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Elenco delle migliori vendite services service system
SERVICE PACK ALL-INCLUSIVE SELF-ASSESSMENT - MORE THAN 700 SUCCESS CRITERIA, INSTANT VISUAL INSIGHTS, COMPREHENSIVE SPREADSHEET DASHBOARD, AUTO-PRIORITIZED FOR QUICK RESULTS
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SERVICE PACK 2 ALL-INCLUSIVE SELF-ASSESSMENT - MORE THAN 650 SUCCESS CRITERIA, INSTANT VISUAL INSIGHTS, COMPREHENSIVE SPREADSHEET DASHBOARD, AUTO-PRIORITIZED FOR QUICK RESULTS
- Service Pack 2 Self-Assessment ensures you don't miss anything: More than 650 critical Service Pack 2 success criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for one or multiple participants
- Shows you instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Pack 2 Self-Assessment. Versatile; no requirement to apply all the criteria to get results
- Dynamically auto-prioritized projects-ready RACI Matrix shows you exactly what to do next
- This CD-ROM shipped product Ensures Private, Offline Secure Data Protection of your Sensitive Self-Assessment results
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Italia
Per strutturata e innovativa Azienda Cliente Area TECHNOLOGY/SECURITY SERVICES stiamo ricercando un/a: SYSTEM & NETWORK ADMINISTRATOR - AREA TECHNOLOGY/SECURITY SERVICES TITOLO DI STUDIO Diploma/Laurea estrazione Tecnico-informatica o equivalente SKILLS & ACTIVITIES - Esperienza strutturata di 4/5 anni nel ruolo e in attività di installazione, gestione e manutenzione a 360' dei sistemi informatici fisici e virtuali, infrastrutture e data center - Ottima conoscenza in Area Networking (Firewall, router, proxy, DNS, DHCP) - Esperienza nella gestione e sviluppo di portali, piattaforme - Costituisce requisito gradito la conoscenza dei principali linguaggi di programmazione tra i quali HTML, CSS, Javascript, PHP, MySQL, Oracle - Esperienza strutturata nella gestione di clienti e fornitori - Capacità di gestione del budget ICT in termini di scelta dei partner e delle forniture tecnologiche - Capacità di lavorare per obiettivi, problem solving - Attitudine alla comunicazione e al lavoro in team Orario di Lavoro: Full time Inserimento: Immediato e nel rispetto del preavviso del Professionista Inquadramento e retribuzione indicativi: CTR T.Indeterminato full-time, retribuzione in linea con le capacità e con le esperienze effettivamente maturate. Sede di Lavoro: VARESE/MILANO Per partecipare alla selezione è possibile inviare cv aggiornato, citando il RIF: NWMI2021/QUOJOBIS a: alessandro.caruso@quojobis.it Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03
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Milano (Lombardia)
VmWay Srl, società che offre servizi strutturati nell’ambito ICT, ricerca System Engineer Windows e Citrix per un progetto in ambito Banking presso un cliente a Milano. La risorsa avrà il compito di supportare a 360 ° i servizi Corporate e l'ambiente EUC su diverse tecnologie, partecipare a progetti internazionali e dare supporto nelle scelte tecnologiche. Competenze richieste: • MS Windows Server 2008 > 2019, MS Windows client 7 > 10 • Active Directory, GPO, DNS, DHCP, File Sharing • Citrix Xenapp/XenDesktop 6 > 7.x, Provisioning Services, Netscaler • Basic Office 365 Knowledge • Livello intermedio (B2) di conoscenza della lingua inglese, scritto e parlato Nice to have: • VMware vSphere 6.x • Ivanti User Environment manager • Microsoft App-V È richiesta disponibilità a svolgere reperibilità 1 settimana al mese e a coprire turni di 8 ore su fascia oraria 8-20. Sono richieste buone doti comunicative e buone capacità di problem solving. Sede di lavoro: l'attività verrà svolta interamente da remoto Orario di lavoro: full time lunedì – venerdì, su turni di 8 ore su fascia oraria 8-20 Inviare il proprio CV in formato word ed Europeo. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
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Italia (Tutte le città)
AC&D Technologies è alla ricerca di un System Engineer che abbia maturato almeno cinque anni di esperienza nel ruolo, con forte background in alcune delle seguenti competenze: • Sistemi Operativi: Windows, Linux; • Microsoft 365 oppure Azure, ADFS; • Conoscenza di base apparati di rete: routing switching; • Veeam Backup e Replication; • VMWARE; • Conoscenza di sistemi Firewall e Sicurezza Perimetrale con preferenze: Check Point e Fortinet; • Comprovata esperienza su Microsoft 365, Active Directory Federation Services. Sede: Roma Gli interessati, in possesso delle caratteristiche richieste, possono inviare il proprio cv in word e in formato europeo specificando nell’oggetto “SE”, inserendo la propria situazione economica e contrattuale.
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Roma (Lazio)
VMWARE, Azure AC&D Technologies è alla ricerca di un System Engineer che abbia maturato almeno cinque anni di esperienza nel ruolo, con forte background in alcune delle seguenti competenze: • Sistemi Operativi: Windows, Linux; • Microsoft 365 oppure Azure, ADFS; • Conoscenza di base apparati di rete: routing switching; • Veeam Backup e Replication; • VMWARE; • Conoscenza di sistemi Firewall e Sicurezza Perimetrale con preferenze: Check Point e Fortinet; • Comprovata esperienza su Microsoft 365, Active Directory Federation Services. Sede: Roma Gli interessati, in possesso delle caratteristiche richieste, possono inviare il proprio cv in word e in formato europeo all’indirizzo: ****@****.** (utilizza il modulo di contatto per inviare email) nell’oggetto “SE”, inserendo la propria situazione economica e contrattuale. Inserzionista: Ac&d Technologies
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Civitanova Marche (Marche)
..Modelleria per fondi di calzature effettuiamo service di stampa 3d c.terzi . abbiamo l'ultimo modello della stampante "project 360" della 3d system , stampa stendendo strati di gesso da 0,1 mm . questa stampante è molto veloce rispetto alle altre e ha un elevato grado di finiture . abbiamo anche lo scanner 3d in grado con una scansione di riportare tutte le geometrie dell'oggetto per metterlo in stampa. ha bisogno di un prototipo ? non vuoi spendere un'esagerazione per fare lo stampo ? questa è la soluzione : stampalo 3d . sei un progettista cad cam e vuoi toccare con mano il tuo progetto ? mandaci il file , preferibilmente in formato stl e noi te lo metteremo in stampa a costi decisamente inferiori al mercato .... siamo una ditta giovane e ci occupiamo di modelli per suole , la stampante la utilizziamo relativamente poco per il nostro lavoro e l'idea di fare service è un riempimento anche perche queste macchine devono lavorare ... mandaci il tuo file e ti faremo il preventivo oltre alla stampa 3d abbiamo anche 2 centri di fresatura cnc 5 assi modelleriatrend@gmail.com 0733801104 via sandro pertini 78 civitanova marche MC 3206398173
10 €
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Italia (Tutte le città)
Leading the development and implementation of global and local category strategies in Facilities and other services by addressing the relevant categories' total spend and supplier base and considering all potential levers to reduce cost and drive improved performance including demand and specification management. Continuously reviewing the relevant supply market to understand best industry practice and ensure that Group is best positioned to maximise its business opportunities and minimise its business risk. Leading the identification and delivery of cost savings opportunities, prioritising and maintaining a pipeline of procurement initiatives within that category by working with key Group stakeholders and leveraging on best practices across different geographies. Leading global negotiations and supporting/supervising other negotiations managed by the local teams by providing category knowledge and where required setting negotiation targets and co-ordinating/representing Group input into local negotiations. By working with Group Legal teams ensuring that awarded agreements are correctly formalised with suppliers and that the contract is accurately registered in the relevant contract management system. Fully utilising Group's eProcurement tools and capability (e-RFPs, e-auctions, workflow management and reporting). When called upon running complex and high-value competitive sourcing competitions in end to end compliance with Group's procurement policy and processes. Leading and managing the appropriate commercial interface with a range of major global and local suppliers in Facilties and other services including tier 1 & 2 suppliers in accordance with Group's supplier management approach. Adopting a holistic commercial approach encompassing the entire spend/activity profile with the supplier including the leveraging of commitment controls to ensure compliance with contract and compliance with the supplier as a preferred source. Identifying the commercial benefit (e.g. cost reductions & process improvements) opportunities arising from those supplier relationships. Projectising those opportunities and leading the resulting commercial supplier interaction at group level. Leading innovative service provider - HQ Milano OvestGlobal Category Manager Services scope EMEAAt least 5 years' experience developing category strategies in Facilities and Consultancy related services, running substantive sourcing events and managing the commercial elements arising from contract implementation, amendments, extensions with a nominated range of suppliers. Experience working in multinational environments and matrix organizations. Experience of using management information from ERP and Purchasing systems Strong negotiating skills and a deep knowledge of the key contractual elements affecting the commercial relationships with third parties. Excellent interpersonal skills and an ability to work with and influence suppliers and internal stakeholders at the highest level Experience in project management and ability to implement and lead cross-functional and/or virtual teams Strong analytical and communication skills Creativity, innovation, problem solving and ability to challenge conventional thinking A willingness and ability to work with the minimum of supervision Educated to degree/post graduate level CIPS (Chartered Institute of Purchasing & Supply) or similar qualification will be valued Fluent in English. Additionally Spanish, French or Italian with be valued Leading innovative service provider - HQ Milano OvestGreat opportunity in a corporate and new role for the Group
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Italia (Tutte le città)
Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning
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Roma (Lazio)
Ti Traduco provides professional sworn translation and authentication services, collaborating with translators of all world languages. There are countless linguistic combinations and the choice of specialised translators allows the agency to optimise delivery times and provide the best solution for any kind of project. There is a strict translators’ selection which complies with the procedures of our Quality System and the various areas of expertise. Our staff of mother-tongue translators and interpreters is characterised by precision and promptness.
1 €
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Italia (Tutte le città)
Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE INTERNSHIP An internship at Getinge will allow you to develop personally and professionally while having the opportunity to focus on what you are most passionate about. Thinking about the customers, you can make a difference every day. Service/ Customer Service Internship Key purpose of the role: The resource will be included in the Customer Service/ Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results. The intern will be supporting and trained on: The activities aimed at the management of all orders received in compliance with the service levels provided. The receiving orders and entering data on the system management (SAP), in compliance with the established times Management of Inbound and Outbound calls; telephone assistance to Customers; The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation Skills and competencies requested: Recently graduated with a Bachelor’s or Master’s degree Excellent interpersonal and communications skills Self-starter with entrepreneurial mind-set Fluent spoken and written Italian and English Good command in Office Precision, Availability, Team working IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Start: in July The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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Roma (Lazio)
TTi Traduco provides professional sworn translation and authentication services, collaborating with translators of all world languages. There are countless linguistic combinations and the choice of specialised translators allows the agency to optimise delivery times and provide the best solution for any kind of project. There is a strict translators’ selection which complies with the procedures of our Quality System and the various areas of expertise. Our staff of mother-tongue translators and interpreters is characterised by precision and promptness.
1 €
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Monza (Lombardia)
Mansione Randstad HR Solutions, per azienda multinazionale del settore farmaceutico con sede a Monza, sta ricercando un: Calibration and Lab System Technician La risorsa sarà inserita all’interno del team Pharmaceutical Development Services, in supporto al supervisore del laboratorio di sviluppo analitico per diverse attività in conformità e nel rispetto delle normative vigenti e degli standard di qualità aziendali. Responsabilità Attività previste dal ruolo: • Organizzare il proprio ruolo attraverso la corretta pianificazione delle attività quotidiane, nel rispetto delle priorità definite dal Responsabile e degli standard di qualità aziendali. • Contribuire alla corretta gestione e taratura degli strumenti di laboratorio, nel rispetto delle metodologie definite e delle normative GMP vigenti. • Contribuire alla corretta gestione del software analitico, nel rispetto delle procedure delle logiche di sicurezza aziendali. • Garantire la corretta gestione della documentazione relativa, dal ricevimento, al controllo, archiviazione e tracciabilità, sia interna che esterna, secondo le procedure vigenti, gli standard di qualità aziendali. • Contribuire alla formazione tecnica ottimale del personale di laboratorio durante la fase di inserimento. • Contribuire all'aggiornamento delle procedure relative all'area di competenza, attraverso la loro redazione e revisione secondo le esigenze, nel rispetto delle normative vigenti, leggi e standard GMP • Gestire il contratto di assistenza esterna per la strumentazione del laboratorio di Controllo Qualità e supervisionare l'attività dei tecnici esterni. • Contribuire alla valutazione di fattibilità per nuovi progetti, per attività legate alla strumentazione di laboratorio. • Contribuire alla valutazione della necessità di acquistare e/o sostituire apparecchiature di laboratorio obsolete. • Operare in modo da garantire, sotto la supervisione dei superiori, il corretto controllo dell'amministrazione dei sistemi informativi di laboratorio. • Fornisce supervisione per mantenere l'accesso ai sistemi informativi di laboratorio Competenze Si richiede: • Laurea in Chimica, CTF o affini • Conoscenza approfondita delle tecniche analitiche più comuni e della strumentazione richiesta • Conoscenza delle procedure aziendali e delle GMP • Conoscenza dei concetti e dei programmi informatici di laboratorio • Conoscenza dei sistemi di gestione e valutazione dei dati
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Milano (Lombardia)
Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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Milano (Lombardia)
Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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Milano (Lombardia)
Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”
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Italia (Tutte le città)
The Channel Manager wins, maintains, and expands relationships with channel partners. The Channel Manager is responsible for achieving channel sales, profitability, and partner recruitment objectives. * Responsible for quality, safety and reliability of Data Center offering through the indirect channel * Bid and tender management, providing technical point to point answers, commercial terms and conditions, preparing all the support documentation * Business development and offers definition together with partners * Solution development together with partners * Data base maintenance & CRM reporting * Continuous training to partners and budget management with partners * Sales proposal definition and Sales channel management of the Italian Indirect market * Sales plan definition and management towards the most effective commercial strategy in the indirect channel with System Integrators and Agents * Contribution to clients through Sales delivery up to date methods and deep knowledge of Data Center Industry * Proactively recruits new qualifying partners. * Establishes productive, professional relationships with key personnel in assigned partner accounts. * Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts. * Proactively leads a joint partner planning process that develops mutual performance objectives, * Proactively assesses, clarifies, and validates partner needs on an ongoing basis. * Sells through partner organizations to end users in coordination with partner sales resources. * Leads solution development efforts that best address end-user needs, Sales Channel Manager - DatacenterInternational Dartacenter * Professional background developed in Technology Vendors, Colocation Services and System Integrators * Educational background in technical sciences, information technology * Fluent English * Strong Sales culture into the indirect channel market * Solid planning skills combined with structured approach to manage an indirect network * Previous experience (at least 5 years) in the management of indirect channelsInternational DatacenterOttima opportunità di carriera.Salario da 50.000 /anno a 70.000 /anno
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Italia
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The position is located in the Office of the Ombudsman and Mediation Services (HQ, Rome, Italy) and reports to the Senior Ombuds Officer and Mediator. Frequent travel to WFP Country and Field Offices is required. JOB PURPOSE This role will provide informal conflict resolution services to all employees, and assist in identifying systemic issues, trends and patterns, and facilitate change at the systemic level (policies, procedures, practices, structures, culture or attitude). KEY ACCOUNTABILITIES (not all-inclusive) - Provide a comprehensive range of ombudsman services to WFP employees while safeguarding and maintaining the principles of the International Ombudsman Association: confidentiality, neutrality, impartiality, informality, and independence. - Explore with employees and managers in confidential one-on-one meetings their options for addressing their workplace concerns - Provide coaching to address their issues autonomously, and guide them to adequate sources of information - When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention. - Act as office case manager ensuring accurate and timely logging of all incoming cases, assign cases to Ombuds Officers and liaise with them on background and context; organize quarterly case reviews and visitor surveys. - Conduct regular official visits to WFP regional, country, and sub-offices to provide in-person conflict resolution services to employees, as well as outreach and training. - Work collaboratively with relevant actors in various offices to achieve informal resolution to work related problems raised by the parties. - Follow up with the parties to receive feedback and where needed or requested, to advise on further services or steps. - Contribute to collecting and interpreting data, and to the writing of the OBD annual report. - Contribute to the identification of both systemic issues encountered during informal conflict resolution, and recommendations for addressing them. - Identify lessons learned for feedback into the system through other avenues than the annual report. - Participate, as required, in corporate initiatives under WFP's cultural change process and the Comprehensive Action Plan (CAP); pro-actively contribute to the desired workplace changes; provide relevant input into related corporate policy initiatives and reviews. - Actively work towards the strengthening of the organization's system of internal justice. - Deliver outreach and learning activities on informal resolution and conflict management to support all employees to efficiently utilize services of the office of the Ombudsman and Mediation Services, and to acquire individual capacity to effectively deal with (potential) conflict. - Keep abreast of developments in the field of conflict resolution and within the Organization. - Contribute to developing state-of-the-art and client-oriented Ombudsman, Mediation and Alternative Dispute Resolution practices within OBD. - Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework such as but not limited to racial equity, gender equality and disability inclusion. - Perform any other duties or special projects to support OBD in carrying out its functions, as assigned, including research in the field of conflict resolution and contributions to reports. STANDARD MINIMUM QUALIFICATIONS Education: Advanced University degree in social sciences, administration, human resources or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management. Experience: 8 years of relevant progressively responsible experience of which ideally, two years of relevant UN experience and 6 years in the field of international development, civil affairs, ethics, ombudsman, Staff Relations Management, Training or Coaching. Knowledge & Skills: - Conflict Resolution: Demonstrates in-depth knowledge of alternate dispute resolution mechanism, e.g. mediation, reconciliation, restorative practices. Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems. Demonstrates ability to creatively respond to problems and to mobilise, empower or enable other actors to respond where necessary. Able to assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution. - Analysis: Able to analyse a wide range of factors affecting conflict dynamics and to identify systemic issues (with regard to policies, procedures, practices, structure, culture or attitude) and to formulate clear recommendations for addressing those issues in order to facilitate change at the systemic level. - Communication: Able to create a safe setting in which visitors feel comfortable in being able to bring forward issues or concerns by demonstrating advanced listening skills and the ability to establish rapport and gain trust and respect; speaks and writes clearly and effectively tailors language, tone, style, and format to match the audience. - Outreach and Stakeholder Management: Understand the importance of outreach and is able to deliver oral presentation to various audiences; able to diplomatically handle sensitive information and cultivate productive relationships with target audience and stakeholders. Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP's working language, Portuguese. TERMS AND CONDITIONS Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________
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