English digital editor

English Mother Tongue Translator and Copywriter To be successful in this role, you should be well versed in writing in English. Oral fluency does not guarantee smooth, stylish writing. We are looking for superior writing skills, honed over time and grounded on an innate talent and passion for the English language. You should be able to vary register, word choice, phrasing and sentence length depending on where your text will appear and what you want it to achieve. You should have a consolidated experience in adjusting style and terminology: - to bridge Italian and English and render the message from the original text in a translation - to show your command of the language when crafting copy, whether for a pitch, a video script or brand campaigns. To be the right candidate, you should have a full grasp of grammar, syntax, punctuation, and style as well as the following core skills: • Understanding of audiences to write and edit engaging texts for various media • Good knowledge of Italian to be able to reveal the feeling and intent behind words, going beyond just their “meaning” • Ability to analyse, summarise and creatively conceptualise • Ability to relate to clients to understand their business and help them find their “voice” in English • Ability to work with tight deadlines, sometimes under stress, on several projects simultaneously • Inquisitiveness • Resourcefulness and autonomy, along with an aptitude for teamwork. Seniority Level Mid-Senior Level Industry Communications (Marketing, Corporate, Digital) Employment Type Full Time ABOUT US Competence is a reputation agency with 30 professionals from different nationalities who tell our clients’ stories - choosing the right words to get people to listen. The best stories speak to your heart and capture your mind. They are the ones that help you build, enhance and defend your reputation. That’s what we do: we leverage on stories and relations to create innovative communication strategies.

Job brief If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Specialist to develop, implement, track and optimize our digital marketing campaigns across all digital channels. What does a Digital Marketing Specialist do? You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing Specialist will work with the marketing team, responding to E-commerce Manager. Responsibilities Plan and execute all digital marketing, including SEO/SEM, paid, Affiliation and display advertising campaigns Measure and report performance of all digital marketing campaigns, and assess against goals (ROAS and KPIs) Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Instrument conversion points and optimize user funnels Collaborate with digital agencies and other vendor partners Collaborate with internal teams to support operational activities in order to grant the best UX (content creator, e-merchandising, ad-hoc projects) Requirements Fluent in English, both written and spoken Proven working experience in digital marketing, better if in the retail market Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate Solid knowledge of website analytics tools (e.g., Google Analytics in primis) Strong Customer Focus Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in online marketing and measurement Autonomy, pro-activity, teamwork Most important: passion for the world of Beauty and Beauty Trends

The ideal candidate will be responsible for growing agency clients revenue through digital media campaigns set up and optimisation on all major paid channels. Attività in cui la risorsa verrà inserita: Paid campaigns set up and optimisation on paid channels (e.g. Google, Facebook, Bing, Linkedin etc…) Landing page creation using Unbounce Tracking set up via Google Tag Manager Clearly understand and implement digital marketing campaigns which fit client needs Provide analytical reporting of campaigns to clients and other members of the team Requisiti richiesti: Bachelor’s degree or equivalent 2+ years managing performance campaigns agency side Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Fluency in Google Analytics / Tag Manager Fluency in Italian and English is required Strong written, verbal and collaboration skills Tipologia contrattuale: Full Time Sede di lavoro: Dubai, UAE or Full Remote Candidandosi al presente annuncio si autorizza il trattamento dei dati personali ai sensi dell’art. 13 d. lgs. 30 giugno 2003 n°196 – “Codice in materia di protezione dei dati personali” e dell’art. 13 GDPR 679/16 – “Regolamento europeo sulla protezione dei dati personali”.

Stiamo cercando una collaborazione con Freelance esperti e appassionati di Digital Advertising Specialist. La figura ricercata si occuperà di svolgere attività di analisi, gestione e reportistica relativamente a campagne sui circuiti Google Ads, Facebook, Linkedin, Remarketing. REQUISITI Requisiti richiesti: - referenze di lavori eseguiti; - passione per l’analisi e per la pubblicità; - capacità analitiche e precisione; Requisiti fondamentali: - ottima conoscenza della piattaforma Google Ads e di Adwords Editor; - ottima conoscenza della piattaforma Facebook Advertising; - ottima conoscenza di Google Analytics; Titoli preferenziali: - ottima conoscenza della lingua inglese, sia parlata che scritta. Inviare curriculum vitae e portfolio

Sixthcontinent is looking for DIGITAL COUNTRY MANAGERS Sixthcontinent.com the biggest platform in the world of Shopping Cards with more than 1.000 Brands leader in 60 countries, is hiring 4 DIGITAL COUNTRY MANAGERS for the following countries: Germany, Spain, Portugal and France. The job will be based in Milan with some occasional business travels in the country area of competence. The main activities are: · Market survey · Definition of the key targets · Identification of business opportunities · Oversee and Management of the business projects from the beginning to the achievement of the targets Qualifications: · Relevant work experiences in a similar role (minimum 3 years) · Strong commercial mindset · Excellent communication, negotiation and influencing skills are essential · Effective time management and proven capability to prioritize work load · Fluency in English and also in French or German, Spanish or Portuguese (Level C2) Job Type: Permanent

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Manage a portfolio of key strategic clientsDevelop and lead initiatives to significantly grow clients' business on e-marketplacesDrive project delivery, analyzing key metrics, implementing appropriate actions, monitoring results, and ensuring timely delivery and achievement of business targetsEffectively articulate insights and knowledge in the form of client deliverables.Utilize the most innovative e-marketplace tools and solutions to scale activities across the client base Fast-Growing StartupOpportunity to make an impact1-2 years of relevant Consulting, eCommerce or Trade Marketing experienceStrong problem-solving skills and analytical mindset with a test-measure-iterate approachExperience working across multiple teams and projects to deliver significant impact on the businessAbility to lead senior client discussionsAbility to manage and prioritize well across competing requirements; project management skills and experience is valuedExcellent communication skills (Italian and English); other European languages (German, French, Spanish) are preferredIT Literacy: high. Proven use of web and associated technologies in driving traffic and sales in an online environment is preferredStrong Excel and Access skills and working knowledge of SQL and JavaScript is preferredBachelor's degree Outstanding scale-up focused on e-commerce servicesExcellent career opportunityFast-growing environment

Consumer & category insightsDefines and sizes the target of the brand, taking into account the consumption and social trendsTransforms the deep consumer & shopper understanding into insights and opportunities at brand / range levelDefines the direct and indirect competition and the key sources of growth for the brandTransforms the deep category understanding into insights and opportunities at brand / range levelFeeds the sales department with relevant category insights at a brand / range level Category and Brand strategyDefines an exhaustive diagnosis at a category, brand and range levels: drivers and barriers, key marketing activities that worked and didn't workDefines the brand positioningLeverages the brand vision and the brand purpose in all brand activitiesBuilds and sizes the yearly marketing plan in line with brand strategyRecommends relevant KPIs Product innovation & renovationBuilds differentiated innovation /renovation concepts in response to insightsAssesses the ideas / concepts vs business opportunities, brand strategy, R&D constraints, trade, supply constraints, expected profitabilityRecommends and implements actions on product (formula) and packaging to reach the best mixPuts in place research to test innovation/renovation ideas with CMI department Pricing strategyRecommends a price and format strategy considering the brand positioning, other products of the brand, competitive set, elasticity, potential cost of goods evolution and global profitabilityRecommends adjustments if necessary on the global price and format strategCo-defines trade promotion strategy with Sales department: promotional mechanics, relevant format, visibility strategy, seasonality Brand ExperienceWrites a clear integrated communication brief based on the brand ideaAligns internal partners & agencies on the brief, timing, roles & responsibilitiesDefines the overall touch points orchestration for the campaign: roles of the claim / play / talk and prioritization of the touch point planRecommends the right budget for each touch point including the media planDefines the right KPIs for each touch point and for the overall campaignFinancial managementRecommends the brand / range budget aligned with yearly marketing planManages and controls the brand /range budget aligned with defined priorities Communication and Digital leader Transversal responsibilities:Lead and coordinate Communication and Digital strategies with MD and another BMLead and coordinate Communication Digital transversal processes with communication agenciesImplementation and assessment of digital performance toolsInspire the team with updated external digital knowledgeCollaborate with MD, GM and HR in the Company´s digital transformation process FMCG Multinational CompanyInteresting & Challenging OpportunityUniversity Degree and ideally Master in Business, MKT or DigitalMinimum of a 5 years' experience in MKT brand management in multinational environments dealing with Headquarters, media/communication, and digital oriented agencies. FMCG ideallySolid in Digital environments to challenge agencies and inspire local teams: Strategy, content, Social Media, data management, media planning (on line video, programmatic, youtube, facebook, etc.). influencersExperience and knowledge on agile methodologiesExperience in product developmentBusiness holistic approach: MKT, trade, financeStrong analytics strengths: market trends, consumer understanding, media and digital performance, etcStrong communication and persuasive skillsHigh level of English and ItalianUser level computer skills. Databases (SAP; Nielsen; internal computer programs).Solid Social Media and digital tools knowledgeIT skills: daily user of IT tools (SAP, windows, internet) FMCG multinational company guided by a sense of purpose and responsibility and respect for the world. Fast-growing FMCG Company High internal exposure

Ciao a tutti. Sono Sara e ho 28 anni. Sono laureata in Scienze dei Beni Culturali (110 e lode), ho frequentato vari laboratori di editoria (correzione bozze, InDesign, web design and digital humanities) e ho completato il corso di formazione “Lavorare in editoria” dell’agenzia letteraria Herzog, risultando tra le migliori nella correzione ma, al contrario di ciò che ci era stato detto, a fine corso non ci è stata data la possibilità di fare uno stage, quindi sono rimasta senza lavoro. Ho collaborato con uno scrittore indipendente, correggendo e editando un libro per ragazzi. Sono stata pagata una miseria, quindi quando ho iniziato a correggere il suo nuovo libro, e mi ha di nuovo detto che non mi avrebbe pagata, ho chiuso la collaborazione. Da allora non ho più trovato clienti, e le case editrici a cui ho inviato il mio cv non mi hanno risposto o mi hanno detto che se ne sarebbe riparlato a settembre. Dato che a settembre manca un bel po’, sto cercando un editore o un autore indipendente con cui collaborare. Sono molto precisa nel mio lavoro, rispetto le scadenze e sono sempre professionale, quindi gradirei essere trattata con la stessa professionalità ed essere pagata adeguatamente. Solitamente (e in questo periodo obbligatoriamente) lavoro da casa. Seguo le norme redazionali Mondadori (a meno che non mi venga chiesto altro). Spero vivamente che qualcuno mi contatti. Mando il mio cv e i miei certificati. Grazie, Sara

Our client is a digital marketing agency for medium to big size companies to optimize Brand Awareness, Lead Generation and Online Sales using Artificial Intelligence to get more sense in a Big Data environment. They combine expertise in strategies with machine learning and the result is ROI and value for Clients in services like Google and Amazon SEO & SEM, Web Analytics and Social Media. We are looking for a new pro-active SEO SPECIALIST (M/F) to consolidate its team in their head office in Tessin (Switzerland). Skills required: At least 3 years of experience doing SEO, better for clients within an agency environment Proficient with keyword research/data mining tools, competitive analysis and Tech SEO Track records in building and managing SEO projects Google Ads Certification (Search is enough) Proficient with Google Drive and Microsoft Office Ability to quickly pick up new skills and learn new tasks quickly Good communication skills, great & close attention to details Fluent in Italian and English, strong analytical skills and attention to details Experience in Google Analytics and Google Tag Manager is a plus

JOB SUMMARY Our client is a leading, luxury fashion brand based in Milan: they are looking for a Product Marketing Specialist to join the Digital Marketing team. The candidate will report directly into the Head of Digital Marketing and will provide support with the day-by-day development of all the activities related with the Product Marketing Calendar. The Product Marketing Specialist should be collaborative and sociable as will interface and relate with different teams. ESSENTIAL DUTIES • Creation of product marketing documentation and constant update • Development of product-launch related documents and constant update • Support the team in updating the Product Marketing calendar • Collaborate on new and on going product marketing activities • Monitor market trends and competitors activities • Work with the Digital Marketing Team for activities related to the product launches • Maintain an efficient alignment with all the teams KNOWLEDGE, SKILLS AND COMPETENCIES REQUIRED • Strong knowledge of the Microsoft Office Package (specifically Excel and Power Point) • Highly organized with the ability to prioritize and work proactively • Excellent communication and active listening • Strong flexibility and adaptability vs different referents and contexts • Ability to work well under pressure in a fast-paced team environment whilst meeting critical deadlines • Excellent problem-solving and interpersonal skills with the ability to work efficiently and effectively within a collaborative, cross-functional environment • Fluent in English both written and spoken LANGUAGES Native-speaker or fluent in Italian with work-proficiency in English. RAL 30 K Full time mon/fri One-year contract, with the possibility of extension or permanent contract

ABOUT WFP The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation. ORGANIZATIONAL CONTEXT The Architecture branch (TECA) is seeking a Business Transformation Officer with a passion and vision for building quality technology solutions to support WFP operations. Reporting to the Chief of IT Architecture Branch of the Technology Division, the Business Transformation Officer will play an important role in transforming business objectives into a cohesive and effective WFP Digital Landscape. They will use their substantial technical knowledge, with a focus on technical solution architecture, to analyse business needs and build the blueprint of a modern digital foundation for WFP. Working with the Architecture Team, Solution Architects and other TEC units, the Business Transformation Officer will also be part of thought leadership activities and provide strategic and tactical advice to WFP business units. KEY ACCOUNTABILITIES (not all-inclusive) - Develop and evolve WFP's digital platform strategy, aligned to and prioritized by business priorities; - Support the development of functional work plans, ensuring compliance with the digital platform strategy; - Continuously improve guidelines, processes and procedures to assist Business Relationship Management, Business Analysis and IT Project Management functions; - Participate in identifying business needs and propose well-researched ideas (by maintaining up-to-date knowledge of technology products) for new or improved systems and solutions that assist in meeting WFP objectives; - As a principal role in the TEC Product Journey, use evidence-based criteria to provide in-depth analysis of IT solutions: make key decisions (example: 'Buy before Build'), identify risks and prepare related documentation to support the design and delivery of digital solutions; - Seek out and establish collaboration mechanisms with all teams and branches of the Technology Division, and subject-matter experts from Business Units, to ensure WFP's digital landscape is effective, efficient, secure and robust; - Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of solutions with changing business requirements and priorities; - Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions; - Propose change and continuous improvements that supports business capabilities and keep WFP's digital landscape in good health by determining when existing solutions should be retired, rebuilt or transitioned to off-the-shelf solutions to ensure delivering value for business priorities; - Manage a team of staff and/or contractors (as applicable), providing coaching, training and guidance to ensure appropriate development and enable high performance. OTHER SPECIFIC JOB REQUIREMENTS - Broad, conceptual understanding of solution architecture trends with demonstrated proficiency of technologies, frameworks, and languages. - Excellent understanding of software and very strong technology knowledge covering Cloud, ERP (e.g. SAP/HANA) and web (e.g. Python/HTML/CSS/JavaScript). - Ability to work on different levels of abstractions; application frameworks, service-oriented architecture (SOA), microservices, cloud solutions, containers, networking & infrastructure, IAM/CIAM etc. - Deep understanding of modern API platform design, security practices, data architectures. - Technically curious with appetite to learn and master emerging technologies. - Communicate the alignment between business objectives, requirements and solution architecture to make it accessible, understandable and usable in support of decision-making by those involved, at various levels, in technological and architectural decision. DESIRED EXPERIENCE - At least five years' experience in designing and implementing platform architecture and cloud-native application development projects; - Experience working in organizations that apply: Agile, DevOps, Continuous Integration & Continuous Deployment (CI/CD), and Human-Centred Design (HCD); - Demonstrated experience in managing technology projects and supervision of team members; - Experience in transforming business trends into target architectures and new solution designs. INTERPERSONAL COMPETENCIES AND ATTRIBUTES - Building consensus, particularly in the face of competing design requirements; - Ability to influence / coach solution architects on modern evolutionary platform architecture principles and practices; - Well organized and detail oriented with strong judgement/decision-making skills; - Ability to effectively coordinate multiple responsibilities simultaneously; - Ability to plan and organize work and communicate effectively; - Ability to handle a large volume of work and to meet strict deadlines; - Ability to deal tactfully with people of different national and cultural backgrounds. STANDARD MINIMUM QUALIFICATIONS Education Advanced University degree in Computer Science, Information Systems, Mathematics or Engineering or other related fields or First University Degree with additional years of related work experience and/or training/courses. Language - Fluency in oral and written English is essential. - Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). TERMS AND CONDITIONS Mobility is the essence of WFP and continues to be a core contractual requirement. These positions are rotational which means that you shall be subject to the regular reassignment process to any other location on a period of 2 to 4 years unless the position is reclassified as non-rotational. The selected candidate will be employed on a fixed-term as well as a rotational contract with a probationary period of one year. Depending on the duty station, the position may be eligible for Rest and Recuperation (R&R) scheme. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. More details on https://icsc.un.org/ ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

In partnership with the company's CIO and senior management team, you will responsible to enhance Trendy's technology capacity/solution and service on the company's existing strong retail business and brand equity of Trendy and to ensure the planning, development, implementation and transformation of IT infrastructure, enterprise system, IT best support and deliverable that link with business needs and growth.Support the company IT strategy, provide technological guidance within an organisation, be capable to envision & influence business & technology, change to use technology as enabler for advancing quality, effectiveness, convenience & efficiency.Work closely the Chief Digital Officer to establish the best strategy to approach the digital transformation and the omnichannel strategy of the Group.Cross fertilisation will be a key to set a new vision and a cross functional approach with all the divisions and business units of the company.You will identify opportunities and risks for business, including identification of technology trends, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.You will establish and supervise the software development process, setting short-term and long-term objectives and assessing progress as defined by the selected software development methodology.Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Aligning the IT strategy with the overall business strategy of the organisation, you will manage the day-to-day operations of the information technology department, ensure IT operations, implementation, restructuring, innovation and service link with the needs from the various units of an organisation (such as accounting departments, risk management, HR, design, marketing, digital, retail operation, e-commerce, BUs and so on). Ensure that IT infrastructure and digital assets are working efficiently and effectively as well as technology standards and best practices are maintained across the organisation. You will maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices and share knowledge, mentor, and educate the management, staffs, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges. Collaborate with the appropriate departments to assess and recommend technologies that support company organisational needs. Ensure company technical problems are resolved in a timely and cost-effective manner. Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations. Temporary Omnichannel Project Challenging IT Transformation Program University degree or above in the field of engineering, computer science, information technology.A Master/PHD or MBA degree is preferred.A minimum of 10 years related working experience with at least 5 years in IT/ CIO position or a similar managerial role.Deep knowledge and substantial experience of designing/developing IT systems and planning IT implementation, project management in a leading sizeable Multinational companies.Proven leadership ability. Strategic thinking combined with strong capability in execution. A temporary manager with a specific focus on the business, someone able to convey a vision, with strategy and management skills and diplomatic approach. Monitoring in which way the ICT/Digital is impacting the company, in terms of sales, internal mood and brand awareness. Ability to set and manage priorities judiciously. Self-motivated and directed as well as service orientation mind-set. Superior analytical, evaluative, and problem-solving abilities. Excellent interpersonal skills, with the ability to motivate in a team-oriented, collaborative environment. Excellent written and oral communication skills.Fluency in Italian and English is required. Our client is a leading International retail group. Great career opportunity within multinational environment.

Buongiorno! I am a student at Universita di Bologna. Currently writing my master thesis about poetry on textile. I am now engaged in a poetry project, so I'm knitting and embroidering myself. I have a poetic broadcast in a polish radio, reading a lot and working as an editor for publishing houses/newspapers. Since I remember I was taking care of children all around me. I am careful, patient and learning a lot from younger than me. It gives me inspiration and we are always having a lot of fun! I was takin care lat year permanently of 2 girls (8 years old and 12 years old) and a 4 year old boy. Before I was babysitting/giving english lessons simultaneously.

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven