeterminato Commercio (offerta economica allineata alla seniority); Ticket Restaurant da 9€ Cellulare e PC aziendale Zona di lavoro Torino, raggiungibile con mezzi pubblici Possibile Smart Working (limitato) Le ricerche sono rivolte ai Candidati dell’uno e del

Il nostro cliente, importante società Partner Microsoft specializzata nella consulenza e nello sviluppo di progetti IT, ci ha incaricato di ricercare un Dynamics Consultant. La figura ricercata sarà inserita nella struttura dedicata alle soluzioni CRM per le aziende, si dedicherà alla gestione del ciclo di vita del progetto partendo dall'analisi dei requisiti alla fase di design e sviluppo fino alla delivery al cliente. Svolgerà la sua attività in collaborazione con le altre strutture aziendali e riporterà al responsabile del Competence Center. Il lavoro si svolgerà presso la sede principale di Roma, in questo periodo ovviamente in Smart Working. Si richiede: Laurea in discipline scientifiche o informatiche Esperienza pregressa di 3 anni come consulente CRM in società di consulenza o System Integrator Ottima conoscenza dei moduli di Microsoft Dynamics 365 CE (Sales, Customer Service, Field Service) Conoscenza di altre piattaforme CRM (ServiceNow, Salesforce, Oracle, Pegasystems) Competenze sui processi CRM in ambito Telco Molto gradita la Certificazione Microsoft su uno o più moduli Microsoft Dynamics 365 CE Ottima conoscenza inglese tecnico Completano il profilo attitudine al lavoro in team, proattività e creatività e orientamento al risultato. Si offre: Azienda seria, solida in continua espansione Percorso di affiancamento, formazione e crescita professionale Ccnl- RAL da definire in fase di colloquio Sede di lavoro Roma (Smart Working iniziale)

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”