The use of tools report interactions

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

Duty station: Valencia, Spain Application Deadline: 21 May 2020 * THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION * This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility. Within the Enterprise Application Center (EAC)/ America programme, this post will report to the Information Systems Officer or his designate in the Web Services Development Group in architecting and developing Drupal websites. S/he will assist with customization or development, as well as maintainance of Drupal 7 and Drupal 8 modules and libraries; will assist with the requirements gathering and review; assist with the migration of existing websites from a variety of WCMS platforms to UN standards based Drupal 7 and 8 websites; will assist with incident and problem resolution with Drupal websites. FUNCTIONAL RESPONSIBILITIES Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will directly work under the Information Systems Officer or his designate in New York and will be responsible for the following duties: Assist with the development and the maintenance of full-life cycle implementations of Drupal-based solutions providing support to a focus on maintainability, reliability, scalability, security, and performance. Assist the Manager with the performance of site-building activities, including assistance with creating and modifying views, contexts and blocks to match functionality specified in wireframes and designs. Provide assistance to the theme of responsive websites using Drupal version 7 and 8, and applications as per UN branding, accessibility, and multi-lingual standards. Help the Information Associate with the work related to the evaluation of user requirements, designs, and wireframes during the design and user experience phase. Support the preparation of technical documentation. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. Impact of Results This initiative will help support the development of a continuously maintained and enhanced Drupal UN platform with a common core. It will also support the rapid delivery of new low cost features and enrich departmental websites in an Enterprise hosted environment. The initiative will also track UN website standards compliance KPI’s as part of the ICT strategy and the website governance project. Education/Experience/Language requirements Education: Completion of secondary education (High School diploma); University Degree (Bachelor's or Master's) is desirable and may substitute for some of the required number of years of experience. Required: A minimum of five years of experience in providing assistance in the design, development, implementation and maintenance of Drupal websites with a high school degree. A minimum of two years of experience in providing assistance with the development and support of Drupal 8 websites. Experience in assisting with the development of responsive websites using frameworks such as Bootstrap. Proficiency coding in PHP/HTML/CSS/JavaScript and other web development tools. Desirable: Proficiency in using Git for source control management. Experience with Agile project development and product delivery. Experience with REST API integrations Experience with MySQL and MariaDB databases. Ability to use wire-frame and modelling tools like Visio and UML. Knowledge in automated testing, automated deployment processes, and continuous integration. Knowledge of Information Technology Infrastructure Library (ITIL). Knowledge of project management methodologies such as PRINCE2. Language: Fluency in English is required for this post. Knowledge of one or more official UN languages will be considered an asset. Contract type: Staff Contract level: G5 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability'

Leader in innovative hydraulic pumps technology. The Company operates in major market segments such as: Industrial as well as Mobile Equipment, Oil & Gas, Power Generation and through Dealers or with OEM’s. The company is situated in the northern part of Italy. For the European Sales Team we are selecting a dynamic and goal oriented SALES AREA MANAGER German Speaking Countries –Area DACH The Candidate will operate in close collaboration with the European Sales Director. He/She will also have frequent interactions with different internal functions for: • quotations and orders processing • the development of specific projects and • new products and applications. The candidate will be part of the European Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other German Speaking industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the Sales of the Company • scout new application opportunities and Customers • deal with and manage customers like system integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with sales experience, preferably within the hydraulic market. Knowledge of English and German language, as well as a track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet has 3-5 years Sales Experience, is curious, eager to learn and motivated by success and good results, which he/she achieves through strong team spirit, committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and “time manager”. The Company offers an excellent opportunity for professional growth in a challenging and stimulating environment represented by major industries and dealers on the territory, the European Head office is situated in Italy. Company Head Quarter: Area Emilia-Romagna How to apply for this position Please send your application, including your CV updated, a covering letter is appreciated also indicating your current salary, to our Senior Executive Consulting: Susanne Kristiansen - mail: s.kristiansen@kpconsulting.it All applicants in line with the “ideal candidate profile" will be contacted within (1) one week time by phone or for a first Skype Interview. K&P Consulting is a registered Company, Ref. No 39/0002041, K&P Consulting invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it ?

Leader in innovative hydraulic pumps technology. The Company operates in major market segments such as: Industrial as well as Mobile Equipment, Oil & Gas, Power Generation and through Dealers or with OEM’s. The company is situated in the northern part of Italy. For the European Sales Team we are selecting a dynamic and goal oriented SALES AREA MANAGER German Speaking Countries –Area DACH The Candidate will operate in close collaboration with the European Sales Director. He/She will also have frequent interactions with different internal functions for: • quotations and orders processing • the development of specific projects and • new products and applications. The candidate will be part of the European Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other German Speaking industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the Sales of the Company • scout new application opportunities and Customers • deal with and manage customers like system integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with sales experience, preferably within the hydraulic market. Knowledge of English and German language, as well as a track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet has 3-5 years Sales Experience, is curious, eager to learn and motivated by success and good results, which he/she achieves through strong team spirit, committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and “time manager”. The Company offers an excellent opportunity for professional growth in a challenging and stimulating environment represented by major industries and dealers on the territory, the European Head office is situated in Italy. Company Head Quarter: Piacenza, Area Emilia-Romagna