Customer order management medical

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Descrizione Cerchiamo una risorsa da inserire nell'ufficio di Procurement per una sostituzione di maternità nella nostra sede di Torino. Ruolo relativamente junior, quindi un’ opportunità per qualcuno che ha già un minimo di esperienza e desidera apprendere in un’azienda internazionale in crescita come www.planetsmartcity.com o un profilo in transito di carriera che potrebbe comunque aggiungere valore al CV. Contratto a tempo determinato di ~8 mesi da marzo 2022. Responsibilities: • Purchase goods, materials, components, or services in line with specified cost, quality, and delivery targets • Act as an interface between suppliers and other relevant departments on Procurement processes and new projects and activities • Monitor and advise on any issues which present risk or opportunity to the organisation • Monitor market trends, competitor strategies and market suppliers. • Provide analysis on costs, new and existing, and review cost reduction activities • Prepare reports and updates as and when required • Work closely with others in the procurement function and review opportunities for continuous improvement and business improvements • Adhere to any health, safety and environmental policies and procedures to ensure the safety and wellbeing of self, staff, and visitors • Negotiate contracts, improve prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods • Prepare and raise purchase orders and order schedules • Build, maintain and manage supplier relationships and keep up good communications • Ensure that a professional and consistent approach is taken in relation to all supplier relationships • Ensure compliance to company guidelines, procurement policies and procedures and guidance during supplier negotiations and contracts award process • Conduct research for new components, services and suppliers • Compile data relating to supplier performance to enable evaluation • Assess and evaluate suppliers and contribute to performance reviews to ensure contract compliance • Claims management skills • Improvement of green, ethic and impact friendly procurement strategies Skills/competencies: • Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers • Good communication, negotiation, interpersonal and influencing skills • Analytical, numerically astute with strong demonstrated problem-solving abilities • Able to manage time effectively, prioritise tasks and achieve set targets • Commercial and financial awareness with a full understanding of how failure impacts the production, manufacture, and customer order fulfilment • Able to work well under pressure and handle emergency and stressful situations • Keen attention to detail and accuracy • Demonstrated abilities in ERP based systems such as ORACLE, SAP etc. • Demonstrated abilities in e-procurement tool

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

The Process Engineering Specialist brings operations-expertise to help the organization in order to optimize production processes and realize substantial efficiency and cost saving. Act as a strategic partner, providing value-added solutions, developing and implementing hands-on measures in order to realize the required process improvements and ultimately improve margins; Drive changes and efficiencies by recommending new ways to operate, contributing actively to their actual implementation and providing feedbacks; Build realistic and comprehensive action plans to reduce cost, increase quality and improve service level; Participate at meetings with Automation department in order to define the technical requirement specifications for new equipments considering R&D, QA and Operations requests; Define, execute and validate the production process of new product in collaboration with R&D; Define, write and update production manual (MOP) and guarantee the quality for the entire process; Transfer production process; Execute process changes related to: methods, parameters and material changes; Execute Operational Qualification (OQ) and Performance Qualification (PQ); Execute equipment and production validation using statistical tools such us Gage R&R, Capability analysis, DOE, Regression, Hypothesis tests and others. Promote process improvements using Lean Six Sigma Approach.Medical DevicesGreat growth opportunityGood English level (B1 Level) Management of the validation documents necessary for the process control and improvement and deep knowledge of validation strategy (IQ - OQ - PQ); Knowledge and experience with statistical tools: DOE study, Gage R&R, Capability analysis (Cp, Cpk, Pp, Ppk), sampling size definition preferably by means Minitab sw. Green Belt Certification will be a plus Degree in Engineering At least 4-5 years of experience holding position in process engineering dept.Multinational Company leader in medical devicesGreat growth opportunity

Act as a strategic partner, providing value-added solutions, developing and implementing hands-on measures in order to realize the required process improvements and ultimately improve margins; Drive changes and efficiencies by recommending new ways to operate, contributing actively to their actual implementation and providing feedbacks; Build realistic and comprehensive action plans to reduce cost, increase quality and improve service level; Participate at meetings with Automation department in order to define the technical requirement specifications for new equipments considering R&D, QA and Operations requests; Define, execute and validate the production process of new product in collaboration with R&D; Define, write and update production manual (MOP) and guarantee the quality for the entire process; Transfer production process; Execute process changes related to: methods, parameters and material changes; Execute Operational Qualification (OQ) and Performance Qualification (PQ); Execute equipment and production validation using statistical tools such us Gage R&R, Capability analysis, DOE, Regression, Hypothesis tests and others. Promote process improvements using Lean Six Sigma Approach.Multinational Company leader in medical devicesGreat Growth OpportunityGood English level (B1 Level) Management of the validation documents necessary for the process control and improvement and deep knowledge of validation strategy (IQ - OQ - PQ); Knowledge and experience with statistical tools: DOE study, Gage R&R, Capability analysis (Cp, Cpk, Pp, Ppk), sampling size definition preferably by means Minitab sw. Degree in Engineering Green Belt Certification will be a plusAt least 2-3 years of experience holding position in process engineering dept.Multinational Company leader in medical devicesGreath Growth Opportunity

Provide 1st Level systems support, maintenance and administration within theorganization's computing environment. Performsonsite and remote analysis, diagnosis, and resolution of complex problems for end users. Recommends and implements corrective solutions. Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA's; with effective management of the customer relationship during the entire support process Aministers enterprise class tools suche as SCCM to analyze the enterprise computing environment OS Windows, Windows Server, Active Directory VMware Router, Switch, Firewalle PC, mobile devices World's leading manufacturing company Lainate (MI) Good level of conversational and written English Scripting for automated deployments and managements tasks Able to read and understand technical manuals, procedural documentation and OEM guides. Good communicational skillsOne of the world's leading manufactures of medical products, since 1980. Available in over 100 countries. 3 R&D facilities worldwide. About 4.000 employees. Italian offices in Lainate. Permanent ContractRAL and benefit will be discuss with the client Very healty work environmentSalario da 30.000 €/anno a 40.000 €/anno

Our Sales and Marketing teams sell our services to the world's largest global corporate customers. Our expert sales professionals are dedicated to managing the communications of multinational corporations by simplifying corporate systems and helping our customers reduce costs enabling them to be a ready business. There has never been a better time to join as our Global Account Manager and be a part of our success. As a Global Account Managers or GAMs you will be accountable for the overall relationship management for one or more global clients. Our Global Account Managers are focused on driving business outcomes for accounts; aligning operating companies, affiliates and partners in order to drive profitable and long-term revenue contribution, customer satisfaction and increased market share. These successes will result from knowledge and expertise on integrated products, IT services, converged/unified communications / IoT and mobile solution offerings. Our Global Account Managers lead a client-focused virtual team which include National Account Managers in different regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship. Key Accountabilities:Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsibility for the delivery of the P&L Responsible for developing and implementing a clear strategic Account plan for driving profitable growth in the Account by aligning key stakeholders across Marketing, Lines of Business, Presales etc. Establishes appropriate relationships with customers and leverages those relationships to win new business. Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer's strategic and operational issues. Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers Responsible for driving multi product penetration increasing revenue from the account. Global Account Manager - IT vendor companyTop 10 worldwide ICT companyYou will be a proven and credible operator at C level and have a track record of delivering successful solutions for multi-national corporations. You will be commercially adept, technically sound and able to deliver results through geographically disparate teams. Essential:Track record of global accounts/ enterprise solution selling within multi-national companies Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation Manage global customer relationship up to C-Level Ability to translate customer's objectives and strategy into relevant propositions Well-versed with consultative selling approach Robust understanding of account P&L. Top 10 worldwide ICT companyOttima opportunità di carriera.Salario da 70.000 €/anno a 85.000 €/anno

This role is responsible for the management of Production and Materials Planning, Inventory Control and Planning, Sales and Operations Planning, Warehouse Operations and Logistics. This position will work with Manufacturing, Quality, Finance, Sales & Project management and other relevant functional teams at the site. The Supply Chain Head must be able to negotiate and implement lean processes by developing creative solutions and forward-looking strategies and must have demonstrated ability to lead through influence. In collaboration with site teams, develop processes and Key Performance Indicating metrics, utilizing the ERP system to provide timely visibility and tracking of materials and finished goods status across the supply chain. The main responsabilities are:Direct the work of the Master Schedulers, providing expertise and assisting functional leads in identifying risks and evaluating capacities required to support production, storage and other capacities.Maintain best practice KPI metrics and dashboard(s) to measure site execution, customer service and performance of Supply Chain processes.Ensures the management of the introduction and obsolescence of materials throughout product life cycle. Positively affects cash flow and cost of goods by consistently maintaining costing accuracy, supporting the order execution process and managing inventories.Continual and transparent communication with peers to determine the status of assigned projects. Expedites operations, including all functional groups, to prevent delay of schedules. Alters schedules through the Sales and Operations Planning to meet unforeseen conditions.Utilizes a collaborative and consensus approach to ensure customer needs are well represented and met.Manage the team providing professional guidance in terms of performance appraisals and team empowermentPerforms other job duties as required. Supply Chain Head - Multinational API companysupply chain - multinationalTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience Minimum 5 years' experience in turning around supply chain organizationsDegree required: Bachelors, preferred: Masters or MBA focused in Supply Chain, Business Management, Finance, EngineeringFamiliarity with Supply Chain concepts, Import/Export rules, transportation and warehousing requirementsMust be organized, possess time management skills, have the ability to deal with ambiguity and be able to manage changing priorities. Leads, motivates, and develops direct reports and peers.Possesses excellent communication, analytical, problem solving and decision making skills.Ability to perform work under general direction and normal business pressuresVery good English Knowledge Preferred ExperienceKnowledge/experience with SAP ERP system or comparable ERP systems.Previous process manufacturing and planning experience.Pharmaceutical environment or similarAPICS certification & Lean Six Sigma Certification as a plusClear understanding of Supply Chain Best PracticesAbility to work and succeed in a global environment and people management Our client is an important American multinational company that deals with active pharmaceutical ingredients. We are looking for 2 Supply Chain Head figures for 2 Italian sites in the north-west Milan area and south-west Milan.Ottima opportunità di carriera.

L’Azienda nostra Cliente è una Società Italiana Newco, con caratteristiche innovative e posizionamento alto di gamma, Medical Device o affini. Nell’ambito di un importante progetto di Start Up, siamo incaricati della Ricerca e Selezione di una risorsa a cui affidare la funzione e il ruolo di Responsabile Sviluppo Commerciale, con esperienza nella vendita di dispositivi per la cura ed il benessere della persona. Responsabile Sviluppo Commerciale Italia e Europa Distributori e Grossisti settore Sanitari e affini Profilo e Attività: operando in stretta collaborazione con la proprietà, svolge un’attività di analisi e sviluppo del New Business. In prima fase sarà impegnato nello studio dei diversi paesi europei, mercati e principali organizzazioni distributive e grossisti, fornitori dei negozi di vendita legati a tutto il mondo sanitari e affini. A supporto dell’ottimale inserimento, un primo periodo sarà dedicato alla conoscenza approfondita dei prodotti e servizi della Società, alle linee guida dello svolgimento dell’attività Commerciale e Customer Management. Tutte le attività sono supportate dall’Ufficio Marketing e azioni Marketing programmate. Il Candidato ideale è laureato in Economia Commercio o affine, possiede spiccato interesse e possibilmente esperienza commerciale legata al mondo Salute e Benessere e Medical Devices; Il Candidato che desideriamo incontrare è persona strutturata e precisa, è comunicativa, con forti doti di analisi e commerciali, intraprendente e propositivo è capace di perseguire con determinazione gli obiettivi condivisi e prefissati nel rispetto della mission e al progetto aziendale. E’ essenziale la conoscenza della lingua inglese e preferibilmente di una seconda lingua straniera (tedesco o francese). E’ persona curiosa, dinamica e proattiva, costantemente aggiornata su nuovi trend e tecnologie. E’ Sales Oriented con un buon Business Acumen e capacità di relazione a tutti i livelli, con Leadership per il lavoro in Team e con partners esterni. La sua esperienza commerciale le permette di avere la visione generale a 360° del business e del mondo B2C e B2C, integrato da esperienza positiva anche sulla base della sua capacità di rompere gli schemi e portare avanti il progetto contraddistinto da innovazione. L’Azienda offre: un contratto alle dirette dipendenze della Società Cliente, una sfidante opportunità professionale in un interessante progetto di Start Up. Inquadramento e retribuzione in linea con esperienza e competenze maturate. Sede di lavoro: Reggio Emilia INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Si prega di creare, o aggiornare, il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione, indicando il riferimento “Rif. 357/20 RSC" Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. In una prima fase è possibile inviare mail a risorse@kpconsulting.it, indicando il riferimento che è obbligatorio, completare i dati on line sul sito www.kpconsulting.it. Per eventuali ulteriori informazioni, siamo disponibili al Tel. 0522 512067. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it