Technical support voce

La risorsa sarà inserita nellunità operativa Service Activation – Customer Operations PMI & Reseller – e si occuperà di coordinare il team di Supporto Tecnico incaricato di gestire il collaudo, la configurazione ed il rilascio tecnico dei servizi per la clientela PMI & Reseller ATTIVITÀ - Gestire attraverso il coordinamento di risorse interne ed in outsourcing il collaudo dei servizi (Internet, VOIP, MPLS, Cloud e VAS) contrattualizzati con i clienti finali - Conduzione e gestione in collaborazione con la struttura di project management dei progetti di attivazione / dismissione in ambito connettività IP, fonia, MPLS, Cloud e nuovi servizi a valore aggiunti - Garantire la realizzazione dei servizi contrattuali in coerenza con le specifiche tecniche, rispettando i costi previsti nel CE ed i tempi di delivery contrattuali - Supportare la struttura di project management e di Prevendita nella progettazione esecutiva di servizi ad elevata complessità tecnica - Ingaggiare le strutture di Ingegneria per la redazione, se necessario degli opportuni progetti esecutivi. - Coordinare il proprio team di lavoro costituito dalle risorse tecniche interne e dalle risorse dei fornitori esterni - Coordinare il System Integrator per la pianificazione degli interventi in campo - Monitorare la qualità dei servizi rilasciati nella direzione dellottimizzazione della Customer Experience sul processo di attivazione - Gestire la pianificazione mensile delle attività in Outsourcing, controllare la qualità del servizio erogato ed il rispetto dei KPI contrattuali - Laurea preferibilmente ad indirizzo scientifico o diploma tecnico - Attitudine al team working ed al problem solving - Capacità organizzative e comunicative elaborate (sia scritte che orali) - Team Buiding & leaderhip, forte orientamento allempowerment - Ottima conoscenza delle architetture di rete L2 / L3 MPLS e Voip - Ottima conoscenza degli strumenti Office Word, Excel, Powerpoint, Visio, Project o equivalenti - Esperienza di almeno 3 anni in posizioni analoghe - Buona conoscenza della lingua inglese scritta e parlata - Preferibile certificazione CCNA/CCNP CARATTERISTICHE PERSONALI - Autonomia, Iniziativa e capacità di gestire interlocutori eterogenei e clienti - Spiccate capacità di conduzione di progetti e dinamicità nel lavoro - Propensione spinta al lavoro in team ed al rapporto con il cliente COSA OFFRIAMO Retribuzione e tipologia contrattuale in base al livello di esperienza del candidato Ambiente giovane, dinamico e composto da un team di professionisti Sviluppo e crescita professionale in un contesto altamente stimolante Verranno valutate candidature anche per le sedi di Roma, Firenze, Verona e Torino.

A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your role: Don’t miss this opportunity to join a leader in the LifeScience business, benefit from our training program and broad career possibilities. Technical support represents a key feature of the Merck offering to our customers. As a Technical Service Scientist in Life Science within our multidisciplinary Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our products. You will support our customers and sales on technical inquiries, protocol optimization and complaints on our product range for research and industry labs. As a contribution to our growing business you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. Who you are: - Master's Degree Chemistry or Biology with a proven laboratory experience or PhD - Fluent in Italian and Spanish plus a good level of English are mandatory. - Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. - Enthusiastic to build-up expertise in new technologies. - Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. - Enjoys working with other people within an international Team and in a dynamic environment What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! https://www.merckgroup.com/en/careers/jobs/204044.html

Responsible for the installation, service and maintenance of GPI machinery in constumer facilities. The incumbent is a key member of the Technical Service team and oartners with our converting and sales teams to meet the needs of the customers. Key Responsibilities: Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessaryParticipates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designsDevelops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issuesAs the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projectsApplies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.Effectively utilizes IT systems (in-house and standard applications)Maintains skill base necessary and consistent with machinery and carton technologyProvides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling proceduresPrepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changesReports on progress of projects / assignments to all internal and external stakeholdersConducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEM's working on common projects This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company. Qualifications and Experience Important Graphic Packaging Holding Company Good career opportunityMain Skills:Higher level of English reading, writing and speaking skills4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageousTechnical training with graduation or education of industrial or mechanical engineeringDemonstrated ability to ready electrical, mechanical engineering PLC and operator interface knowledgeWorking knowledge of continuous improvement methods, i.e. Six Sigma methodologyMust be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.Full clean driving license Key CompetenciesEffective communicator, both orally and written, with internal and external customersSuccessfully identifies root causes and resolves problems and issuesDevelops positive customer relationships through customer-focused mindset, build trustIs a team player, works well with others inside and outside the organizationIs a self-starter, has initiative, can effectively work independently with minimal direct supervisionEffectively manages time, plans, projects and related tasksFlexible approach to ensure timely and professional service to support customer and the internal manufacturing processContinuously meet targets and objectives, accountable for results Important Graphic Packaging Holding Company.Ottima opportunità di carriera.

La persona prescelta, TECHNICAL SALES SUPPORT, rispondendo al Direttore Generale si occuperà di: sviluppare nuovi contatti con clienti potenziali e/o già acquisiti; negoziare e sviluppare offerte commerciali; collaborare con i team interni (produzione, marketing, acquisti etc); gestione delle richieste dei clienti.Multinazionale sita in provincia di CremonaOttimo conoscenza dell'IngleseLa persona individuata, TECHNICAL SALES SUPPORT, ha una esperienza nel ruolo di almeno 1 anno in contesti industriali meccanici. Ha una ottima conoscenza della lingua inglese. Residenza e/o domicilio in zona Cremona.Il nostro cliente è una realtà multinazionale che opera nel mondo Industry.Tempo indeterminato.Salario da 25.000 €/anno a 30.000 €/anno

On behalf of our client we are seeking the services of an experienced Java Technical Leader who will lead the development and deployment of a set of our application related to a portfolio of our products. As Java Technical Leader, you will take the lead of a development team which is in charge of developing, testing and deploying a set of application related to a portfolio of our products. The team is composed of 16 developers working on 3 Agile Scrum streams. You will participate with the Product Owner and the Scrum Master to the development roadmap of these application and will lead the team in an Agile mindset to execute this roadmap. you will be responsible for: Provide support (non-functional requirements, architecture, capacity) to Product Owner to elaborate product roadmap Lead the Development team regarding architectural and technical choices Align the technical dependencies of the 3 Scrum streams Owns the Technical and technological stack for its product Programming languages, frameworks, data storages, libraries, monitoring solutions…) Software development and deployment automation (CI/CD frameworks – Git, Jenkins, Ansible…) Technical documentation Owns the Software development methodology Align effort with velocity Drive the definition and estimation of the tasks Drive the scope of an iteration (allow for CRs, manage Bugs, manage impediment…) Challenge and improve the operation of the team, improving their performance and capabilities. Be the Application Owner of applications developed by his team Ensure cost effective and qualitative Architecture and solution Ensure maintenance with his team of its application Manage Capacity of his development teams People management Your skills: You have a proven experience of at least 5 years as a SW Technical Leader. This experience covers a.o. following technical skills: 5+ years experience of software development and support of complex J2EE applications Experience in managing a SW development team (international experience is a plus) Previous practical experience with JIRA, Git, Jenkins, SonarQube, Nexus/Artifactory Previous practical experience with Ansible, Docker, Linux, Spring Boot, ReactJS is an advantage Proven experience in an Agile Scrum framework Good knowledge of Agile (SCRUM) processes and methodology Strong analytical and communicative skills Strong people management skills Experience in working with distributed teams. Your Profile: Good problem solving skills and analytical mind-set You’re fast and eager learner English (very good in reading, writing, speaking) is a must Computer Sciences, IT, or comparable. Length: 3-6 months + possible extensions. Location: Home working whilst offices is closed due to the pandemic then onsite in Brussels and will require frequent travel to Ukraine. Best regards, D&T S.r.l.

QuEST Global Engineering, leader nel settore dei servizi di ingegneria, per il rafforzamento della propria Divisione Aerospace & Defence seleziona un profilo di IT SUPPORT ENGINEER TO TECHNICAL PUBLICATIONS – AEROSPACE DOMAIN Sede di lavoro: area Milano-Varese La risorsa selezionata, all’interno di un team di Product Support Engineering, sarà coinvolta in attività supporto a testing, sviluppo ed implementazione di tecnologie IT (sia lato DB sia lato APP / SW) applicate a piattaforme di Interactive Electronic Technical Publication (IETP), in conformità con quanto previsto da standard e regolamenti di settore (S1000D, S2000M, S3000L, MIL-1388 etc). Il/La candidato/a ideale possiede i seguenti requisiti: - Diploma tecnico (Elettronico/Informatico) o Laurea in Ingegneria (Informatica / Aerospaziale / Biomedica) o Fisica; - esperienza di almeno un anno in attività IT / SW Support maturata in contesti aziendali modernamente organizzati e strutturati, idealmente afferenti i settori Aeronautico, Aerospaziale, Automotive o ambiti analoghi; - conoscenza di HTML/XML/SGML, Oracle DB; - sarà considerato requisito preferenziale l’aver maturato esperienze o conoscenze relative a attività di sviluppo, testing o supporto su APP in ambiente Android / iOS, 3D Animation, Augmented / Virtual Reality; - ottima padronanza di strumenti di produttività personale quali Excel, PowerPoint, Word, Outlook; - buona padronanza della lingua inglese. Completano il profilo ideale spiccate doti analitiche, di problem solving, di precisione, organizzazione e metodo, orientamento al risultato in contesto lavorativo dinamico e caratterizzato da stringenti deadlines, affidabilità, attitudine al al lavoro in team nonché forti capacità di comunicazione e gestione delle relazioni, unitamente a flessibilità organizzativa e disponibilità ad effettuare trasferte. Per candidarsi a questa offerta inviare un’e-mail, allegando il curriculum vitae ed indicando nell'oggetto il titolo della posizione d'interesse.

Functieomschrijving Would you like to take the opportunity to work for a European Agency? If you have a good proficiency in English and experience in carrying out literature reviews this could be your chance to work in a multicultural and dynamic environment. We are looking for a Scientific Literature Retrieval Technical Assistant.  Responsabilità Deliver support to projects and processes within the Assessment and Methodological Support unit and other units with a focus on the library services.  Provide support to the information scientist by:    Executing searches in scientific literature databases according to pre-defined search strings or search strings set up together with the information scientist;  Carrying out literature reviews;  Creating reports of the outcome of the searches in the format requested;  Plan and monitor deadlines.  Functie-eisen Excellent knowledge of English (at least B2 level); Bachelor's degree or above in life sciences areas;  1 year of relevant working experience in supporting scientific literature retrieval, collect scientific evidence and drafting scientific reports;  Proficiency in IT tools, standard office software and electronic management of documents and data;  Behavioural competencies: Service minded, working with others, analytical skills, flexibility.  Assignment: initial contract until 30/06 starting from May, with possibility of extensions. Expected duration of assignment 1 year.  Salary: between €1850 and €2350 per month before taxes depending on years of experience. Work modalities: initially working from home (Italy), relocation to Parma required in the future. Please provide an English Europass template Cv

Per un Gruppo Telco italiano ricerchiamo un Provisioning Technical Specialist CAT. PROT. L. 68/99. Il candidato ideale è un profilo appartenente alle Categorie Protette L. 68/99 che sarà inserito nella divisione Customer Provisioning Specialist e gestirà l’attività di provisioning dei servizi di fonia (WLR/NP linea attiva e non attiva), degli accessi di connettività a banda larga (ADSL /SHDSL/FIBRA attivazioni/migrazioni), e/o servizi VAS (registrazione/trasferimento dominio – posta elettronica – Hosting) assicurando supporto competente per la risoluzione di tutte le problematiche inerenti l’inserimento delle richieste tramite la nostra piattaforma e la consegna dell’accesso da parte del fornitore locale. Avrà inoltre il compito di aggiornare l’utente finale telefonicamente e tramite utilizzo dei sistemi informatici del nostro Cliente. Il candidato ideale sarà in possesso dei seguenti requisiti: • appartenenza alle Categorie Protette (L.68/99) • diploma di maturità scientifica o tecnica • buona conoscenza dei principali sistemi informatici • requisito indispensabile l’ottima conoscenza della lingua inglese • esperienza pregressa nell’area customer support all’interno di aziende modernamente strutturate • dinamici e flessibile, orientati al servizio e al problem solving La sede di lavoro è Milano

VOLKSWAGEN FINANCIAL SERVICES In the application life cycle He/She guarantees function of the correct procedural outcome by managing of these activities: Release management - Organize releases following agreed timeline between parties (IT & Business), taking into account the dependencies between the involved objects; -Ensures the correct setting of the application environments for test and go live from a technical perspective; -Make sure that agreed indicators (e.g. testing exit criteria) are within acceptable ranges; -Supporting end users, to assist them in the phases immediately following the deploy; -Check whether or not the release was successful and what steps have been taken if it failed (retrospective). Main tasks -Interact with development, test and solutions teams, to ensure delivery and post go-live activities, coordinate IT sanity checks. -He/She also identifies areas for technological improvement to make efficiency in release-relevant processes and tools. - He/she coordinates external suppliers in shaping the process to design and maintain a low-risk profile in critical activities such as release, patch, tests etc. Competences -Academic credentials in Information Technologies or similar; -Strong IT background (min 4 Years) built through demonstrated work experiences in the area; -English professional working proficiency; -Knowledge of main IT frameworks; -Confident with IT tools (ITSM, Jira, Jenkins, Confluence) Soft Skills -Team player; -Ability work under stress; -Negotiation skills; -Communication and presentation skills; -Management skills; -Organizational and planning skills; Location: Via Privata Grosio, Milan

BFP GROUP is looking for a Free Lance Health & Safety Engineer with experience of at least 2 years as HSE Supervisor on Solar and Wind Plants Requirements: – Master’s Degree in Engineering (preferably Civil/Environmental) – Experience in HSE supervisions and inspections of Solar and Wind Plants (at least 2 years) - Knowledge of Italian Health & Safety rules, procedures and national regulations – The knowledge of English language is considered a preferential requirement - Full availability for national travels to work on site during construction and/or operation - Proven possession of the following certifications: Health and Safety Training, Fire Prevention Course, Safety Coordinator for the Design and Execution of Works (CSP/CSE), PES and PAV Course. Main activities: - On Site inspections and supervisions to ensure that health and safety requirements and governmental legislation are respected - On site assistance to the HSEQ Manager - HSE training courses to ensure that workers are trained to perform their roles in complete safety and quality - Monitoring of equipment, ensuring that health and safety measures have been respected -Identification of potentially hazardous situations and measures to correct them - Development of programs and strategies that protect employees from workplace hazards - Verification of the regularity of site workers (regular employment contract, safety training, health suitability for the job, etc.); - If required, back-office support that oversees all administrative duties for a project construction site and technical support for checking the safety conditions of the works and the application of the provisions and requirements of the safety and coordination plan - Drafting and/or verification of the operational safety plan - Verification and support in the preparation of any missing documents; - Document Management, ensuring accuracy of data on documents and certificates. Job duration: full time Contract: free-lance Availabili

BFP GROUP is looking for a Civil Hydraulic Engineering with experience of at least 2 years on Solar and Wind Plants. Requirements: – Master’s Degree in Civil Hydraulic Engineering – Experience in Hydrological and hydraulic studies and reports, specifically for Solar and Wind Plants (at least 2 years) - Availability for national travels for site visits - Full availability for national travels to work on site during construction and/or operation – Good knowledge of English language – The knowledge of Spanish language is considered a preferential requirement - Required Software: 2D CAD Main activities: - Hydrological and hydraulic studies, including calculations and reports - Design of hydro systems and related components - Preparation of technical drawings, flow analysis, simulations concerning the behavior of fluids - Hydrogeological compatibility studies, feasibility studies and environmental impact assessments - Site visits and Supervision of the correct execution of the works, in order to ensure compliance with national regulations and standards - Technical support and verification of the size of all the hydraulic works already present, and eventually define the improvements Job duration: full time Contract: preferably free-lance Availability: immediate Workplace: Bari (Italy) Please send your application to the following addresses: [email protected] [email protected] Reference Code: P-HY-PW-BAR-07082020

Il candidato prescelto, che riporterà direttamente al Responsabile di manutenzione, avrà le seguenti responsabilità: - interventi di manutenzione preventiva e programmata, interventi per il ripristino dei guasti durante le attività di produzione e interventi di ottimizzazione mirati al miglioramento delle macchine; - supporto durante i set-up degli impianti di produzione; - utilizzare in maniera corretta le macchine utensili per le lavorazioni meccaniche in officina; - utilizzare il sistema di gestione della manutenzione SAP-PM, registrando quotidianamente gli interventi; - verificare la performance delle linee durante la produzione per evitare la perdita di performance delle stesse; - collaborare con il personale di produzione nella gestione delle attività previste sugli impianti, rispettando le SOP di produzione; - garantire l'interfaccia con il team degli elettricisti per assistenza negli interventi di manutenzione elettrica; - collaborare con il Technical Support per la richiesta e gestione dei ricambi, e con il team delle utilities. Manutentore meccanico di produzioneazienda farmaceutica - produzione - farmaci solidi orali Il candidato prescelto deve possedere: - Esperienza pregressa nel ruolo di almeno 3/5 anni; - Disponibilità a lavorare su ciclo continuo; - capacità di lettura del disegno meccanico; Il nostro cliente è una delle più importanti realtà farmaceutiche di produzione a livello EuropeoOttima opportunità di carriera; inquadramento e retribuzione commisurati, in base all'esperienza della persona individuata.

il candidato prescelto avrà le seguenti responsabilità: - manutenzione meccanica preventiva e straordinaria su impianti di automazione con ricerca di guasti e relative cause anche a livello di componente o sottoinsieme e risoluzione dei guasti stessi; - fornire assistenza tecnica agli impianti di confezionamento ed eseguire, quando richiesto, cambi formato sulle macchine; - verificare la prestazione delle linee durante il funzionamento ed intervenire in modo mirato per evitare la perdita di performance delle stesse e per ottimizzarne l'andamento; - collaborare con il personale di packaging per le attività previste sugli impianti, con gli elettricisti per necessità specifiche o con i Technical support per ordinare parti di ricambio, il tutto nel rispetto delle SOP di reparto; - eseguire lavori di riparazione o sostituzione o realizzare anche eventuali modifiche per l'immediato ripristino dell'impianto; - registrare gli interventi usando il sistema di gestione SAP - PM.Manutentore meccanico packagingazienda farmaceutica - produzione - manutenzione packaingIl candidato prescelto deve necessariamente possedere: - diploma di perito meccanico/meccatronica; - esperienza di almeno 3/4 anni, preferibilmente su macchine di produzione/confezionamento in ambito farmaceutico o alimentare; - conoscenze di meccanica, disegno tecnico e pneumatico, di norme GMP e regolatorie; - conoscenza della lingua inglese, capacità di utilizzo PC e principali applicativi informatici.Delpharm, leader europeo che si occupa dello sviluppo e della produzione di forme farmaceutiche conto terziOttima opportunità di carriera, inquadramento e retribuzione commisurati all'esperienza della persona individuata.

Il candidato prescelto, che riporterà direttamente al Responsabile di manutenzione, avrà le seguenti responsabilità: - interventi di manutenzione preventiva e programmata, interventi per il ripristino dei guasti durante le attività di produzione e interventi di ottimizzazione mirati al miglioramento delle macchine; - supporto durante i set-up degli impianti di produzione; - utilizzare in maniera corretta le macchine utensili per le lavorazioni meccaniche in officina; - utilizzare il sistema di gestione della manutenzione SAP-PM, registrando quotidianamente gli interventi; - verificare la performance delle linee durante la produzione per evitare la perdita di performance delle stesse; - collaborare con il personale di produzione nella gestione delle attività previste sugli impianti, rispettando le SOP di produzione; - garantire l'interfaccia con il team degli elettricisti per assistenza negli interventi di manutenzione elettrica; - collaborare con il Technical Support per la richiesta e gestione dei ricambi, e con il team delle utilities.Manutentore meccanico produzione bulk azienda farmaceutica - manutenzione - produzione conto terzi Il candidato prescelto deve possedere: - diploma di perito meccanico, elettrotecnico e meccatronico; - almeno 3 anni di esperienza in area manutenzione meccanica di aziende multinazionali, preferibilmente nel settore farmaceutico e/o alimentare e/o cosmetico; - è preferenziale la conoscenza di impianti (GEA, FETTE, IMA) per la produzione di granulati e semi lavorati come compresse e capsule; - conoscenza e utilizzo di pc (office) e di SAP PM; - predisposizione ai rapporti interpersonali e buone doti comunicative; - disponibilità a lavorare su ciclo continuo.Delpharm, leader europeo che si occupa dello sviluppo e della produzione di forme farmaceutiche conto terziOttima opportunità di carriera, inquadramento e retribuzione commisurata all'esperienza della persona individuata.

Main Responsibilities:Analysis and design of enterprise applications solutions;Provide solid knowledge and skill about integration of applications; Liaise with business analysts and business leads to ensure the solution design meets requirements;Liaise with client Technical Teams to understand how solution fits into wider client Technical Landscape;Write and develop technical design specifications and solution documents;Ensure that developed or modified application components are aligned with the business, architecture and solution performance goals;Guide and support team members in defining structured practices in both the development and release phases;Promote and adopt the use of best practices and new methodologies;Technical point of contact for client architects;Escalation point for technical questions;Oversight of technical approach;Responsibility for overall project technical delivery;Technical feasibility support during pre-sales phases. International Hi Tech OrganisationFast Career ProgressionThe Ideal Candidate:A self-starter with an ability to work with deadlines in a fast-paced environment;Experience with Java (or other OOP), HTML, SQL or Oracle technologies are required;Understanding of system integration, web services, etc;Excellent written and oral communications skills;Strong analytical skills;Experience in all aspects of software project life cycles from requirements gathering, through design, development and implementation;Experience with Agile development methodologies is preferable;Experience with Atlassian tool suite (Jira, Confluence) is a plus;Ability to work on own initiative and as part of a team;Experience with AWS cloud native applications using Elasticsearch, Lambdas, CloudFront, ELB, Route53, RDS, etc. across multiple regions is a plus.;B2 (upper intermediate) English level is mandatory;Spanish or Portuguese is a plus. EDUCATION:Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience. International Leading Organisation in customer communication management (CCM) solutions. They support the customer experience with innovative technologies to ensure the best client engagement.Great Career Opportunity.Salario da 35.000 €/anno a 42.000 €/anno