Personal communication

PERSONAL INFORMATIONALEXANDRE ZANONI Via Pietro Boifava, 50, 20142 Milano (Italy) +39 324 909 3661 [email protected] WORK EXPERIENCE 01/01/2012–15/10/2013Parrucchiere WS Visagismo, San Paolo (Brazil) Amministrazione, acquisto e vendita di prodotti, taglio maschile e femminile, spazzolatura, colorazione e balayge. Tagliare, radere i capelli; Colorazione e scolorimento; Trattamento idratante; Spazzole: con movimenti ai bordi e spirale liscia. Coloring: Riflessioni con foglio di alluminio, hombre Hair, Californiana, Tagli uomini moderni: dissolvenza. senso estetico, il coordinamento con le forbici e macchine taglia capelli, capacità di comunicazione e di interazione; cura nei dettagli. EDUCATION AND TRAINING 02/02/2014–20/12/2016Lettere UniNove, San Paolo (Brazil) 01/09/2007–02/10/2007Tecniche per Parucchiere Tondere Istituto Estilo Futura, Madrid (Spain) Loreal Paris _ Italian Chiavi del Colore 01/12/2000–05/01/2001Massoterapia _Chiropatia _Agopuntura Cientro Terapia Saulo de Tarso_ San Paolo (Brazil) PERSONAL SKILLS Mother tongue(s)Portoghese Other language(s)UNDERSTANDINGSPEAKINGWRITING ListeningReadingSpoken interactionSpoken production SpagnoloC2C2C2C2C2 ItalianoB1B1A2A2B1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skillsbuone competenze comunicative acquisite durante la mia esperienza con le vendite e come traduttore in Brasile Organisational / managerial skillsRiesco a lavorare in gruppo, in una squadra, sono organizzativo su tutto quello que faccio, e so riconescere le mie responsabilità su quello que devo fare, rispetto anche i miei capi su ogni aspetto. Job-related skillsEsperienza con le funzioni venditore, receptionist, portiere con capacità di svolgere attività amministrative. Ho 46 anni, trilingue. 5 anni de esperienza di servizi clienti e ospiti stranieri. 3 anni in Madrid (Spagna), lavorando come tradutorre di comunizione tra gli impiegati in opere civili. Digital competenceSELF-ASSESSMENT Information processingCommunicationContent creationSafetyProblem solving Independent userIndependent userBasic userBasic userBasic user Digital competences - Self-assessment grid Driving licenceB

The Role: We are currently seeking a Project Manager to join our team based in Paris. This is an exciting opportunity for someone who is looking to become part of a hardworking, forward thinking and growing business. With the opportunity to develop your career. JOB RESPONSIBILITIES Client Management 1. Build and sustain strong relationships with all company’s department. 1. Work as a liaison between the client’s design agencies and other client’s representatives, build a relationship with leading contacts. 2. Establish and maintain a strong client relationship. Act as a point of contact for client personnel assigned to project within your control. 3. Keep abreast of trends in the retail market and how they may affect the client. Be commercially aware and responsive to client needs. 4. Attend client and supplier tours as required. Assist the Account Director with mock-up and bid phases for all technical aspect. 5. Be able to troubleshoot issues and keep the client updated on any corrective action. Project Management 1. Own and be responsible for ensuring that all projects are managed in a professional manner. 2. Work directly with clients to develop and define projects from the beginning through to project end, taking responsibility for their successful delivery. 3. Manage the delivery of projects, producing the required deliverables including budget, time constraints and quality requirements. Manage critical paths according to the clients’ launch schedule and knowledge of the internal production and the construction site 4. Implement and maintain Project Reports focusing on TIME/COST/QUALITY, Provide status report to Company / Client / Suppliers on a weekly basis, either 1:1 or via conference call. 5. Manage design for projects within your control, manage the approval process. 6. Advise and implement service supply appointments including tender selection and documentation etc. 7. Arrange and attend pre-production meetings with suppliers, client and production technician. Ensure any concerns are discussed. 8. Work with on-site site manager to ensure site production Information Management 1. Successfully communicate production issues to/from the company and work effectively with the on-site and production department. 2. Raise any issues whether client, production or team related, to the Account Director. Team Management 1. Be positive and calming influence in the team and ensure that team members maintain a professional attitude. 2. Assist the Director to mentor and train new team members. 3. Build a strong relationship with the extended team. 4. Buddy team members for holiday and sickness. QUALIFICATIONS / REQUIREMENTS Degree educated in an appropriate field of study Have up to 3+ years of experience Experience of Retail and Residential industry sectors are desirable Knowledge and experience of using Microsoft Office suite, AutoCAD and MS Project Ability to work flexibly with strong organisational skills to manage workload Innovative and adaptable to change with a professional and dedicated attitude Possess strong communication skills and can consistently offer an excellent standard of customer care Strong organisational skills along with ability to multi-task Good attention to detail A team player, with an efficient and proactive approach. TRAINING AND BENEFITS We believe in professional and personal growth and support this through training, sponsorships and apprenticeships at all stages of your career, with access to; 1. Cross-sector experience 2. Professional development training 3. Flexible but structured career path 4. Friendly working environment 5. Open communication with Senior Management

The role will have the following main responsibilities: Implementing strategies, policies and procedures for HR administration of the company. Manage all the HR areas such as: recruitment, training, development, compensation and benefits Being a reference point for employment contracts and for the compliance with labour legislation and company policies concerning staff management; Being the company's reference point for relations with the external firm handling the payroll; Attracting, recruiting and keeping talent with the required quality, following policies and requirement of the position, using methodology and tools that guarantee assertive recruitment processes Implementing at local level the group's periodic surveys on staff satisfaction and implementing any possible measures. Designing incentive schemes and performance objective plans. Implementing strategies and policies of compensation based on salary competition and internal equity of the company. Managing and monitoring processes such as: salary increases, performance appraisals, analysis of job descriptions, position assessments; Assisting the management in business, organisational and decision-making processes; Promoting company initiatives such as team-meeting activities, as well as presentations and internal communication. Fast growing multinational companyHR Representative - Part Time6-8 years' experience in HR; Knowledge of Italian labour legislation; Advanced level of English, both written and spoken; Willingness to travel abroad for short periods; Personal qualitiesExcellent communication skills, both oral and written; Efficient, driven work ethic; Ability to work independently and initiative; Putting the needs of the company first; Organisational savvy; Our Client is a fast growing Company, world leader in its own sector Great opportunity to join a fresh and fast moving environment

We are looking for an experienced sales leader to manage the growth in Italy. As Italy Sales Manager, you will act as an entrepreneur to acquire many new clients and lead a team to achieve your objectives. Your main responsibilities will be: Identify target accounts and proactively acquire new clients in the Italy (from hunting plan setting & execution to deals closing & new clients on boarding). Exceed sales and revenue targets by effectively managing quarterly sales goals. Accountable for client retention and new profitable revenue growth. Recruit, manage, and develop a highly driven team of sales, customer sucess managers and Marketing Manager. Lead by example: as an individual contributor, by hitting your own sales quota; as a manager by helping your team progress and reach their targets. Develop and maintain a personal network with clients and partners, predominantly at senior executive level. As a member of the sales management team, participate in the implementation of the global strategic sales objectives and contribute in identifying and implementing continual process and practice improvements. Ensure accurate sales reporting, metric analysis, sales recognition, and other ad-hoc sales operations support activitiesSales Manager Italy - Multinazionale settore HRMultinazionale settore HR - Talent5+ years experience in new business acquisition sales, including 2+ years of management roles HR industry experience & personal network in HR Previous experience of selling B2B SaaS solutions is a plus Strong operational leader with demonstrated success in driving growth, getting tangible results, and improving sales KPI Positive and creative, with strong willingness to win despite all challenges, thrives in a fast paced entrepreneurial and competitive environment Familiar with CRM systems (Salesforce.com ideally) Outstanding communication, negotiation, persuasion, and interpersonal skills with a natural ability to build relationships Data-driven, results-oriented, and accurate Italian native speaker, Fluent EnglishOur Partner is an international company who helps HR professionals provide a unique candidate and employee experience while liberating them from low added-value tasks. Their Talent Experience Platform, delivering a chatbot, interview scheduler, AI-driven video interviewing, language assessments and career management solution, allows their customers to optimize and digitalize their hiring, internal mobility and employee career development.Ottima opportunità di carriera.Salario da 50.000 €/anno a 70.000 €/anno

Knet HR is a leading Recruitment Consulting Company that operates at a National and International level with specific divisions: - Head Hunting division - Temporary Management Division - Top Manager division - Middle Management Division - Professional Studies Division Our company, authorized to operate by the Italian Ministry of Labor, does not administer personnel, therefore the employment relationship is directly regulated between the client company / firm and our candidate. www.knethr.com BUSINESS DEVELOPMENT / SALES MANAGER -NORTH EUROPE / USA Our customer: Solid and renowned production company in the textile sector flooking to expand their team has commissioned us to recruit a BUSINESS DEVELOPMENT / SALES MANAGER - USA / NORTH EUROPE Hierarchical / functional reporting: Owner Main responsabilities: - Development of new business activities, identification and acquisition of new customers within the reference market (specifically in the cruise sector); - Independent management of the relationship with customers; - Data analysis and monitoring of the target sector. Requirements: Qualification: Diploma or Degree. Specific training in the sector is welcome. Years of experience gained in a similar position: minimum 5/8 years of experience gained in a similar role. Reference sector: cruise, food and beverage, food, textile or related. Language skills: fluent English. Applications without this requirement will not be considered. Good knowledge of Italian would be a plus. Computer skills: Excellent use of PC, Office package, e-mail. Personal skills: excellent communication skills, strongly goal-oriented, flexibility and dynamism. Preferential requirements: knowledge of the structure and of the purchasing department within the cruise sector. Offer: Level of placement and proposed salary: to be assessed on the basis of the profile found: subordinate contract, or collaborator with VAT. The salary will be commensurate with the actual experience gained. The goal is a lasting insertion over time. Workplace: Italy, USA and Northern Europe (mainly). Home based is not necessary in a particular place, but availability for travel (including medium-long term) to the reference markets (mainly USA) is required. Planned insertion date: immediate or compatible with the notice of the selected candidate. The selection is aimed at both sexes of Art. 1 L. 903/77 Maximum confidentiality and personal hearing with all profiles consistent with what is sought is guaranteed. KNET HUMAN RESOURCES SRL: MINISTERIAL AUTHORIZATION FOR AN INDEFINITE TIME Prot. 39/0003074 / MA004.A003

I am looking for a job as: Receptionist, General Administrative Assistant, Data Entry Agent, Secretary, Translator, Teacher, Personal Assistant, Document Controller, Human Resources Officer, or any other duties. I speak Arabic, French and English very well, I have a good level in German, Spanish and Italian. Along 8 years I fulfill various administrative duties as below: Translation of documents and interpretation of oral communication, from/into Arabic, English, French, Spanish, German and Italian Co-ordinate meetings/workshops/functions Record all incoming and outgoing documentation, facsimiles, email and telephone contacts Handle confidential documents with utmost discretion Acknowledge receipt of correspondence General office administration Manage the appointments of advisors Co-ordinate arrangements pertaining to visitors Assist with travel and accommodation arrangements, when required Availability to travel and provide interpretation support Availability to travel with delegates to conferences/meetings/workshops, to various locations within the region, when required Prepare reports on a regular basis on multiple projects Maintenance of historical and office files Assist advisors in achieving access to government officials at all levels of the Algerian government Presently I am in Algeria, I will need Wrking Permit to be able to relocate. Kind Regards, KHALED CHAABANE

The Asset Management Director will:Assist the dedicated Project Management team and the external consultants (master planner, local architects, town planning lawyers, etc.) for the strategic review of the existing masterplan and the implementation of a revised town planning agreement and remediation plan Manage the relationship with the current land owner during the pre-development phase in order to ensure the feasibility of the envisaged business plan and maximize the expected returns for further lots to be potentially developed Finalize the onboarding of the institutional investor, already scouted for the development of the first lot, through the signing of investment agreements, joint venture agreements, advisory mandates, etc. Manage, in coordination with the dedicated Project Management team, the relationship with the asset management company, monitor its team activity in order to ensure the implementation of the business plan Support the dedicated Project Management team in defining the strategical design of each asset to maximize efficiency, attractivity for prospect tenants and target highest revenues and returns Successfully lease up the assets, coordinating third party brokers for offices, retail and hospitality buildings Keeping the ownership of the business plan with the goal to maximize the returns of the business plan coordinating the disposal process Manage the preparation of Teasers (portfolios presentations) to investors Develop the dedicated team through personal development planning and coaching Advise as in further lots development and roll ups with investors Manage relationship with investors and European Top Management Asset Management DirectorImportant global real estate investment firmIn terms of skills this function requires in-depth knowledge of real estate asset management activities, including legislation and licensing of assets. It also entails a having a strong commercial focus and strong expertise in keeping institutional relationship. Above all, this is a management function requiring ability to manage teams and people, keeping them focused and oriented to work by objectives. Must:Have 10+ years experience in the real estate sector, especially in the asset management field Have a Master Degree in Economics or technical degree Achievement & Drive - tenacity and focus as well as flexibility in executing ideas Self-Starter - ability to organise own workload and identify what needs to be done Communication - strong verbal and written skills both in Italian and English, capable of liaising with multiple levels within an organization Excellent relationship management skills - working with the Executive/ Management Team, internal and external stakeholders and clients Team management - ability to manage matrix team structure and get all relevant people involved in generating ideas and decision-making Prioritisation - able to meet deadlines under multiple competing priorities Working Together - Flexibility - engaging with people and gaining their buy in to the changing plans Judgement - consider a range of complex, interrelated variables that underlie superficial problems Creativity - interpret/evaluate information critically, challenging suggestions and assumptions The client will act as a Development Advisor, for the overall strategic design and the review of current town planning and environmental scheme, and as Principle through co-investment in the lots to be developed. Ottima opportunità di carriera.

VOLKSWAGEN FINANCIAL SERVICES IT Governance Specialist contributes directly to the goals of the IT Governance & Enterprise Architecture team and indirectly to those of the IT Department, managing single IT Risk, Information Security, Access & Identity Management and IT Compliance tasks. With reference to the ITIL methodology, he/she is involved in some of the Design and Continual Service Improvement processes. Role and duty – core business In compliance with the directives issued by the HQ, by the Management and by the company, he/she contributes to the implementation, evolution and monitoring of the following processes: -Access & Identity Management - IT Risk Management - IT Compliance -Information Security Management -He/she will also be responsible for drafting and updating guidelines and operating procedures related to IT Governance topics, and for operationally supporting the IT Dept. during any internal and external audits. Competences -Degree in Computer Engineering, Management Engineering, Information Security, Economics or equivalent -2-4 years of relevant experience in IT Risk, Governance and Compliance area in consultancy companies and/or financial institutions -Demonstrated knowledge of recognized IT audit-related standards, regulations and frameworks (e.g. ISO27001, COBIT, ITIL, OSWAP, NIST, etc.) -Excellent knowledge of IT Governance Processes -Good knowledge of Project Management’s principles (PRINCE II or similar) -Fluency in English -Lead Auditor ISO27001, CISA, CISSP, CRISC or equivalent certifications will be preferred Personal flairs -Excellent organizational and analysis skills. - Decision making skills. - Working within strict deadlines. -Problem solving and problem setting. -Hard working and innovative. -Team working. -Leadership qualities. -Stress management. -Strong communication, presentation, negotiation and interpersonal skills. -Ability to manage junior/external resources Location: Milan

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of SENIOR PRODUCT SPECIALIST. With a clinical background, the Senior Product Specialist is the clinical partner of customer training on his/her related products use and application. He/she architects of the success for assigned the product line (advanced monitoring). He/she is also the information gateway between market, customers, sales force and company’s internal resources being the point of reference for all product related enquiries to enhance the customer satisfaction. Key duties and responsibilities: Market analysis Marketing strategies & activities Tender managementKnowledge/Skills/Experience: Key competences/skills & personal qualities: · Strong clinical preparation and competence. · Complete product knowledge and preparation. · Strong presentation and communication skills (verbal and written) · Competence on development of sales tools based on specific USPs · Marketing dynamics knowledge. · Customer satisfaction oriented. · Team Oriented. · Interpersonal relationship skills. · Open minded and creative. · Outstanding organizational skills. · Positive thinking attitude. Experiences: previous background and work experience in the clinical field (1/2 years). IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Please send your application, using this link: https://careers.getinge.com/job/Milan-Senior-Product-Specialist/684481501/ The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Extensive experience in working with children. I can find a common language with the child. personal qualities: love for children, the ability to quickly establish contact, a balanced character, a broad outlook, a high level of responsibility. Communication skills, competent speech and an excellent sense of humor help me to effectively interact with any audience.

We try to use the services of an experienced receptionist who will carry out the check-in of the guests, the assignment of the rooms and the delivery of the keys. answer questions about hotel facilities. Pass messages to guests and take mail for posting. Duties Greet hotel guests; answer any questions or concerns. Offer an exceptional guest experience. Maintain an orderly reception. Manage computer programs and multiline telephone systems. Maintain guest records and book reservations. Complete basic cashier and accounting responsibilities. Requirements A polite way. A high standard of personal presentation. Excellent verbal and written communication skills. A good telephone manner. Customer service skills, patience and tact. The ability to be calm and well organized, even when working under pressure. Qualified individuals should kindly submit their CV / resume by email.

Completes a broad variety of administrative tasks for the President & CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. • Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office. • Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives. • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response. • Provides a bridge for smooth communication between the President's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. • Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated. • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the President, some of which may have organizational impact. • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company. • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Completes a broad variety of administrative tasks for the President b'&' CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. • Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides b'"'gatekeeperb'"' and b'"'gatewayb'"' role, creating win-win situations for direct access to the CEO's time and office. • Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives. • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response. • Provides a bridge for smooth communication between the President's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. • Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a b'"'barometer,b'"' having a sense for the issues taking place in the environment and keeping the President updated. • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the President, some of which may have organizational impact. • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company. • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven