Loyalty support care

Synergie Italia, agenzia per il lavoro filiale di Milano, cerca CUSTOMER SUPPORT per azienda leader nel settore dell’assistenza clienti e nello specifico per un servizo nell'ecommerce Le nuove risorse saranno inserite all’interno di un team composto da 80 colleghi a cui si aggiungono i team leader e si occuperanno di offrire assistenza ai clienti privati in tutte le problematiche che riscontrano. Le attività riguarderanno ad esempio la verifica e le modifiche sulle prenotazioni/ acquisti effettuati, la gestione dei reclami e la guida nell’uso del tool gestionale per i clienti. Questi ultimi potrebbero aver bisogno di aiuto sul pagamento, sulle modifiche o sulla cancellazione del loro ordine Nello svolgimento delle loro attività utilizzeranno il telefono per interagire con clienti e il pc per la risoluzione delle problematiche, la gestione dei ticket e il controllo delle attività. Stiamo cercando candidati che abbiano voglia di mettersi in gioco e che siano pronti a gestire lo stress e situazioni di difficoltà per il cliente. Un ottimo uso del pc è fondamentale per le attività di back office quotidiane da gestire. Problem solving e flessibilità sono un valore aggiunto, così come la conoscenza della lingua inglese che sarà richiesta per la gestione di mail e chat o inserimento dati a gestionale. NECESSARIA LA CONOSCENZA DELLA LINGUA SPAGNOLA ALMENO LIVELLO C1. Preferibile esperienza anche breve nel settore del customer care, a contatto con i clienti non solo telefonico ma anche face to face. Ti offriamo un percorso di formazione gratuito e rimborsato prima dell’inizio del contratto DAL 6/05 per poter essere autonomo e preparato nella gestione delle attività, da frequentare da remoto, da casa in tutta sicurezza. Ti offriamo un ambiente di lavoro stimolante, dinamico e in forte espansione. Il contratto iniziale sarà di circa 1 mese di prova più proroghe di lunga durata. I turni di lavoro andranno nella fascia tra le 8 e le 22 (con flessibilità su tutta la fascia oraria), il contratto è part time 20 da Lunedi a domenica. L’attività si svolgerà presso la nostra azienda cliente in zona facilmente raggiungibile con i mezzi pubblici. I candidati ambosessi (L.903/77) sono invitati a leggere l'informativa privacy Regolamento (UE) 2016/679 Aut. Min. Prot. N. 1207 - SG del 16/12/2004

Hi, I'm Sofia, I'm 23 and I have 3+ years of experience providing exceptional care to children aged 1 to 15. I'm currently working as a freelance producer in Milan but I love to dedicate my time to kids, be a part of their growth and support their families as well. I've graduated in London in 2018 and together with my studies I took care of 5 beautiful children from 3 different families. I would support them with homework, languages especially, and recreational activities, but I would also help the families with chores, cooking and cleaning adapting to every schedule and necessity. A classic day with me would see them playing at the park after school (if the weather allows us to), then some homework at home or maybe some reading together, as well as drawing, painting or any other artistic activity! All my very best, Sofia

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Ciao!!! Mom/Dad, I am a 33year old Sri Lankan lady who has extensive child care experience with my two other siblings who are younger than me by 10 years and 17 years respectively. I studied Biology for the Advanced Level Examination, then served as a banker for seven consecutive years. Then I have made a significant career move, following my true passion and proved myself in my graduate studies in Fashion. Now I am a Master student in Milano Fashion institute (Politecnico di Milano) and willing to work to earn my expenditures while doing my thesis. Moreover, I love kids and I tend to mingle with them easily. I also believe I could take care of your toddler and even your little ones who have just started schooling. I can help your child to improve his or her spoken English and even to complete his or her homework. I could also render my support to you for your house hold chores. As I am actively searching for opportunities, please do reach me out via Sitly with immediate effect!!!

The Role: We are currently seeking a Project Manager to join our team based in Paris. This is an exciting opportunity for someone who is looking to become part of a hardworking, forward thinking and growing business. With the opportunity to develop your career. JOB RESPONSIBILITIES Client Management 1. Build and sustain strong relationships with all company’s department. 1. Work as a liaison between the client’s design agencies and other client’s representatives, build a relationship with leading contacts. 2. Establish and maintain a strong client relationship. Act as a point of contact for client personnel assigned to project within your control. 3. Keep abreast of trends in the retail market and how they may affect the client. Be commercially aware and responsive to client needs. 4. Attend client and supplier tours as required. Assist the Account Director with mock-up and bid phases for all technical aspect. 5. Be able to troubleshoot issues and keep the client updated on any corrective action. Project Management 1. Own and be responsible for ensuring that all projects are managed in a professional manner. 2. Work directly with clients to develop and define projects from the beginning through to project end, taking responsibility for their successful delivery. 3. Manage the delivery of projects, producing the required deliverables including budget, time constraints and quality requirements. Manage critical paths according to the clients’ launch schedule and knowledge of the internal production and the construction site 4. Implement and maintain Project Reports focusing on TIME/COST/QUALITY, Provide status report to Company / Client / Suppliers on a weekly basis, either 1:1 or via conference call. 5. Manage design for projects within your control, manage the approval process. 6. Advise and implement service supply appointments including tender selection and documentation etc. 7. Arrange and attend pre-production meetings with suppliers, client and production technician. Ensure any concerns are discussed. 8. Work with on-site site manager to ensure site production Information Management 1. Successfully communicate production issues to/from the company and work effectively with the on-site and production department. 2. Raise any issues whether client, production or team related, to the Account Director. Team Management 1. Be positive and calming influence in the team and ensure that team members maintain a professional attitude. 2. Assist the Director to mentor and train new team members. 3. Build a strong relationship with the extended team. 4. Buddy team members for holiday and sickness. QUALIFICATIONS / REQUIREMENTS Degree educated in an appropriate field of study Have up to 3+ years of experience Experience of Retail and Residential industry sectors are desirable Knowledge and experience of using Microsoft Office suite, AutoCAD and MS Project Ability to work flexibly with strong organisational skills to manage workload Innovative and adaptable to change with a professional and dedicated attitude Possess strong communication skills and can consistently offer an excellent standard of customer care Strong organisational skills along with ability to multi-task Good attention to detail A team player, with an efficient and proactive approach. TRAINING AND BENEFITS We believe in professional and personal growth and support this through training, sponsorships and apprenticeships at all stages of your career, with access to; 1. Cross-sector experience 2. Professional development training 3. Flexible but structured career path 4. Friendly working environment 5. Open communication with Senior Management

Cari genitori, Originario dell'Inghilterra, vivo a Torino da sei mesi preparando la mia Candidatura al Politcnico per l'ingegneria. Il mio italiano non è ancora molto buono ma sto studiando duramente per migliorare ! lpreviously spent nine years in the uk, 3 years in sweden, 2 years in Switzerland and almost five years in germany. Although i have no official experience as a nanny i have been entrusted to look after young children of my parents friends, i also have very traditional views in regards to family and care deeply about making sure everyones needs are met and that children are entertained, cared for and happy. I have a brother three years younger than myself who i always helped to look after. I would be more comfortable with older children who i could help with english and french if desired, as i am bilingual.I am also happy to support with homework and chores.I am extremely gentle but also efficient and enjoy quilting and non-wifi activities.I am very excited to start!

Hi. My name is Mafalda, im 25 years old and im from Portugal. I recently moved to iItaly, Torino. In Portugal i tooked a course " child support technician" and i worked at an institution for people with disabilities, for 3 years. Im very easy-going with children. Also i can take care elderly people, i worked in a nursing home. Righ now, im available an looking for a job. Graciously, Mafalda Ciao. Mi chiamo Mafalda, ho 25 anni e vengo dal Portogallo. Di recente mi sono trasferito in Italia, a Torino. In Portogallo ho seguito un corso "Tecnico di assistenza all'infanzia" e ho lavorato in un istituto per persone con disabilità, per 3 anni. Sono molto accomodante con i bambini. Inoltre posso prendermi cura degli anziani, ho lavorato in una casa di cura. Proprio ora, sono disponibile alla ricerca di un lavoro. Grazie, Mafalda

GIANNI, mi occupo di e-commerce support e digital marketing in vari e molteplici settori (telefonia, informatica, viaggi, cosmetica, alimentare, ecc). Le principali attività: GESTIONE QUOTIDIANA DI TUTTE LE ATTIVITA', INSERIMENTO DI ANNUNCI E PRODOTTI TRATTATI DALLA DITTA; DATA PROCESSING E MONITORAGGIO DEI PRODOTTI; ANALISI SELL IN E SELL OUT, RIELABORAZIONE DATI E REPORTISTICA; MONITORAGGIO E CONFRONTO DEI COMPETITORS; CUSTMOMER CARE; BLOGGER E PUBBLICAZIONI RECENSIONI. Giovane, determinato nel raggiungimento dei propri obiettivi e con esperienza pluriennale nel settore, garantisce serietà, professionalità, precisione, discrezione a prezzi davvero accessibili. Principali capacità: ottimo utilizzo del computer e delle sue componenti hardware; ottima conoscenza dei maggiori software e delle tecnologie del web; ottima conoscenza della lingua inglese; ottime capacità comunicative Disponibile a periodo di prova. Gianni 3478981886 [email protected]

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

Ciao, my name is KOTONO from Tokyo, Japan:) I am 22 years old and currently studying at Cattolica. I am Japanese, but have been to an international school in Tokyo and have lived in the U.S for a while, so I speak English as fluent as Japanese! Back in Tokyo, I have done babysitting for over 4 years. Also, I was an English teacher there and have taught English to kids aged 3 to 18 for over 4 years as well. I just love kids very very much, so I always enjoy hanging out with them! I describe myself as very "friendly", so I do believe that I will easily mingle with your kids;) Because of a lot of experiences, I can take care of any kids of any age. Moreover, I can support your kids to improve their English abilities and have interational perspectives. Please feel free to reach me if you have any questions. I look forward to hearing from you soon;) Thank you so much for your time and considerations:)

Cegeka is a full ICT service provider present in 10 European countries, with a turnover of 640 million euros and over 6,000 employees but above all... we are great IT enthusiasts! We represent a leading international reality in the supply of specialized IT solutions and services, combining international and over 30 years of experience on the Italian market with specific sector skills and a particular care for the people who join our Team. For our internal UNIT PSA we're on the hunt for an experienced Java & Spring developer to support our client based in Turin in multiple projects with high tecnological impact on the market. Java & Spring Developer (Rif. JSP.TO): As Java & Spring developer you will be involved in using the following technologies: Java 1.8 or more Mysql o SQL Spring Cloud Spring Boot 2 Maven,Git,Jenkins Conoscenza Microservices patterns Agile methodology Smart working + Turin (client company HQ) Contract: unfixed term Salary: to define in accordance with candidate's seniority and experience.

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking