Seeking english

Descrizione The World’s Leading Provider of English as a second Language is seeking an energetic teacher for Livorno. Wall Street English offers competitive salaries, trainings and career opportunities. Candidates must: • Hold appropriate professional qualification (CELTA or equivalent TEFL certificate). • Have valid EC working papers. • Have native level or be a bilingual speaker of English (as per disposizioni FSE 2014-2020 di cui alla nota Miur 1498 del 09/02/2018 paragr. 6.2.4): • Have completed all schooling (from primary to high school) in an English speaking country and have obtained a degree in a different country, plus at least C1 language certification. • Preferably own a driving license. E-mail CVs to fguidi@wallstreet.it

The World’s Leading Provider of English as a second Language is seeking an energetic teacher for Livorno. Wall Street English offers competitive salaries, trainings and career opportunities. Candidates must: • Hold appropriate professional qualification (CELTA or equivalent TEFL certificate). • Have valid EC working papers. • Have native level or be a bilingual speaker of English (as per disposizioni FSE 2014-2020 di cui alla nota Miur 1498 del 09/02/2018 paragr. 6.2.4): • Have completed all schooling (from primary to high school) in an English speaking country and have obtained a degree in a different country, plus at least C1 language certification. • Preferably own a driving license.

ABOUT WFP The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation. ORGANIZATIONAL CONTEXT The Architecture branch (TECA) is seeking a Business Transformation Officer with a passion and vision for building quality technology solutions to support WFP operations. Reporting to the Chief of IT Architecture Branch of the Technology Division, the Business Transformation Officer will play an important role in transforming business objectives into a cohesive and effective WFP Digital Landscape. They will use their substantial technical knowledge, with a focus on technical solution architecture, to analyse business needs and build the blueprint of a modern digital foundation for WFP. Working with the Architecture Team, Solution Architects and other TEC units, the Business Transformation Officer will also be part of thought leadership activities and provide strategic and tactical advice to WFP business units. KEY ACCOUNTABILITIES (not all-inclusive) - Develop and evolve WFP's digital platform strategy, aligned to and prioritized by business priorities; - Support the development of functional work plans, ensuring compliance with the digital platform strategy; - Continuously improve guidelines, processes and procedures to assist Business Relationship Management, Business Analysis and IT Project Management functions; - Participate in identifying business needs and propose well-researched ideas (by maintaining up-to-date knowledge of technology products) for new or improved systems and solutions that assist in meeting WFP objectives; - As a principal role in the TEC Product Journey, use evidence-based criteria to provide in-depth analysis of IT solutions: make key decisions (example: 'Buy before Build'), identify risks and prepare related documentation to support the design and delivery of digital solutions; - Seek out and establish collaboration mechanisms with all teams and branches of the Technology Division, and subject-matter experts from Business Units, to ensure WFP's digital landscape is effective, efficient, secure and robust; - Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of solutions with changing business requirements and priorities; - Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions; - Propose change and continuous improvements that supports business capabilities and keep WFP's digital landscape in good health by determining when existing solutions should be retired, rebuilt or transitioned to off-the-shelf solutions to ensure delivering value for business priorities; - Manage a team of staff and/or contractors (as applicable), providing coaching, training and guidance to ensure appropriate development and enable high performance. OTHER SPECIFIC JOB REQUIREMENTS - Broad, conceptual understanding of solution architecture trends with demonstrated proficiency of technologies, frameworks, and languages. - Excellent understanding of software and very strong technology knowledge covering Cloud, ERP (e.g. SAP/HANA) and web (e.g. Python/HTML/CSS/JavaScript). - Ability to work on different levels of abstractions; application frameworks, service-oriented architecture (SOA), microservices, cloud solutions, containers, networking & infrastructure, IAM/CIAM etc. - Deep understanding of modern API platform design, security practices, data architectures. - Technically curious with appetite to learn and master emerging technologies. - Communicate the alignment between business objectives, requirements and solution architecture to make it accessible, understandable and usable in support of decision-making by those involved, at various levels, in technological and architectural decision. DESIRED EXPERIENCE - At least five years' experience in designing and implementing platform architecture and cloud-native application development projects; - Experience working in organizations that apply: Agile, DevOps, Continuous Integration & Continuous Deployment (CI/CD), and Human-Centred Design (HCD); - Demonstrated experience in managing technology projects and supervision of team members; - Experience in transforming business trends into target architectures and new solution designs. INTERPERSONAL COMPETENCIES AND ATTRIBUTES - Building consensus, particularly in the face of competing design requirements; - Ability to influence / coach solution architects on modern evolutionary platform architecture principles and practices; - Well organized and detail oriented with strong judgement/decision-making skills; - Ability to effectively coordinate multiple responsibilities simultaneously; - Ability to plan and organize work and communicate effectively; - Ability to handle a large volume of work and to meet strict deadlines; - Ability to deal tactfully with people of different national and cultural backgrounds. STANDARD MINIMUM QUALIFICATIONS Education Advanced University degree in Computer Science, Information Systems, Mathematics or Engineering or other related fields or First University Degree with additional years of related work experience and/or training/courses. Language - Fluency in oral and written English is essential. - Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). TERMS AND CONDITIONS Mobility is the essence of WFP and continues to be a core contractual requirement. These positions are rotational which means that you shall be subject to the regular reassignment process to any other location on a period of 2 to 4 years unless the position is reclassified as non-rotational. The selected candidate will be employed on a fixed-term as well as a rotational contract with a probationary period of one year. Depending on the duty station, the position may be eligible for Rest and Recuperation (R&R) scheme. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. More details on https://icsc.un.org/ ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

The Commonwealth War Graves Commission (CWGC) is an international non-profit organisation seeking to recruit a Works Supervisor to cover the North Area of Italy. The post is responsible for the supervisory, execution and co-ordination of structural work within the geographical region allocated. Primary task is ensuring that cemeteries and memorials are properly maintained to the standards as specified by the Commission as efficiently and economically as possible and supports the Regional Manager, Southern Europe in all aspects when required. About the Role:  Preparation, coordination and completion of all maintenance and project work within the CWGC as directed. To ensure we comply with all aspects of building and conservation law including the sourcing of all necessary authorisations and permits. To help develop our long-term maintenance and conservation strategy.  To provide high-level technical and professional surveying advice for MA, to ensure the continuous development of the Area’s long-term maintenance and conservation strategy. To inspect, survey and assess the condition of our complete estate in order to guide and influence the operational output of the MA Operations Department is delivered to the Commission’s standards and in a cost-effective manner.  Manage the implementation of corporate Health and Safety Policies including the adoption of safe working practices, taking appropriate action to enable supervision and monitoring to manage the areas risks effectively.  Responsible for the operational requirement of our fleet in Italy  Responsible for managing the production, authorisation and monitoring of the monthly accounts in accordance with corporate accounting practices, within agreed delegated regional budget and financial delegated authority per transaction.  Where responsible, supervision of Works staff and contractors to ensure they deliver work as directed. Ensures that the work is carried out safely, to Commission’s standard, to cost and within agreed timescale.  Developing of Conservation Management Plans and/or Management plans for all budget funded projects.  Monitor standards, conduct and provide coaching and assistance when required to motivate staff to give their best. Promotes talent and staff development whilst dealing effectively with poor performance.  Inspect cemeteries, memorials and associated buildings. Prepare Condition survey reports and ensure that the Works standards of the Commission are met  Prepare contract documentation and issue tenders for manager acceptance. Monitor the work of contractors and report progress to the manager. Work with external engineers, architects and surveyors for the design and construction of major or specialist projects  Contribute to our Operations department in terms of policy, strategy and recommend action plans to carry out project’s works, providing professional advice to the management on issues connected with the Works programme and operations.  Recommend action plans and submitting estimates to the Regional Manager, working directly with suppliers  Liaise with Local Authorities to obtain permissions to carry out cycle maintenance in their cemeteries. outside the boundaries of Commission sites, for Highways control and the like, including new building projects  Deal with Horticultural staff, collecting information and providing assistance for small routine maintenance or works carried out by external contractors  Represent the CWGC with local authorities when delegated by the Regional Manager  Compilation and maintenance of management information About you:  Bachelor’s in Building or Master’s degree in Architecture, Conservation Management or Construction Engineering or equivalent qualification/experience and ability to demonstrate thorough experience/background in operational planning, technical projects and architecture/engineering.  Technical knowledge and experience from the construction sector. Knowledge/ experience in conservation is an advantage.  At least five years’ work experience in team management in a works environment  Knowledge of Italian legislation around building planning permission  Knowledge of surveying best practices  Knowledge of natural stone is an asset  Excellent communication skills and leadership qualities  Good command of written and spoken English language, in addition to high level of literacy in Italian  Knowledge of Health and Safety best practices  Project Management skills and ability to accurately interpret construction drawings  IT literate with excellent knowledge of Microsoft Office applications and AutoCAD  Staff Management skills including reliability and confidentiality  Ability to prepare technical reports and inspection reports of structures and properties, as well as preparation of detailed specifications for small projects  Driving license Hours of Work: Full-time (35 hours per week Monday to Friday) Salary: Salary – Circa €33.353,28 gross per annum, dependent upon skills and experience, plus a 13th and 14th monthly salary Travel: Frequent travel within Italy and ad-hoc travel within the Mediterranean Area Other Benefits: Lunch Vouchers, Supplementary Pension Fund, Supplementary Healthcare Fund How to Apply: Please visit our website www.cwgc.org/about-us/careers and select the Works Supervisor, North Italy position and see the instructions on how to apply. You will then need to click and compete the application form. Kindly send the completed application form, together with your C.V and covering letter in English to ma.careers@cwgc.org. Closing Date: 3rd July 2020.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy, innovative company Research and Selection of Personnel for advanced methodology and technology infrastructure, is seeking: Performance & Reward Manager - Italy and Balkans Our client, is a global leader in the elevator and escalator sector, classified as one of the most innovative companies in the world, has commissioned us to search for a Performance & Reward Manager, Italy and Balkans. Skills required: - Minimum 5 years experience in the job, in the management of bonuses / wages and benefits, preferably coming from a structured multinational; - Experience in driving compensation, benefits, recognition and performance management, policies and processes across an organization; - Fluent knowledge of the English language; - Possess good leadership skills and ability to involve and collaborate with the various stakeholders; - In possession of excellent analytical skills, capable of having a strategic vision with a practical approach Languages: Native Italian speaker and fluent in English. Place of work: Pero (Mi) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Paper-smart.com looks for in Italy We at Paper Smart strive to become a worldwide leader in the field of eco-friendly technologies with the singular mission to turn the world into a better place now and for posterity. We are a startup with a team of skillful experts when it comes to developing, and implementing state-of-the-art technological solutions that help companies and organizations from diverse sectors, industries and geographies take necessary steps to become paperless businesses. Remote Office Errand Runner Seeking reliable part-time Remote Office Errand Runner in Italy to join our team. Job Description -Our ideal candidate will be punctual, energetic, task oriented, trustworthy, and show initiative -Must be able to multitask and communicate effectively -Assist as needed with projects, administrative work, pick-up and drop-off -Assist with other duties and projects as assigned Requirements -Proficiency in English -Flexibility and adaptability -Show tact and diplomacy at all times -Safe driving habits a must -Valid driving license -Willingness to consent to a driving record check -Thorough knowledge of the local area a big plus, but not mandatory It is talent that matters to us, and we encourage applications from candidates irrespective of their gender. Compensation varies per job, and is dependent upon experience If you feel that you are the right person for this role, we encourage you to apply, and send your resume in English and photocopy of your ID to the email address. Inserzionista: Eva Otto, Hr Manager

Hi, I am a 22 year old American female living in Rome seeking part-time work such as date night/ weekend work. I am located in Piazza Fiume area. I am open to walking/caring for animals, babysitting children ages birth-13 years of age. I am able to walk animals during lunchtime hours during the school days. I have had 10 years of babysitting experience and 4 years of child-care experience (working at a daycare in America). I am an animal-lover and enjoy all kinds of animals. I only speak English but am willing to work with Italian speaking families.

Ricercamy.com,the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: JUNIOR PROJECT ENGINEER Our client is a multinational company in the automotive sector and ask us to search a JUNIOR PROJECT ENGINEER. Job description: ▪ Set up of project plan and independent planning, coordinating and completion of projects; ▪ Guiding the project team (Kick-off & regular team meetings) and ensure that each member completes the assigned tasks according to project plan; ▪ First point of contact to customer. Ensure customer satisfaction with open and proactive communication; ▪ Financial control of project. Ensure project is finalized with at least the precalculated margin; ▪ Management of changes in scope of delivery. Relate commercial changes to sales department; ▪ Responsible for regular project reporting. Skills: ▪ Completed education in business administration, business engineer, industrial engineer etc.; ▪ Further training in project management e.g. IPMA Level D or comparable; ▪ First experience in operational project management and project business (plant construction) and series business (automotive); ▪ Very good analytical skills and a cross-linked mindset; ▪ Effective und independent way of working; ▪ Hands-on-mentality and organizationally versed with a process-oriented mindset; ▪ Communicative, reliable, persistent and structured; ▪ Willingness to global travelling up to 25%; ▪ Languages: Business fluent in English, German is a plus Place of work: Provincia di Como “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com,the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: KEY ACCOUNT SALES MANAGER ATM/BANKING Our client is a multinational company in the automation sector and ask us to search a KEY ACCOUNT SALES MANAGER ATM/BANKING. Job description: ▪ Experience in Key Account Management and Business/Market Development. Ideally some background in Product Management and Marketing for technical products; ▪ Several years in the Italian banking industry with a network to some of the major Italian banks, ideally in the ATM Business. ▪ Sales & Relationship Management to Key Prospects/Customers in the Italian banking industry (Key Account Management). ▪ Develop and establish KEBA as a solution provider at this Prospects/Customers ▪ Enhance and execute the Go-To-Market Strategy and the Business Plan together with the Italian and Austrian Team ▪ Managing the Business relationship to Key Partners in Italy (IT-Centers, SW and local HW Development Companies, …) Skills: ▪ Very good communicative and social skills. ▪ Analytic and strategic thinking / (ideally technical background) ▪ Willingness to travel ▪ English – business fluent Place of work:Milan “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

On behalf of our client we are seeking the services of an experienced Java Technical Leader who will lead the development and deployment of a set of our application related to a portfolio of our products. As Java Technical Leader, you will take the lead of a development team which is in charge of developing, testing and deploying a set of application related to a portfolio of our products. The team is composed of 16 developers working on 3 Agile Scrum streams. You will participate with the Product Owner and the Scrum Master to the development roadmap of these application and will lead the team in an Agile mindset to execute this roadmap. you will be responsible for: Provide support (non-functional requirements, architecture, capacity) to Product Owner to elaborate product roadmap Lead the Development team regarding architectural and technical choices Align the technical dependencies of the 3 Scrum streams Owns the Technical and technological stack for its product Programming languages, frameworks, data storages, libraries, monitoring solutions…) Software development and deployment automation (CI/CD frameworks – Git, Jenkins, Ansible…) Technical documentation Owns the Software development methodology Align effort with velocity Drive the definition and estimation of the tasks Drive the scope of an iteration (allow for CRs, manage Bugs, manage impediment…) Challenge and improve the operation of the team, improving their performance and capabilities. Be the Application Owner of applications developed by his team Ensure cost effective and qualitative Architecture and solution Ensure maintenance with his team of its application Manage Capacity of his development teams People management Your skills: You have a proven experience of at least 5 years as a SW Technical Leader. This experience covers a.o. following technical skills: 5+ years experience of software development and support of complex J2EE applications Experience in managing a SW development team (international experience is a plus) Previous practical experience with JIRA, Git, Jenkins, SonarQube, Nexus/Artifactory Previous practical experience with Ansible, Docker, Linux, Spring Boot, ReactJS is an advantage Proven experience in an Agile Scrum framework Good knowledge of Agile (SCRUM) processes and methodology Strong analytical and communicative skills Strong people management skills Experience in working with distributed teams. Your Profile: Good problem solving skills and analytical mind-set You’re fast and eager learner English (very good in reading, writing, speaking) is a must Computer Sciences, IT, or comparable. Length: 3-6 months + possible extensions. Location: Home working whilst offices is closed due to the pandemic then onsite in Brussels and will require frequent travel to Ukraine. Best regards, D&T S.r.l.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The position is located in the Office of the Ombudsman and Mediation Services (HQ, Rome, Italy) and reports to the Senior Ombuds Officer and Mediator. Frequent travel to WFP Country and Field Offices is required. JOB PURPOSE This role will provide informal conflict resolution services to all employees, and assist in identifying systemic issues, trends and patterns, and facilitate change at the systemic level (policies, procedures, practices, structures, culture or attitude). KEY ACCOUNTABILITIES (not all-inclusive) - Provide a comprehensive range of ombudsman services to WFP employees while safeguarding and maintaining the principles of the International Ombudsman Association: confidentiality, neutrality, impartiality, informality, and independence. - Explore with employees and managers in confidential one-on-one meetings their options for addressing their workplace concerns - Provide coaching to address their issues autonomously, and guide them to adequate sources of information - When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention. - Act as office case manager ensuring accurate and timely logging of all incoming cases, assign cases to Ombuds Officers and liaise with them on background and context; organize quarterly case reviews and visitor surveys. - Conduct regular official visits to WFP regional, country, and sub-offices to provide in-person conflict resolution services to employees, as well as outreach and training. - Work collaboratively with relevant actors in various offices to achieve informal resolution to work related problems raised by the parties. - Follow up with the parties to receive feedback and where needed or requested, to advise on further services or steps. - Contribute to collecting and interpreting data, and to the writing of the OBD annual report. - Contribute to the identification of both systemic issues encountered during informal conflict resolution, and recommendations for addressing them. - Identify lessons learned for feedback into the system through other avenues than the annual report. - Participate, as required, in corporate initiatives under WFP's cultural change process and the Comprehensive Action Plan (CAP); pro-actively contribute to the desired workplace changes; provide relevant input into related corporate policy initiatives and reviews. - Actively work towards the strengthening of the organization's system of internal justice. - Deliver outreach and learning activities on informal resolution and conflict management to support all employees to efficiently utilize services of the office of the Ombudsman and Mediation Services, and to acquire individual capacity to effectively deal with (potential) conflict. - Keep abreast of developments in the field of conflict resolution and within the Organization. - Contribute to developing state-of-the-art and client-oriented Ombudsman, Mediation and Alternative Dispute Resolution practices within OBD. - Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework such as but not limited to racial equity, gender equality and disability inclusion. - Perform any other duties or special projects to support OBD in carrying out its functions, as assigned, including research in the field of conflict resolution and contributions to reports. STANDARD MINIMUM QUALIFICATIONS Education: Advanced University degree in social sciences, administration, human resources or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management. Experience: 8 years of relevant progressively responsible experience of which ideally, two years of relevant UN experience and 6 years in the field of international development, civil affairs, ethics, ombudsman, Staff Relations Management, Training or Coaching. Knowledge & Skills: - Conflict Resolution: Demonstrates in-depth knowledge of alternate dispute resolution mechanism, e.g. mediation, reconciliation, restorative practices. Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems. Demonstrates ability to creatively respond to problems and to mobilise, empower or enable other actors to respond where necessary. Able to assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution. - Analysis: Able to analyse a wide range of factors affecting conflict dynamics and to identify systemic issues (with regard to policies, procedures, practices, structure, culture or attitude) and to formulate clear recommendations for addressing those issues in order to facilitate change at the systemic level. - Communication: Able to create a safe setting in which visitors feel comfortable in being able to bring forward issues or concerns by demonstrating advanced listening skills and the ability to establish rapport and gain trust and respect; speaks and writes clearly and effectively tailors language, tone, style, and format to match the audience. - Outreach and Stakeholder Management: Understand the importance of outreach and is able to deliver oral presentation to various audiences; able to diplomatically handle sensitive information and cultivate productive relationships with target audience and stakeholders. Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP's working language, Portuguese. TERMS AND CONDITIONS Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________