Safety service consultant

Nexus Milano ricerca per azienda cliente del settore informatico SENIOR CONSULTANT CUSTOMER ENGAGEMENT MICROSOFT DYNAMICS 365. La risorsa inserita si occuperà di gestire progetti nel mondo dei gestionali in autonomia e a svolgere attività di supporto al Go To market insieme alle figure più senior. Il candidato ideale ha una buona conoscenza delle applicazioni della platform Microsoft Dynamics 365 ed in particolare Field Service, Sales, Marketing, Customer Service con conoscenza della Power Platform. Nello specifico si occuperà di: - Generare analisi funzionali di dettaglio; - Raccolta delle macro capability di riferimento e redazione di requisiti tecnici; - Affiancare il cliente nella definizione e nella mappatura dei processi aziendali relativi agli ambiti Sales, Marketing e Service; - Gestione dei progetti in completa autonomia; - Formazione del team. Requisiti richiesti: - Diploma/laurea in Ingegneria Gestionale, Economia o affini; - Esperienza almeno di 3 anni nel settore; - In possesso di certificazioni Microsoft Dynamics 365 Customer Engagement; - Mindset digitale e forte orientamento all'innovazione; - Grande passione per la tecnologia; - Buona padronanza della lingua inglese; - Disponibilità alle trasferte. Contratto e retribuzione da definirsi in base al profilo, con possibilità di formazione personalizzata. Orario: Full Time Luogo di lavoro: Lainate (MI), Bologna (Casalecchio di Reno) e/o Torino con possibilità di lavorare in smart working. La ricerca è rivolta ad ambosessi (ex L. 198/06) e a tutte le nazionalità (ex D.Lgs. 215/03 e D.Lgs. 216/03).

SAP PM Senior Consultant Il candidato ideale ha una seniority di almeno 3/5 anni nel ruolo, ha conseguito la laurea in indirizzo tecnico/scientifico (informatica, ingegneria, fisica, matematica) e deve essere in possesso dei seguenti requisiti: Requisiti fondamentali richiesti: - Conoscenza dei processi in ambito Manutenzione (Manutenzione Straordinaria, Manutenzione Pianificata, Manutenzione Preventiva, Manutenzione Condition-based) - Esperienza operativa diretta, fatta in tutte le fasi progettuali di implementazione delle soluzioni in area SAP PM; - Recente esperienza (almeno 2 anni) su progetti complessi /clienti multi-company/ Team eterogenei o di grandi dimensioni - Conoscenza delle principali metodologie di management applicate ai progetti SAP: ASAP, ACTIVATE, PMP o similari; - Conoscenza base dell'integrazione con altri processi di business (MM, CO); Requisiti tecnici: - Comprovata esperienza su S4/HANA ed Ecc nella configurazione dei processi di Asset Management; - Definizione della struttura anagrafica di manutenzione: Sede Tecnica, Equipment, Bill of Material (BOM), ciclo di manutenzione (Routing), Contatori e Documenti di misura - Definizione della Classificazione e del Catalogo SAP; - Definizione dei documenti di esecuzione: Avviso di manutenzione e Ordine di manutenzione; - Definizione e schedulazione del Piano di manutenzione; - Documentazione di progetto: Verbali di riunione, Configurazione, Analisi tecnico-funzionale, Unit testing, Integration Testing, UAT, Training, Cutover - Conoscenza base di strumenti di Data Migration: LSMW, Batch Input Mgmt, S/4HANA Migration Cockpit. Altri requisiti valorizzanti la candidatura: - Conoscenza delle SAP S/4HANA LoB Apps e Solutions (Asset Operations and Maintenance, Environment Health and Safety, Intelligent Asse t Management, MDG, Geographical Enablement Framework for SAP S/4HANA Asset Management) - Conoscenza di Customer Service (SAP CS); - Esperienza lavorativa all'estero o internazionale in genere; - Buona conoscenza di una seconda lingua, preferibilmente l'inglese; - Certificazione SAP o su corsi specifici in ambito; - ABAP Basic e ABAP Debugging. Competenze trasversali: - Problem solving; - Time management; - Comunicazione; - Team working; - Capacità di adattamento e forte motivazione professionale; - Disponibilità alla trasferta.

Il nostro cliente, importante società Partner Microsoft specializzata nella consulenza e nello sviluppo di progetti IT, ci ha incaricato di ricercare un Dynamics Consultant. La figura ricercata sarà inserita nella struttura dedicata alle soluzioni CRM per le aziende, si dedicherà alla gestione del ciclo di vita del progetto partendo dall'analisi dei requisiti alla fase di design e sviluppo fino alla delivery al cliente. Svolgerà la sua attività in collaborazione con le altre strutture aziendali e riporterà al responsabile del Competence Center. Il lavoro si svolgerà presso la sede principale di Roma, in questo periodo ovviamente in Smart Working. Si richiede: Laurea in discipline scientifiche o informatiche Esperienza pregressa di 3 anni come consulente CRM in società di consulenza o System Integrator Ottima conoscenza dei moduli di Microsoft Dynamics 365 CE (Sales, Customer Service, Field Service) Conoscenza di altre piattaforme CRM (ServiceNow, Salesforce, Oracle, Pegasystems) Competenze sui processi CRM in ambito Telco Molto gradita la Certificazione Microsoft su uno o più moduli Microsoft Dynamics 365 CE Ottima conoscenza inglese tecnico Completano il profilo attitudine al lavoro in team, proattività e creatività e orientamento al risultato. Si offre: Azienda seria, solida in continua espansione Percorso di affiancamento, formazione e crescita professionale Ccnl- RAL da definire in fase di colloquio Sede di lavoro Roma (Smart Working iniziale)

SAP CX Consultant Il candidato ideale ha una seniority di almeno 3/5 anni nel ruolo, ha conseguito la laurea in indirizzo tecnico/scientifico (informatica, ingegneria, fisica, matematica) e deve essere in possesso dei seguenti requisiti: Requisiti richiesti: - Aver maturato significative esperienze per un periodo non inferiore a 2 anni in su una o più soluzioni appartenenti alla SAP Customer Experience Service quali SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, SAP Marketing Cloud - Esperienza diretta in tutte le fasi progettuali di implementazione delle soluzioni in ambito; - Conoscenza base dell'integrazione con altri processi di business; - Conoscenza delle principali metodologie di management applicate ai progetti SAP: ASAP, ACTIVATE, PMP o similari; - Per candidati con esperienza superiore sono richieste significative esperienze precedenti su prodotti di ambito quali Hybris, SAP C4C; SAP CRM - Il candidato ha una approfondita conoscenza dei processi di business legati ad almeno uno degli ambiti citati ed è capace di condurre in autonomia la relativa analisi funzionale nonché di procedere alla implementazione della soluzione. Altri requisiti valorizzanti la candidatura: - Esperienza lavorativa all'estero o internazionale in genere; - Buona conoscenza di una seconda lingua, preferibilmente l'inglese; - Certificazione SAP o su corsi specifici in ambito; Competenze trasversali: - Problem solving; - Time management; - Comunicazione; - Team working; - Capacità di adattamento e forte motivazione professionale; - Disponibilità alla trasferta.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

Responsible for the installation, service and maintenance of GPI machinery in constumer facilities. The incumbent is a key member of the Technical Service team and oartners with our converting and sales teams to meet the needs of the customers. Key Responsibilities: Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessaryParticipates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designsDevelops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issuesAs the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projectsApplies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.Effectively utilizes IT systems (in-house and standard applications)Maintains skill base necessary and consistent with machinery and carton technologyProvides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling proceduresPrepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changesReports on progress of projects / assignments to all internal and external stakeholdersConducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEM's working on common projects This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company. Qualifications and Experience Important Graphic Packaging Holding Company Good career opportunityMain Skills:Higher level of English reading, writing and speaking skills4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageousTechnical training with graduation or education of industrial or mechanical engineeringDemonstrated ability to ready electrical, mechanical engineering PLC and operator interface knowledgeWorking knowledge of continuous improvement methods, i.e. Six Sigma methodologyMust be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.Full clean driving license Key CompetenciesEffective communicator, both orally and written, with internal and external customersSuccessfully identifies root causes and resolves problems and issuesDevelops positive customer relationships through customer-focused mindset, build trustIs a team player, works well with others inside and outside the organizationIs a self-starter, has initiative, can effectively work independently with minimal direct supervisionEffectively manages time, plans, projects and related tasksFlexible approach to ensure timely and professional service to support customer and the internal manufacturing processContinuously meet targets and objectives, accountable for results Important Graphic Packaging Holding Company.Ottima opportunità di carriera.

Egea Consult srl, società di consulenza operante nello sviluppo e ristrutturazione aziendale seleziona una risorsa energica, motivata, orientata al cliente per il ruolo di: Delivery Consultant capace di deliverare progetti di trasformazione digitale, operativa e commerciale e gestire eventuali criticità proponendo soluzioni idonee a garantire il raggiungimento del progetto nel rispetto delle scadenze e del budget. La figura selezionata dovrà: Supportare i clienti nella governance dei progetti con l’obiettivo di ottimizzarne la delivery in termini di risorse e tempistiche  Analizzare e supportare la definizione progettuale dei processi operativi, sia commerciali che tecnologici (improvement, cost controlling…) Raccogliere i dati necessari allo sviluppo e alla standardizzazione delle tecnologie proposte  Valutare e proporre le soluzioni tecniche ed operative più idonee Proporre e implementare i project plan Analizzare e produrre la reportistica delle attività Si richiede: Laurea in informatica, ingegneria, economia o nel settore tecnico scientifico Minimo 3 anni di esperienza in IT delivery e project management (infrastruttura, multicanalità, applicazioni web, sistemi centralizzati) nei settori di Customer Care, Supply Chain o Service Management Solutions Esperienza in analisi di settore e di mercato Disponibilità alle trasferte Conoscenza fluente dell’inglese Forte determinazione Preferibile Esperienza in società di consulenza preferibilmente nel ruolo di delivery  Provenienza dal settore IT, BTO, Digital Certificazioni ITIL e COBIT Competenze: Capacità di raggiungere gli obiettivi Flessibilità Conoscenza avanzata di Office Capacità di lavorare in autonomia Buone doti comunicative verbali e scritte Si offre: Salary pack in linea con le effettive esperienze e conoscenze Possibilità di lavorare in maniera flessibile I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati ad inviare dettagliato CV, congiuntamente all’autorizzazione al trattamento dei dati personali ai sensi D.Lgs. 196/2003 e art.13, Reg EU 679/2016

In partnership with the company's CIO and senior management team, you will responsible to enhance Trendy's technology capacity/solution and service on the company's existing strong retail business and brand equity of Trendy and to ensure the planning, development, implementation and transformation of IT infrastructure, enterprise system, IT best support and deliverable that link with business needs and growth.Support the company IT strategy, provide technological guidance within an organisation, be capable to envision & influence business & technology, change to use technology as enabler for advancing quality, effectiveness, convenience & efficiency.Work closely the Chief Digital Officer to establish the best strategy to approach the digital transformation and the omnichannel strategy of the Group.Cross fertilisation will be a key to set a new vision and a cross functional approach with all the divisions and business units of the company.You will identify opportunities and risks for business, including identification of technology trends, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.You will establish and supervise the software development process, setting short-term and long-term objectives and assessing progress as defined by the selected software development methodology.Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Aligning the IT strategy with the overall business strategy of the organisation, you will manage the day-to-day operations of the information technology department, ensure IT operations, implementation, restructuring, innovation and service link with the needs from the various units of an organisation (such as accounting departments, risk management, HR, design, marketing, digital, retail operation, e-commerce, BUs and so on). Ensure that IT infrastructure and digital assets are working efficiently and effectively as well as technology standards and best practices are maintained across the organisation. You will maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices and share knowledge, mentor, and educate the management, staffs, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges. Collaborate with the appropriate departments to assess and recommend technologies that support company organisational needs. Ensure company technical problems are resolved in a timely and cost-effective manner. Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations. Temporary Omnichannel Project Challenging IT Transformation Program University degree or above in the field of engineering, computer science, information technology.A Master/PHD or MBA degree is preferred.A minimum of 10 years related working experience with at least 5 years in IT/ CIO position or a similar managerial role.Deep knowledge and substantial experience of designing/developing IT systems and planning IT implementation, project management in a leading sizeable Multinational companies.Proven leadership ability. Strategic thinking combined with strong capability in execution. A temporary manager with a specific focus on the business, someone able to convey a vision, with strategy and management skills and diplomatic approach. Monitoring in which way the ICT/Digital is impacting the company, in terms of sales, internal mood and brand awareness. Ability to set and manage priorities judiciously. Self-motivated and directed as well as service orientation mind-set. Superior analytical, evaluative, and problem-solving abilities. Excellent interpersonal skills, with the ability to motivate in a team-oriented, collaborative environment. Excellent written and oral communication skills.Fluency in Italian and English is required. Our client is a leading International retail group. Great career opportunity within multinational environment.

Egea Consult srl, società di consulenza operante nello sviluppo e ristrutturazione aziendale seleziona una risorsa energica, motivata, orientata al cliente per il ruolo di: Delivery Consultant capace di deliverare progetti di trasformazione digitale, operativa e commerciale e gestire eventuali criticità proponendo soluzioni idonee a garantire il raggiungimento del progetto nel rispetto delle scadenze e del budget. La figura selezionata dovrà: Supportare i clienti nella governance dei progetti con l’obiettivo di ottimizzarne la delivery in termini di risorse e tempistiche  Analizzare e supportare la definizione progettuale dei processi operativi, sia commerciali che tecnologici (improvement, cost controlling…) Raccogliere i dati necessari allo sviluppo e alla standardizzazione delle tecnologie proposte  Valutare e proporre le soluzioni tecniche ed operative più idonee Proporre e implementare i project plan Analizzare e produrre la reportistica delle attività Si richiede: Laurea in informatica, ingegneria, economia o nel settore tecnico scientifico Minimo 3 anni di esperienza in IT delivery e project management (infrastruttura, multicanalità, applicazioni web, sistemi centralizzati) nei settori di Customer Care, Supply Chain o Service Management Solutions Esperienza in analisi di settore e di mercato Disponibilità alle trasferte Conoscenza fluente dell’inglese Forte determinazione Preferibile Esperienza in società di consulenza preferibilmente nel ruolo di delivery  Provenienza dal settore IT, BTO, Digital Certificazioni ITIL e COBIT Si offre: Salary pack in linea con le effettive esperienze e conoscenze Possibilità di lavorare in maniera flessibile I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati ad inviare dettagliato CV, congiuntamente all’autorizzazione al trattamento dei dati personali ai sensi D.Lgs. 196/2003 e art.13, Reg EU 679/2016, all’indirizzo direzione@egeaconsult.com

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Il candidato parteciperà attivamente alle fasi di analisi funzionale e business process analysis;Il candidato dovrà redigere la documentazione relativa all'analisi funzionale;Il candidato deve avere padronanza delle funzionalità native di MS Dynamics CRMIl candidato deve essere in grado di gestire la fase di configurazione e parametrizzazione dell'applicativoIl candidato parteciperà al processo di Training agli utenti finaliIl candidato sarà parte attiva nel supportare il cliente post go live. L'attività di supporto è gestita in collaborazione con il reparto Customer Service Partner Microsoft InternazionaleAssunzione a ttempo indeterminato sede: Milano Esperienza nella posizione richiesta di almeno 6 mesi su MS Dynamics CRMBuona conoscenza di MS Dynamics 365 (OnPremise / OnLine)Ottime capacità relazionali e crede nel lavoro in teamBuona conoscenza della lingua inglese scritta e parlata;Disponibilità a trasferteCertificazioni su MS Dynamics CRM (gradite ma non necessarie) Partner internazionale di Microsoft specializzato in soluzioni di Business Intelligence, Analytics e AI. Opera nei seguenti settori: Fashion, Retail, Textile e Manifacturing & Distribution. Sedi: 3 in Italia (Milano, Como, Venezia) 1 in USA (New York) e 1 in India (Delhi). Ottima opportunità di carriera.Salario da 25.000 €/anno a 30.000 €/anno

Lavoro come recruiter presso un'agenzia del lavoro britannica e sono alla ricerca di candidati che sappiano parlare sia l'Italiano che l'Inglese: Role Summary A leading multinational company founded in 2018 and based in Lisbon are looking for individuals passionate about technology (smartphones, laptops and tablets) with excellent problem solving skills. They serve customers across the world through over 58,000 employees based in 30 countries in Europe, Africa, Americas and Asia in more than 60 languages. Working on behalf of one of the Big Five companies in the U.S. information technology industry, you will be required to determine and resolve issues for customers, maintaining a professional manner at all times on the phone, email and webchat. One month training and constant support will be provided throughout your career journey to aid your soft skills and commercial awareness development. Hours: 40 hrs per week (Full-time) Shifts: Monday-Sunday 08:00-20:00 Start dates: July/August No experience required + Relocation package offered What are we looking for in you? - Bilingual in English (B2) and Italian (C2) - Team player and independent - Ability to quickly absorb training on tool functionality - Able to work in multiple tools/web browser windows at one time - Motivated, takes initiative, high energy What’s in it for you? - Salary: 750€ per month x 14 - Fun and friendly multicultural environment - Monthly Language bonus: 142€ x 12 - Monthly Performance bonus: 150€ x 12 - Free Lunch: 6€ voucher - Longevity Bonus (1000€) - Opportunity to progress into Recruitment, Quality or Management If you want the chance of being a part of a rewarding company, submit your CV now to be considered! Even if you are not interested in this specific opportunity, but you possess relevant skills and/or experience, feel free to add me on LinkedIn - I am always up for a chat! Good luck! Matteo Volante Recruitment Consultant at Logical Recruitment Partners

Siamo alla ricerca per importante cliente Multinazionale, dei seguenti profili, in ambito SALESFORCE: Service Manager Service Lead Functional Consultant - Salesforce Functional Consultant - siebel Tech Lead - Salesforce Tech Lead - siebel Teach Lead - Java Senior Support Engineer - Salesforce Medium Support Engineer - Salesforce Junior Support Engineer - Salesforce Senior Support Engineer - siebel Medium Support Engineer - siebel Junior Support Engineer - siebel Senior Support Engineer - Java Medium Support Engineer - Java Junior Support Engineer - Java Tra i requisiti richiesti c'è la dimestichezza con la lingua inglese. Gli interessati possono inviare la propria candidatura con cv in formato word, con rif. MI/SalesForce SEDE Milano. La sede è servita dalla metro.

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking