Customer journey

At Cross Border Talents We are recruiting Customer Service Representatives for the German Team to work across different locations: in Portugal, Greece, Malta or Bulgaria. Relocation is mandatory! Our mission is to connect the Best Promising Talent with Top Employers. Our clients are leading companies within customer experience journey! Please be aware that in order to apply for this position, you should have an EU passport / ID! Your Role: Engaging with Customers: Interact seamlessly with German-speaking customers, ensuring inquiries are addressed with excellence and satisfaction. Leveraging Language Skills: Utilize fluent German skills to facilitate clear and effective communication, fostering positive interactions. Requirements: Native or Fluent in German English B2 level EU Passport or valid Permit to Stay in Portugal, Greece, Malta or Bulgaria Ability to deal with sensitive content What we offer: Competitive Salary Recognition: Reap the rewards of a competitive salary aligned with your role and expertise. Assistance with relocation International Atmosphere Experience (some benefits may change based on the country) Feel free to apply even if you don’t meet all the requirements, we may have some other open positions that suit you best (as long as you have an EU passport or local Residence Card).

Lavoro come recruiter presso un'agenzia del lavoro britannica e sono alla ricerca di candidati che sappiano parlare sia l'Italiano che l'Inglese: Role Summary A leading multinational company founded in 2018 and based in Lisbon are looking for individuals passionate about technology (smartphones, laptops and tablets) with excellent problem solving skills. They serve customers across the world through over 58,000 employees based in 30 countries in Europe, Africa, Americas and Asia in more than 60 languages. Working on behalf of one of the Big Five companies in the U.S. information technology industry, you will be required to determine and resolve issues for customers, maintaining a professional manner at all times on the phone, email and webchat. One month training and constant support will be provided throughout your career journey to aid your soft skills and commercial awareness development. Hours: 40 hrs per week (Full-time) Shifts: Monday-Sunday 08:00-20:00 Start dates: July/August No experience required + Relocation package offered What are we looking for in you? - Bilingual in English (B2) and Italian (C2) - Team player and independent - Ability to quickly absorb training on tool functionality - Able to work in multiple tools/web browser windows at one time - Motivated, takes initiative, high energy What’s in it for you? - Salary: 750€ per month x 14 - Fun and friendly multicultural environment - Monthly Language bonus: 142€ x 12 - Monthly Performance bonus: 150€ x 12 - Free Lunch: 6€ voucher - Longevity Bonus (1000€) - Opportunity to progress into Recruitment, Quality or Management If you want the chance of being a part of a rewarding company, submit your CV now to be considered! Even if you are not interested in this specific opportunity, but you possess relevant skills and/or experience, feel free to add me on LinkedIn - I am always up for a chat! Good luck! Matteo Volante Recruitment Consultant at Logical Recruitment Partners

Il DIGITAL MARKETING AND COMMUNICATION SPECIALIST risponderà al Country Marketing Manager e si occuperà di definire una strategia digitale funzionale agli obiettivi della filiale italiana. In particolare si oocuperà di:Collaborare con i team marketing automation, media buying, PR, product e channel marketing per sviluppare piani di digital marketing funzionali alle strategie dell'azienda;Massimizzare il ROI delle campagne media supervisionando le attività di: SEO, SEM e SOCIAL MEDIA MARKETING;Effettuare analisi costanti delle performance e dei conversion rate;Attuare strategie di CRM e lead generation;Analizzare il customer journey e proporre miglioramenti;Coordinare le agenzie esterne di comuncazione;Curare i contenuti del sito e dei canali di comunicazione esterna;Evangelizzare internamente su tematiche digitali e di innovazione. Multinazionale settore EnergyCommunication and Online Marketing Specialist Il candidato ideale ha le seguenti caratteristiche:laurea in discpline legate a marketing, comunicazione o digital;buona conoscenza della lingua inglese;esperienza di almeno 3 anni in ruoli focalizzati su attività di digital marketing;conoscenza delle logiche alla base di strategie SEO, SEM, CRO, Social Media Management e Web Analytics;esperienza con tool di marketing automation, CRM e strumenti di content management;approccio analitico;attitudine ad un lavoro di team;proponensione a lavorare in maniera pianificata e per obiettivi. Multinazionale specializzata nella realizzazione di soluzioni ingegneristiche per la gestione dell'energia elettrica ed elettromeccanica.Il candidato sarà assunto tramite contratto a tempo indeterminato. La retribuzione sarà commisurata all'effettiva esperienza del candidato. Sede di lavoro: Nord-Est Milano.Salario da 30.000 €/anno a 35.000 €/anno

Entro Assistenza Volkswagen CELLI S.R.L. ARTIGIANA ricerca, per rafforzare il proprio organico, in coerenza con la strategia di crescita e di espansione sul territorio: Un Responsabile Clienti Responsabilità/Obiettivi della posizione: La risorsa, riportando direttamente al Responsabile Service, gestirà la Customer Journey del post-vendita al fine di raggiungere obiettivi quantitativi e qualitativi in linea con la mission aziendale e la soddisfazione del Cliente

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your role: Don’t miss this opportunity to join a leader in the LifeScience business, benefit from our training program and broad career possibilities. Technical support represents a key feature of the Merck offering to our customers. As a Technical Service Scientist in Life Science within our multidisciplinary Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our products. You will support our customers and sales on technical inquiries, protocol optimization and complaints on our product range for research and industry labs. As a contribution to our growing business you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. Who you are: - Master's Degree Chemistry or Biology with a proven laboratory experience or PhD - Fluent in Italian and Spanish plus a good level of English are mandatory. - Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. - Enthusiastic to build-up expertise in new technologies. - Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. - Enjoys working with other people within an international Team and in a dynamic environment What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! https://www.merckgroup.com/en/careers/jobs/204044.html

Responsabilità:Collezionare e analizzare dati per supportare lo sviluppo di soluzioni creative per i clientiPrendere parte alla definizione della Customer ExperienceEsperienza nella definizione di wireframe, user journey, e prototipi per device e interfacceLavorare a contatto con il cliente per progettare esperienze end to end partendo da interviste dei clienti, test di usabilità e altre forme di ricerca per identificare insight e costumer behaviorSuperare le aspettative del cliente Agenzia CreativaUX/UI DesignerRequisiti:Formazione accademica in ambito design (UX/UI/Visual Designer) Conoscenza dei principi di Interaction design, User interface e User experience Ottima conoscenza dei software di prototipazione (Adobe XD, Axure, Sketch) e tool di grafica (Adobe) Conoscenza delle tecniche di Design Thinking Per Agenzia creativa indipendente ricerchiamo UX/UI Designer in grado di supportare i clienti nella definizione ed implementazione di soluzioni innovative e regalare la migliore esperienza possibile agli utenti finaliIl candidato/a individuato sarà inserito con contratto a tempo indeterminato La RAL effettiva (25.000€ - 35.000€) sarà commisurata all'effettiva esperienza del candidato Salario da 25.000 €/anno a 35.000 €/anno

La risorsa inserità avrà le seguenti responsabilità:Collezionare e analizzare dati per supportare lo sviluppo di soluzioni creative per i clienti;Prendere parte alla definizione della Customer Experience;Esperienza nella definizione di wireframe, user journey, e prototipi per device e interfacce;Lavorare a contatto con il cliente per progettare esperienze end to end partendo da interviste dei clienti, test di usabilità e altre forme di ricerca per identificare insight e costumer behavior;Superare le aspettative del cliente.UX/UI DesignerLa risorsa verrà inserita in un'importante Agenzia Creativa Indipendente La risorsa ideale dovrà avere le seguenti caratteristiche:Formazione accademica in ambito design (UX/UI/Visual Designer);Conoscenza dei principi di Interaction design, User interface e User experience;Ottima conoscenza dei software di prototipazione (Adobe XD, Axure, Sketch) e tool di grafica (Adobe);Conoscenza delle tecniche di Design Thinking. Opportunità riservata ad appartenenti alle CATEGORIE PROTETTE (legge68/99) Per un'importante Agenzia creativa indipendente ricerchiamo UX/UI Designer in grado di regalare la migliore esperienza possibile agli utenti finali.Ottima opportunità di carriera.Salario da 22.000 €/anno a 25.000 €/anno